This rating is based on customer reviews, inventory size, pricing, and service quality
In Chicago, IL, Sarabia Auto Parts And Auto Glass scores 56/100. Reviews are mixed with a negative lean: many report poor customer service (rude phone etiquette, hang-ups, long waits, runarounds, warranty disputes), though a few praise a respectful front-desk experience. Strengths include competitive pricing and hard‑to‑find inventory, yet availability can be inconsistent; some mention broken parts on pickup. Yard organization and how easy it is to locate parts aren’t clear from the feedback. Bottom line: good value when it clicks, but service quality varies widely.
Horrible guy. Obnoxious and rude answers the phone with an attitude. Says he has a part the next day he doesn’t. Why have a used parts business if you’re not willing to help the community by selling team used parts and moving forward with your business guy has issues. Do not go here or even call
Owner is very rude & hung up in my face. Told me he didn’t have time to sit on the phone and wait for me to tell him what I was looking for. Waited two hours for him to pull a part, they dropped and busted it right before I paid for it.
This place keep giving me the runaround first, they have my part now all of a sudden they can get the part of the car I been waiting a week for them just to tell me they can't do it
Man sarabia yall fell off I took my friend to buy a used refurbished battery and in a week the battery when dead & last night i when got him & this morning around 9am sarabia was closed and I took my friend to autozone because I had to go work and get a call at 12:23p he tell me they not honoring theirs warranty an not taking responsibility for a used refurbished battery! really sarabia! got wait until owner come because you didn't sale him the battery i thought 90 day warranty means 90 warranty yep! yall lost my business
The younger guy is the son of the owner. He answers the phone rudely. When asking a question or elaborating my needs as the customer, he over talks me. I was coerced into buy a radiator when I only came for a $35 fan. I was told I would need a new radiator because the original was cracked. Unbeknownst to me the new radiator had a leak. However, I felt something may be wrong with it initially because a few blades were damaged. When I was trying to let the car run to make sure it was a good fit I was advised not to and was being rushed to pay. The owner had insinuated that the mechanic and myself may try to run off with the product without paying. So I came into the establishment to pay and noticed a sign saying “cash only”. I left my son, 15, in the car with the keys so that he can still charge his phone, etc. Now mind you my car was parked on the property of this establishment. The owners son came and took my keys out of my car and said he was instructed to hold my keys until my return. I got a ride from someone to get cash and my son was uncomfortable and asked to come with me. I WAS LIVIT. There’s nothing in writing saying this was protocol. When asked about this neither the owner or the son gave an explanation. This is absolutely UNACCEPTABLE and I will be making a report with the BBB as well. They need a crash course in customer service and decorum 101. No way is it ok to talk to or treat people any way they please. None the less I still have sometime to exchange the radiator however, if I could get a full refund I surely would. They’ll NEVER have me as a customer again.
Its usually my go to place but lately whoever is answering the phone has an attitude and dnt even let you finish askn for the part an says they dnt have it
I usually get great service here but the guy there was very rude no one was in the front so I called the phone he pick it up snappy… I ask him what’s his issue and he hung up… I don’t usually post bad reviews only reason im doing it now so it can be better
Never have the part you need !!! I called for several parts and always either no answer or no part available.. 3 stars are for being helpful every time I call.
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