This rating is based on customer reviews, inventory size, pricing, and service quality
A Emerald Towing and Service in Chicago, IL scores 95/100. Sentiment is strongly positive with a few negatives. Customers praise fast response times (often 10–35 minutes), clear ETAs, and drivers who go above and beyond—unlocking cars, jumps, flats, even basic diagnostics. Themes: professional, friendly service and fair pricing. Common complaints: one rude call and a lockout upcharge. Wait times and communication stand out. No solid info on inventory variety, yard organization, or parts-finding, so expectations there remain uncertain.
I called Xavier at Emerald towing because i needed service ASAP. He did two things. 1) he quoted me a price. 2) gave ETA 30-35 minutes.
He came through on both. On time and honored price. In other words. He did what he said he would do! Good stuff from a towing company
The man whom answered my call ...made me feel disrespected, he tried to charge me 125. For a five mile distance trip, he kept interrupting me.. and was quite rude....Maybe if I had a man call .... that's how I feel...
When it comes to roadside assistance, A EMERALD TOWING & SERVICE is the best. They offer advice to fit your budget, on time, and they're above and beyond.
Thank you so much for helping me at shortness in a timely manner in the price was affordable appreciate you assisting me today I gave you 5 stars aswell very satisfied with the services
Efficient, professional, and friendly service from Hosie!! I recommend this company to anyone in Chicago, especially the south side, who needs a tow. Couldn’t have been better. Thanks a lot!
Called them up and they were to me and my bike in 20 mins. Used to 1 hour wait minimums so I gotta give em 5 stars for the fast response and customer service.
Emerald Towing was a great business to work with. They went above and beyond what they are required to do to make sure they were taking good care of me as their customer. If I need a tow again, I know exactly who to call!
Super professional and thorough. He was real flexible about how difficult my tow was and helpful getting me to a good shop. Great pricing and very friendly.
Well I could not get my Chevy traverse started for nothing in the world, the owner of this towing company came and took the time to find out what the problem was . And not only did he find out what the problem was he actually fixed and solve that problem for me he even went to the auto store with me to make sure that I got the right equipment and he was very reasonable. I Mari Lewis, cannot thank him enough thank you Xavier , I really appreciate everything you did and beyond. On a scale from 1 to 10 I give you 10 and I’ll recommend you to any and everyone .💙💙💙💙💙💙
I needed a jump start at home. The owner came within 10 mins and fixed my problem in 2 mins. Really friendly and helpful. I only had cash for $50 and he waived the 10 dollars for me. What a nice and pleasant experience. I will recommend them to anyone. Best car service experiences ever! Thank you!
This is the most reliable and most quality road side assistance service I have ever used! I highly recommend!! They don’t scam you out ya money, they are great guys.
A Emerald Towing & Service came to our rescue. We appreciate their quick responses and their service. We definitely recommend A Emerald - and will use keep their phone number on hand in case we need their services again.
Prompt, professional and responsive. Xavier was just terrific. It turned out that my battery was fine after all but I was glad to find such an excellent resource and would definitely call them again if I needed their services.
It was refreshing to receive great service, a pleasant demeanor, and a reasonable price. In addition, as a newcomer to Chicago, I really appreciated Xavier's patience and willingness to answer my questions and share some of his knowledge about the area.
I highly recommend using this company!
Don't bother with anyone else. This is the company you want to deal with if you have a flat tire or need tow service. I called to get a quote on a tow because I couldn't remove the nuts on my flat tire. They weren't able to get a tow out right away but after asking about my issue, they offered to come out and help me change the tire. Xavier arrived within 50 minutes. Some of the nuts wouldn't budge and one was stripped but he worked to remove them (and teach me how to do it myself should something like this happen in the future) and put my spare tire on. It's hard to find quality, reliable service like this. They were very fair with the price, too! He didn't overcharge me because of my location (Lakeview). Xavier was very friendly and helped turn a stressful Thursday morning into a great day. Thank you so much!
Stuck in a jam by IIT, had a flat tire and just had called roadside assistance when Zay pulled by and asked me if all was good. Gave me a price cheaper then roadside and swapped my tire within 5 minutes!!!! Excellent job considering it was also like 1130pm...truly god send...would rate 10/5 if possible!!!! Keep up the excellent work!!! Greatly appreciate helping out
Xavier was a pleasure to work with. He knows his stuff & was able to get my car out of a very tight spot. And he was on time, professional, and reasonably priced. I recommend him strongly!
The service provided to me was impressive to say the least. The expected time frame given was acceptable. The driver was professional as well as pleasantly engaging. The overall service experience didn't take much time to get me safely back onto the road. If I need tow truck service again, "A Emerald" will be who I'm calling! Thank you!
These guys really helped me out when my car broke down. They were very helpful and fairly priced! On top of that their driver Cecil was a great guy - incredibly nice and is a great person to talk to. If you're looking for a towing company to help you out of a bind, look no further!
Great service and I highly recommend A Emerald towing service. They arrived within 15 minutes and towed me to my mechanic in 20 minutes and their prices were very reasonable.The driver Cecil was very nice and I enjoyed our conversation. I would definitely use this tow service again if the need arises.
Awesome! I was sitting on the side of the road and they came and saved my life! We were able to make it to the next exit safety. He checked my tire everything was secure. I would recommend this company to everyone. They were fast and reliable.
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