This rating is based on customer reviews, inventory size, pricing, and service quality
In Chicago, IL, Frank's West Side Auto Parts & Cash For Junk Cars scores 80/100 from recent reviews: largely positive but inconsistent. Strengths include friendly, knowledgeable staff (often praised), fair pricing and package deals, an organized yard with decent inventory, help finding and removing parts, and quick, on-time towing and checkout. Common complaints cite rude or dismissive phone/desk behavior, parts promised but unavailable, early closing, long holds, and occasional missed pickups—with a few serious confrontations. Overall, good value and fast service when it clicks, but customer experience varies.
One of the worst company im 100% sure
Just because they ll give good offer and ll never showup for pickup
They just plan like this and ask other companies to call you make you a stupid and at last they ll offer 250-300
Horrible place, called for a light for my truck, so when I arrived they didn’t have it, the white dude lie to me…. Made me come from far away for nothing. That poor white dude can’t keep up with his job.
Went on a Saturday at 4:15 pm when schedule says they close at 5:30 pm and said they weren’t letting anyone in because they were already closing. If you are going get there 2 hours before close time if not just go the next day and save yourself the trip. Other than that good place to shop.
This company was very rude with me when trying to junk my car. I asked them on a time they would need to get to the location and was told to call someone else and hung up on. No explanation for not providing the service. Just rude and unprofessional communication coming from the owner and employees.
Frank’s Auto perfect spot to find parts for the project. Yard filled & organized, found just what I was looking for easily. Good customer service when checking out, funny and respectful owner/staff. Thanks
I want to thank vj and the staff at franks for helping me find the part that I couldn't get no where else besides the dealership. and I also want to thank the older white man in there, that goes out of his way to share his knowledge and wisdom. highly recommend this place to any one.
Best customer service by an employee named Claudia she helped me with everything I needed and went above and beyond bright bubbly personality I would definitely recommend this place great prices and I would ask for Claudia
Good service and great people I recommend
me I always buy parts at this location since 1994 plus they help you to remove the parts from the car you just pay well go visit them many parts the you can find
Claudia was very helpful !!! Love her service she was very attentive to what I was explaining to her was very helpful ! Would definitely come and talk to her again so she can help thank you so much Claudia!!’
Everyone here was super helpful and fast VJ and the other guys that worked today (didnt catch their names) were amazing i just needed a rim and they found a perfect fit! Will definitely be coming back thanks guys
They all went above and beyond with their customer service, and their prices are hard to beat.
Will definitely be coming back next time I need a new battery or used tires or whatver I may need!
Glad it's in my neighborhood.
I love this place…Franks is a family owned business with great customer service and great prices!! And VJ Junior helped me out a lot he’s good people… thanks guys!
Very helpful and good customer service..the young girl Claudia behind the counter whent beyond to look for the part I was looking for kept a smile n was kind will becoming back and recommended her and this place
Hello friends, my experience in this place is terrible. Maria Vargas is one of the workers, who retaliates, I take my wife, they send her to work, they tell me to stay with her to work, but it turns out that I had to fill a new mind the application, because it had already expired, they call me in half an hour to introduce myself... I couldn't go because I was busy and couldn't leave the things I was doing, I showed up the next day, after going to work for my wife I went in and Mrs. Maria Vargas said that because I did not arrive when she told me, I canceled and I canceled my wife... I agree that they canceled me but that they take things personally, things are not good for my wife, they did not have to cancel it She had already been working for 2 days, they said to cancel since they had 2 people who were going to show up the next day...they could send a person so as not to cancel another who was already working there, that's for my garbage, my The comment is to tell this person to be more pro and not to retaliate foolishly, that day there was a boy there who could not fill out the application, they told him that he would mark the place he would return to. someone that they could not help them that is silly because they are there to help request staff people arrive and act as if the people were known to them to say reparation badly for these people I hate this place I hope the representative and administrator of this place put regulations to these hateful people Maria vargas does not deserve that position they should put nicer people her reputation stinks.
Good service on the phone, but extremely bad customer service at the place. Owner is really mean and changes the prices how he feels with no particular reasoning for it and just has this grumpy attitude towards the customers.
I’ve been calling all over for the last two days and everywhere I called they either didn’t pick or were in a rush to get off the phone. I called here and although they didn’t have what I was looking for the help I received was definitely top notch. They were quick and personable and helped direct me in the right direction. Thanks guys !
Frank's cats cool and Frank is cooler! Family has been coming to this yard for years and they are super awesome they're inventory isn't all ripped up like other yards and they have way better prices than the lkq yards, highly recommend coming to them instead!
I was in need of a headlight. They searched and searched but couldn’t find it. They were very diligent. He even printed out a list of other places that might have it and gave me some free coolant. He didn’t have to do any of that but I was thankful. Great service
Used to be a good place but now it's dead along with bad customer service. I saw owner throw out customers for asking about something as innocent as prices and parts information.Having an attitude like that grumpy old man in”Grand Torino” he treats his customers and employees more and more ungratefully throughout the years forgetting that he once started out poor and working for somebody.
Even when customers were respectful to him, he uses his security guard to pick people up and throw them out even if you don’t resist just because he isn't having it that day.( not a normal person’s behavior)
Seriously, you own a junkyard and the people you service are usually poor hardworking people and you treat us like we are on "Hardcore Pawn." We just want parts for our cars not your bad attitude. Chicagoans work too hard to be insulted when they come in to spend money in your shop and provide to your family and employees.
So nice and helpful! As a woman it can be scary looking for things concerning a car thinking men will take advantage. Even though they didn’t have the part I needed Frank referred me to somewhere else!! I love this kind of service, definitely will be the first place I call next time I need something!!!
It's a great experience shopping at Frank's auto parts. They don't charge you an entrance fee. The environment fee, who by the way is a fake fee. Just to make more money on the poor customers. It's deplorable. Love Frank auto parts. They're honest people. They been in the neighborhood for 35 years and plus.
Please shop at Frank's.
Wow! This place was so helpful for me. I was looking for a part for my Range Rover they didn't have it but gave all the right directions, and information. I saved 350.00 I wish you guys the best. I will always shop with you guys for life....
These guys are great!! Needed a car junked. Called them up Saturday and they said they could grab it same day. I got off work at 145 and asked if he could be there at 2pm. Sure enough, he was there right on the dot (in the loop downtown even). The whole exchange took maybe 3 minutes. Really friendly. Great experience. Great work guys!! I was impressed.
Absolutely great experience from beginning to end. I sold one of my vehicles to this place had no hassle or nonsense. Every other place I dealt with was shady and deceptive except for Franks’. I called there, got a quote, and within two hours the tow truck driver Bill (great guy) was hauling it away. I would recommend this place again and again.
Very friendly people got the transmission I needed very quickly and make sure to ask the old Italian guy about his trip to Kalamazoo Michigan very funny story
I went in their to see if they had a part for my Volkswagen that at any store would be $50 or more. They had it and offered it half price. They were really cool with me. I found a part for my car that I was gonna buy on ebay for $15 the one guy just gave it to me. I was gonna pay the few bucks, but I was very grateful for getting it for free. I went early, and so there was no problem. It's a junk yard so of course it's gonna be dirty, but the customer service was great and I would go back again..
I gave a 2 for quality because it is used and you gotta pick it yourself.
I gave a 1 for appeal because come on... it's a junk yard and it looks a little outdated but does the job just fine.
I gave a 3 for service because the guys there were very nice to me and listened, the one guy even went to the back to see if there was someone who could pull the part for me. Awesome customer service.
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