This rating is based on customer reviews, inventory size, pricing, and service quality
story auto parts & service in Chicago, IL earns a 43/100 overall. Recent feedback skews negative: multiple reviewers cite customer service issues (dismissive management, poor follow-up, trouble escalating problems), disputed quotes and labor hours affecting pricing transparency, and long wait times, including vehicles sitting untouched. One complaint alleges body damage not acknowledged. Positives do appear: an engine replacement praised for good results and patient, friendly staff, plus a favorable repeat visit in Spanish. Inventory variety, yard organization, and ease of finding parts aren't clear from the available reviews.
What clients say about story auto parts & service in Chicago (IL)
I have been going there for 10 years and for Jose to give me a quote and then manipulated the hours of work needed. From 1.5 hours to 2.5 hours at $119.00 per hour. I talked to him. He didn’t acknowledge his wrong, just said okay. I told him I wanted my money back. I told him I would send a Zelle request. I also sent him the pictures. He did not respond to my Zelle request. He finally sent $100 4 months later! He lost me forever!
Not to mention he never found the leak in the transfer case!! PAY ATTENTION AND GET QUOTES!!!
My boyfriend took his dads truck to get the transmission replaced when he got it back it had scratches and dents on the back bumper. The truck had recently been painted so we know it had no scratches or dents and it’s kept in the garage. When they went back to the shop they told them it was not them and they were not going to be responsible. When we explained the situation they kept saying we had no proof they did it so they won’t pay for it. We spoke to a so called manager who was very dismissive and when asked to call the owner he said owners don’t answer phone calls especially on saturdays. I felt like this was very unprofessional and a poor customer service. The cars at the shop were parked bumper to bumper and the manager was using a customers truck to run personal errands which the employees confessed to my boyfriend. If you take your car here please take before pictures so you don’t get scam.
I took my truck in and they still haven’t touch it I spoke with the owner on Monday he told me what was wrong with the truck gave me an estimate I told him I agree with the price and I told him to go ahead and order the parts for my truck he never did it’s been almost a week my truck has been sitting there
I Would Highly Recommend this Place. I Had a Brand New Engine installed in my 2009 Dodge Ram. The Service was Good and The Staff was Patient and Friendly.
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