This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, AutoZone Auto Parts in Chicago, IL trends very positive: excellent, patient staff (frequent praise for AP, Mina, Richard) who install batteries, bulbs, and wipers, give clear advice, and even save money on alternatives. Shoppers note quick service, easy-to-find parts, and decent inventory of tools, fluids, and seasonal items. Pricing feels fair. Downsides: a few reports of rude treatment and feeling unsafe, plus tight parking and occasional inattentiveness. Overall: 94/100. Ideal for fast fixes and guidance, but parking and consistency can vary. Customer service is the standout.
What clients say about AutoZone Auto Parts in Chicago (IL)
Angel was terrific. I went in for a battery check, He was able to see that I needed a new battery right away. He removed the battery and replaced the battery with a new one. I didn’t even have an appointment, and he was still very gracious, patient, and kind.
He was very helpful never acted like he didn’t want to help me even though it was cold he still was very helpful the service was perfect! I’ll look for him everytime I make a visit I truly appreciate his service thank you so much
AP helped me, was very thorough and spent his time making sure I understood what I was buying. I can in for a motorcycle battery ready to pay $140 at another store. AP directed me in the right direction, put me on with a different battery that fits my motorcycle that offers 2x more power, 10x more starts, and 5x the life (NLP5) for $79.99. Thank you AP for helping me and saving me $60!
Went to the store to buy headlights for my car the gentleman helped me get the correct one I left and came back because I thought I bought the wrong ones but AP quickly helped handle everything and explained everything for me he even put them on for me since I didn’t know what I was doing great customer service . That’s my store now I’m not going anywhere else.
Armando and was so helpful with our new battery - helped us put the new one in when one of the nuts rusted out (above and beyond). - the girl at the register was awesome too.
Parking lot full of people. Guy sat on the phone while I sat at the counter. Rude workers. Very dangerous neighborhood. & the dont provide funnels or service. Don’t go here.
If you’re Mexican Please don’t go to this location, we have a business account and the Manager Ap p he screaming at me like crazy ,because I want to purchase Autoparts huh ????always with bad attitude, at some point today I feel unsafe at this location , check the cameras today at 6:29 pm !!!! NEVER AGAIN
Great customer serviceI had a battery issue they were a huge help in fixing the problem. I highly recommend this location. I wish I would have got the gentleman's name who helped me I'll be going to this location only from now on.
Went to this location on Ogden and Pulaski and I was very surprised at the customer experience. The gentleman who rang us out was personable and knowledgeable. I was pleasantly surprised. We joked while he rang us up and talked about house music. Today Saturday June 28 the mechanic let us know we didn't need front pads so off we went back to Auto Zone on Ogden. As we entered the store Mr. Wonderful remembered us and ask what happened did we buy the wrong ones. We were next in line and was called to the register to process our return. ARGH I forgot the darn receipt and because Mr Wonderful had us create an account upon our purchase the day before the gentleman was able to find the purchase and apply it back to my card. I love GREAT customer service and this location rocks thank you both for the experience.
AP was great! He came out figured out which battery post we needed and put it on for us in this 90 degree heat! We appreciate you! Thanks AP & Auto Zone #NorthLawndale
I had a wonderful experience with auto zone . AP helped me with my battery issue . He helped me understand what was wrong with my battery and got me a new one installed! Thank you !!
I went in for a diagnostic and AP was very helpful and knowledgeable about my situation...awesome job I would recommend any visiting that store ask for AP
Went in for a battery. AP was very helpful and took his time to help me find a battery that fits my needs and installed it. Excellent service and I will continue to bring my business here for his professionalism and customer service! Thanks AP!
I want to share how pleasant and helpful Richard was today. When I walked into the store, I was immediately greeted warmly and professionally. The best part is that he was able to install the bulbs I just purchased. I've been coming to this location for years, and this, by far, has been my best experience.
Definitely want to give this young lady Yahminah credit. She's a hard working young lady that take pride in pleasing the customers. I returned a core today after buying a battery yesterday. Her energy level was the same as yesterday. I asked to speak with her manager, she looked in concerned but never got an attitude. She will go very far with that customer service skill.
I visited the Auto Zone at 3939 W. Ogden for car mats, but also decided to really prepare my car for the winter . Richard the Store Manager was incredibly helpful with helping me pick out my car mats and my wiper blades...and also installed them! Hector, one of the Service Agents, helped me choose the right de-icer. Great staff, great customer service! I've been coming to this specific location for years and always receive top-notch service.
Employee “AP” was very great with assisting me with finding my the correct light for my backplate, even helped me make sure it was the correct bulb for the model car and when he was free came outside and instructed me on the steps to install it. Great service and experience!
Came in looking for for a tool to help me take out the extra transmission fluid I had put into my vehicle before I destroyed my transmission, it was easy to find and reasonably priced I got both but I will say the one with the pump was the 1 I chose to use 8 out of 10 easy and was able to do it myself this autozone is A decent location better than most I've seen will return
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