story auto parts & service in
Chicago (IL)

My boyfriend took his dads truck to get the transmission replaced when he got it back it had scratches and dents on the back bumper. The truck had recently been painted so we know it had no scratches or dents and it’s kept in the garage. When they went back to the shop they told them it was not them and they were not going to be responsible. When we explained the situation they kept saying we had no proof they did it so they won’t pay for it. We spoke to a so called manager who was very dismissive and when asked to call the owner he said owners don’t answer phone calls especially on saturdays. I felt like this was very unprofessional and a poor customer service. The cars at the shop were parked bumper to bumper and the manager was using a customers truck to run personal errands which the employees confessed to my boyfriend. If you take your car here please take before pictures so you don’t get scam.

I took my truck in and they still haven’t touch it I spoke with the owner on Monday he told me what was wrong with the truck gave me an estimate I told him I agree with the price and I told him to go ahead and order the parts for my truck he never did it’s been almost a week my truck has been sitting there

please do not take your car to this place.This auto shop has the WORST costumer service i've ever dealt with in my life!!

I Would Highly Recommend this Place. I Had a Brand New Engine installed in my 2009 Dodge Ram. The Service was Good and The Staff was Patient and Friendly.