This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of Chicago Northside Toyota in Chicago, IL are largely positive: professional, patient, no-pressure staff; clear financing; fair trade values; a clean, organized showroom; efficient service with clear explanations; and solid model variety that lets shoppers compare options. Cons include occasional hidden add-ons, a vehicle sold before an appointment, reports of disrespectful interactions, and long service waits at times; one minor accessory miss (floor mat). Parts availability and yard organization aren’t addressed, so uncertainty remains. Overall score: 89/100.
What clients say about Chicago Northside Toyota in Chicago (IL)
Sales consultant Lawrence provided exquisite service through the arduous process of purchasing a car. Ron and Sal came in and helped close, and were also very professional. Great place for kids to play! Great mini bottles of water!
My husband and I purchased Toyota from Chicago Northside Toyota dealership. Our sales consultant Alex Katsnekson was extremely helpful! He made the experience go smoothly and stress free! We love our new car!
Thank you very much to the Baterdene seller for the good discount and advice. The manager was also very quick to respond and resolve the issue, sorry I forgot his name. I really like my Toyota Sienna and he gave us a hat and a short shirt, thank you again. It's a pity that there is no floor mat. 5/5 ??
On Monday 23, February I bought a car unfortunately I had a very bad experience, I had another panorama about Toyota. I thought they would be more honest and patient, but they are equal to all the concessionaires they only want to sell their cars regardless of the customers. the seller Mohammed never explained details of everything they were charging me extra as insurance and guarantee, very bad seller that disappoints the concessionaire. I forgot to mention that as they sold me a package of protoction against theft, but the GPS box left me in the drawer opposite, not even the They installed it.
I recently purchased a new car from this Chicago northside Toyota dealership, and the entire experience was excellent from start to finish. My sales representative BAY was professional, friendly, and genuinely helpful without being pushy. He took the time to answer all my questions, explained every detail clearly, and made sure I felt confident in my decision.
The buying process was smooth and transparent, with no hidden surprises. The financing team worked efficiently and explained all the options available to me. I truly appreciated how straightforward and stress-free everything felt. I strongly recommend this dealership to my friends and family. Special thanks to BAY
Chicago Northside Toyota stands out for being straightforward and professional. The showroom is clean and organized, and the staff comes across as knowledgeable without being overly pushy. Whether you’re browsing new models or coming in for service, the process feels efficient and well-managed. The service department in particular seems reliable, with clear communication and reasonable turnaround times. Overall, it’s a solid place to shop for a Toyota or handle maintenance if you’re on the North Side and want a smooth, no-drama experience.
One of the worst customer service experiences I’ve ever had at a dealership. The staff showed zero respect for customers and acted like they were doing me a favor by even talking to me. No proper communication, no courtesy, and absolutely no professionalism. I expected better from a Toyota showroom, but this visit was a complete disappointment.
Bay was amazing to work with! He helped me a lot with my recent car purchase and made the whole process simple and smooth. I highly recommend him to anyone looking to buy a car.
Bay helped me a lot in choosing the right car and clearly knows his job very well. He made everything easier and I truly appreciate his support. Highly recommended!
Wonderful dealership. Stuart was great and extremely helpful, made everything smooth and straightforward. Would definitely come back and work with him again in the future!
We had an absolutely amazing experience with our car salesmen! ( Bryant Roger & Mike Bryant )
From start to finish, they were professional, honest, patient, and truly listened to what we needed. They didn’t pressure us or rush the process instead, they made sure we felt confident and informed every step of the way.
Their integrity and knowledge stood out the most. They answered every question clearly, worked hard to get us the best deal possible, and made what can often be a stressful experience feel smooth and enjoyable.
If you’re looking for someone trustworthy who genuinely cares about helping you, I highly recommend them. We couldn’t be happier with our purchase!
We’ve had a great experience here thanks to Ron. He’s always helpful, patient, and goes out of his way to take care of us. Truly appreciate everything he does!
Was interested in one of their vehicles, I called about it the previous night booked an appointment and got a confirmation text from their employee Alyssa confirming my appointment in the morning. Went out of my way to get there before work just for them to tell me the vehicle was sold. Terrible communication on their part. Wasting people’s time is something they are great at!
Ron was professional, knowledgeable, and easy to work with throughout the entire process. He took the time to understand my needs, answered all my questions clearly, and never made me feel pressured. His communication was excellent, and he followed through on everything he promised. I really appreciated his honesty and attention to detail. I would definitely recommend Ron to anyone looking for a reliable and trustworthy salesman.
The dealership had a great atmosphere and made the entire process smooth and enjoyable. We are thrilled about our new car and felt well taken care of from start to finish. Lawrence truly stood out, he was knowledgeable, patient, and made sure everything went perfectly. My wife and I really appreciated his help and highly recommend working with him!
My wife and I recently bought a new car here and had a fantastic experience with Stuart. He was incredibly professional, transparent, and patient throughout the entire process. I never felt pressured, and he took the time to answer all my questions. If you are looking for a Toyota, do yourself a favor and ask for Stuart directly. Highly recommended!
