O'Reilly Auto Parts in
Chicago (IL)

Very thankful for this location- convenient, and staff was extraordinary to say the least. In particular Natalie! I came in unsure about what needed to be done in my stressful situation, and she without hesitation came out to assist and even offered a mini teaching moment as she worked. I had been to Auto Zone the previous day and they messed up something so simple ! ( Which I now know thanks to Natalie. ) I 1000% recommend this location and maybe even asking for Natalie! I will be sticking to O’Reillys from now on. ?

Daija and Angel at this O’Reilly Auto Parts were incredibly helpful. I had some issues getting a radiator delivered, and they went above and beyond to assist with the logistics. They even brought it over to the shop across the street where my car was being repaired. Excellent customer service!! I’ll definitely be coming back to this location.

Very disappointing experience. What should have been a simple cash return turned into a 30-minute argument. The employee refused to help find another store with enough cash and told us to come back another day, even after we explained we couldn’t. She also refused to call a supervisor at first, then claimed she was the supervisor, refused to give her name, and even threatened to call the police over a simple request for assistance. Extremely unprofessional and rude. We’ve been regular customers, but this visit really changed our impression.