Advance Auto Parts in
Chicago (IL)

Went in to buy some wipers and Mr Jose helped me threw the whole thing he even installed my wipers for me will be coming back and asking for his help

The manager is very helpful and friendly. Staff are also helpful and knowledgeable.

The stove manager is a great person but the staff they work under him is awful I wouldn't buy another part from these people at this particular store again unknowledgeable unwilling to work with the customer never again will I shop here

They usually have what I am looking for. The employees have always been really cool.

I would have given them a 5 but the lady that works there is a bit snotty. The guy that installed my battery was very nice and I appreciate him for going out in below zero weather to install it for me.

Very clean store very friendly staff great customer service

This is one of my favorite Advanced Auto Parts to shop at. The staff is always friendly and helpful. Whenever I have a problem they are very knowledgeable with a solution. The store is very clean and organized. I’m extremely impressed with the quality of service they provide.

Patronized them for the first time. Car covers didn't fit and they only refunded part of my money. Still waiting for 4 days later after 2nd time going to store and a call to customer service

Staff very knowledgeable of items that I needed , what an blessing that they actually had then adapter that I needed for my battery charger

They give a bad reputation to black people. Good morning Joe claims that they only have one diagnostic tool and it's not working. So I decided to spend my money elsewhere. I felt like he was lying. You know some of them they lazy, unprofessional

They sold me the wrong thing they should have known the part that they sold me was not the part that I need it it was a hose for antifreeze coming from the water pump I believe anyway it was the wrong holes I have to go to the dealer but I should have known they didn't know what they were talking about that was probably my fault I just expect them to know Auto Parts

On a road trip, our RV/bus broke down. Thank god for this shop, and the wonderful service and specifically Edrick. Edrick went above and beyond to help us and insure that we get back on the road safely. He was so knowledgeable. The rest of the staff was great as well. We’re so glad we made it to this shop.

Store was suppose to open at 9 waited until 10 no one unlocked door just stayed in back. Only came to tell us they needed 5 more min

Very nice and polite workers the lady made sure my part was right and had all the pieces to (gasket and seal)

I came to the store to purchase front breaks & rotors. Unlike my first visit to the store 07/07/19 & then 07/14/19 to return item not compatible with my Truck. The staff was very nice . However, Today 05/15/21 Eddrick (probably spelled wrong) was very informative & knowledgeable. He made sure I left the store with correct parts & took time to share with me Information I was u date of.
I stop shopping at autozone because of poor customer service and So far I’m happy with the services I received so far with advance auto.

I love this location, I go here all the time. Mandy is usually the most helpful and knowledgeable so if you want the best experience you should definitely make sure she is there before going. She has the same car as me and has helped me numerous times!

They always have what I'm looking for an the manager is very nice an helpful an no what she is talking about an it's close to home.

LET ME JUST SAY THIS LOCATION HAS SUPERIOR CUSTOMER SERVICE. MANDY WAS MANNING THE DESK BOTH DAYS. MY PART HAD NOT COME IN WHEN IT WAS EXPECTED. SHE WAS VERY EMPATHETIC & CREDITED ME FOR THE INCONVENIENCE.

I find it to be ridiculous that this store closes at 7:55pm. The sign clearly stated 8:00pm. The corporate office need to check the cameras to see what your staff is doing. This is unacceptable on so more levels.

The staff is very friendly, knowledgeable, and helpful. Jessica went above and beyond to ensure I selected the correct wiper blades. She installed them so quickly and thoroughly.

Love this store!!! Mandy the store manager is great and extremely professional. Larry the commercial account guy is wonderful and he possess actual parts knowledge.

Mandy and Jabari aka Curtis so helpful and professional great attitude. Love spending my money with you guys. thanks for the help with the warranty look up jabari!!!

great people there, they always get there stuff right. compared to all the local parts store i only recommend them

I just want to say the customer service at the store was great I had been to two previous stores prior to coming there which was AutoZone and O'Reilly's and the customer service was aweful and Advance Auto they do price match

The young lady that works the counter is always a delight to work with, very knowlegable and will make sure you get the right parts. Her work ethic pushes the other employees to do the same.

The Have Very Good Employees​; They Know How to Help you Find What ever you Need. The Right Things. You Won't Be Disappointed. Very Good Products; Better Than the Other.Guys .

The sales person was very knowledgeable and kind to all the customers. Her customer service was outstanding and the store was clean and we'll organized!!