This rating is based on customer reviews, inventory size, pricing, and service quality
In Chicago, IL, reviews of Synergy Towing & Recovery are highly polarized: overall score 68/100. Many praise professional, careful handling of high-end cars, quick dispatch, fair pricing, and dependable help on tough recoveries. Conversely, a notable group reports rude interactions, reckless driving, vehicle damage, lengthy holds, and especially steep, disputed charges/storage fees and repair concerns. Wait times vary from rapid arrivals to months-long shop stays. Little to no information on inventory variety, yard organization, or ease of finding parts.
I highly recommend this company to due towing all vehicles they are very affordable and helpful and fast on spot to assist anyone I will be call them every time I need a towed from here on out thank you !
I work at a car shop and Synergy Towing is our go to for any towing needs. Lou is always so helpful on the phone and taking care of all the logistics and Eddie, one of the drivers, is so knowledgeable and careful when towing in our customer's vehicles (usually Porsches). I'm so glad we have a reliable team to lean on in times of need.
I am writing to commend Eddie Ortiz, who was dispatched to tow my vehicle on 3/18/25. Eddie is, without a doubt, your company’s most valuable asset. He went above and beyond, taking personal initiative to ensure that my experience was as positive as possible despite the circumstances.
His exceptional customer service truly turned a potentially terrible day around.
Thank you Eddie Ortiz and thank you Synergy Towing & Recovery for your wonderful service.
We were recently in a bad accident which made our car inoperable. After multiple challenges and run-arounds with other companies, we were introduced to Lou at Synergy Towing. I cannot say enough about his support, above-and-beyond service, and professionalism. Thanks again Lou.
I needed my '88 Porsche 911 towed in for service and my shop recommended Synergy. I can't recommend them highly enough. Eddie was extremely experienced, knowledgeable, and knew what he was doing properly attaching and safely getting the car on the flatbed without damaging anything. He was a heck of a nice guy too and explained everything he was doing and encouraged photos. You really can't ask for better service than that. Thanks for getting my car to the shop safely!
Absolutely call Synergy for all your car and / or truck towing and mechanic needs. This company is talented, professional, honest, knowledgeable, quick, and priced right!! They took my Jeep Grand Cherokee and fixed perfectly. They fixed what two other car mechanics tried and failed. Please do not waste and money with any other team.
Thank you Jose, Patrick and your talented team.
Very professional service and great pricing! We been using Synergy Towing for over a year now! Patrick is very reasonable and always helps us out and provided us with coverage when we were in need!
If you looking for great and reasonable towing company out of Chicago do not look any further! Synergy been having our backs and always worked things out! Very respectful and on-time service! They also have very good prices for rollovers!
This tow truck has no respect and doesn’t know the rules of the road. Hey ran a stop sign trying to pass me up for taking my time on the speed bumps in the residential areas . Very unprofessional and reckless.
These people are the definition of scammers. Storage $225/day and they don't want to release the equipment. Told us towing would be around 10k, then sent a bill for 36k. 6k in admin fees and fuel surcharges for a 10 mile tow. Furthermore, they drove our truck back and claimed they towed it, their driver was visible on our dashcam. After we informed them that we see them driving instead of towing, they cut the camera cable. They drained all of our antifreeze and cut the starter cable to try to get more business out of us. Avoid these people at all costs!
Owner is complete scammer, charging RANDOM FEES, will keep your equipment for no reason, STORAGE FEES are unreasonable, they don’t do anything that they put on the invoice, just charging for whatever they want! DO NOT USE!
I had a 38 ft rv trailer on a wooded campsite and needed it to be removed. Was informed by different companies that they could not do the job because they didn’t have the equipment and the trailer was obstructed by trees. Patrick and his crew showed up and said to me this ain’t going to be easy. The crew was able to remove the trailer and in my opinion with ease because he had the proper equipment. Patrick showed professionalism through the entire process and kept me informed. I highly recommend him and his services. YOU WONT BE DISAPPOINTED. A BIG THANKS TO PATRICK AND THE CREW
Stuck in snow during storm they were towing another truck near by called they put other truck down came over towed me out all in less then 45minutes..
And reasonable w charge
Other tow truck was price gouging 500-1,000
They are American owned and the most awesome people to deal with!
Very disappointed and had the worst service for my truck
@ Synergy Towing & Recovery LLC
Patrick (OWNER) Kept my Truck for months
(((HORRIBLE PLACE TO TAKE YOUR TRUCKS TO GET FIXED)))
Switched out new batteries for bad ones
Swap out parts that didn't need to be replaced
My truck got towed in to their shop and left towed out with a bill of $3,000
Will never recommend them to anyone i know in the trucking industry
((NOTHING WAS FIXED))
They are the best I can't thank Patrick and Mario enough for there outstanding service. Honest and trustworthy towing company. Make sure you make this your first choice you will not regret. On time, good quality and they most definetly care about there customers. Thank you guys for making my experience here in Chicago the best.#1 towing
After another tow company left me stranded in downtown Chicago, I found this company. I had no idea of where I was at, or where to get vehicle repaired. Synergy towing was very responsive to my situation, they immediately dispatched an after hours wrecker for me. They kept me posted on when the driver would arrive. Driver was very helpful, assisted me in answering all the questions I had and was about to get me back on the road after some minor repairs the next day. Fantastic group of men and women to talk with and work with. Very friendly and also did their best to keep me updated on the work being done to the vehicle. Will definitely use again if I ever break down in the Chicago land area again
I have been working with Tony and his crew for over six months and they have never let me down. Where others have come up short, Tony and the folks at Synergy have gone above and beyond to ensure that my team of drivers get what they need. This is a SAFE and RELIABLE service vendor in the Chicago area with solid capacity and experience to boot. I highly recommend Synergy Towing & Recovery to anyone looking for skilled and professional services at fair rates.
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