Bought a car a couple of Saturdays ago and worked with Danilo. Was a really pleasant experience overall which was a nice surprise as my last car purchase from Audi westmont was a nightmare. Danilo was great and helped me get a decent price for my trade in and the finance guy I worked with wasn’t overly pushy and also willing to work on price for the extended warranty. 2026 Toyota crown purchased. Car is awesome.
Our experience was outstanding. Alex helped my wife and I look at Siennas and helped us find the perfect one! He worked with us and never felt any pressure to buy or like we were being “sold” on anything. 5 star experience all around
First time buying a vehicle! I couldn’t have asked for better support from one of the sales representatives, Danilo. He was king, informative, and extremely supportive during the process of helping me find my dream car! I highly recommended working with Danilo and the Chicago Northside Toyota!
This dealership is the best Toyota dealer I have been to in the region. The sales team was professional and knowledgeable and they were able to make the car buying process smooth and clear. The team here is kind and respectful and they are not going to waste your time or disrespect you. I found they were helpful and friendly at every step of the buying process and I cannot recommend them enough. I would recommend anyone looking for a Toyota in the area to visit this dealership first. If I ever have another vehicle need I will be returning. Overall a stellar team who created a fantastic experience!
I bought a Toyota RAV4 today. My salesman‘s name was Michael. He was extremely professional and worked very hard for the sale. I was happy that I got the price that I wanted both Michael and the sales manager worked with me. The sale itself was smooth and did not take a long time. The car was prepped and looked beautiful. At the end of the purchase, I worked with Bryan Hernandez. This was actually the best part of the experience. Mr. Hernandez was very knowledgeable and spent time talking me through the process. He was very patient as well as informative. I would highly recommend Chicago Northside Toyota at 6042 N. Western!
I had an outstanding experience working with Mohammed Nishat during my friend car purchase. From the moment I arrived, he was professional, knowledgeable, and extremely helpful. He took the time to understand exactly what I was looking for and guided me through all the options with patience and honesty.
Mohammed made the entire process smooth and stress-free. He answered all my questions clearly, provided transparent information, and never made me feel pressured at any point. His customer service skills are exceptional, and he truly goes above and beyond to make sure you’re satisfied.
If you’re looking to buy a car and want someone trustworthy, respectful, and dedicated, I highly recommend Mohammed Nishat. He’s one of the best in the business, and I’m grateful for the excellent service he provided.
Thank you, Mohammed, for making this a great experience!
I had an excellent experience buying my new 2026 Toyota Camry SE hybrid from Mohammed Nishat. He was professional, friendly, and made the whole process quick and easy. Highly recommend him if you’re looking for great service and a smooth car-buying experience!
I bought a 2026 Toyota Crown Limited here at Toyota Northside yesterday, and the entire experience was honestly amazing.
The car-buying process was smooth, quick, and completely stress-free.
Huge thanks to Danillo, who was incredibly accommodating and patient. He really listened to what I wanted, explained everything I needed to know for my first car purchase, and was fully prepared with all the documents and information. He even made sure we didn’t wait around — he handled everything efficiently and professionally. The price he gave was fair and reasonable, and you can tell he’s genuinely honest.
Big thanks as well to Nick and Lawrence— super friendly, helpful, funny, and made the whole process even better.
The car itself runs beautifully — smooth, quiet, and exactly what I hoped for.
Thank you for making my first car-buying experience a great one!
I’d definitely recommend this Toyota location over any other branch.
I recently bought my new car and had a great experience from start to finish. The staff were friendly, patient, and answered all my questions clearly. The process was smooth — from test driving to final paperwork — and I never felt pressured to add anything I didn’t need.
The car runs perfectly and I’m really happy with my choice. It’s comfortable, stylish, and great on gas. I appreciate how transparent they were about the pricing and financing options.
Overall, I highly recommend this dealership to anyone looking for a reliable car and professional service. Thank you for helping me get my new ride!
Peter at Northside Toyota is very professional and knowledgeable. He carefully listened to my concerns and used his expertise to find the best solution. His attitude is always positive, patient, and respectful. It’s rare to meet someone who truly cares about both the car and the customer. Highly recommend Peter for any service needs! shoutouy to Ryan too.
100/10 recommend coming here for your car buying experience. Yaileth was amazing to work with every step of the way. She went above and beyond, showing me at least 10 different cars before I finally found the one. She answered my millions of questions and was extremely patient with me during a very important decision making process. She didn't pressure me, and made buying my car so seamless. I really enjoyed my experience at northside Toyota!
Nishat and I were fast friends and he came highly recommended from friends who have purchased several cars from him and assured he me is the best in the business. He was honest, helpful, and trustworthy. My wife walked away with a beautiful Rav 4 XLE and is extremely happy and impressive with his quick service.
Even when you make an appointment at Toyota service, you always end up waiting. Sometimes people are just sitting around doing nothing, and instead of helping you, they look at you with indifference. We show up on time for our appointments, but no one does their job on time. It’s a huge sign of disrespect. I receive the same treatment every time I come in. They keep saying, “Someone will be with you soon.” I’ve been standing here for 20 minutes just to check in.
If you’re planning to come here, make sure you’re ready to wait!!!
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