This rating is based on customer reviews, inventory size, pricing, and service quality
In Chicago, IL, Independent Recycling Services shows mostly positive but mixed feedback: many praise reliable, on‑time pickups, quick fixes, friendly reps, and competitive pricing. Complaints cite billing or customer‑service friction, bins left in wrong spots, claims of trash/recycling mixed, and recurring early‑morning noise complaints. Wait times rarely noted; inventory, yard organization, and parts-finding don’t apply to this hauler. Based on the available recent reviews, overall score: 76/100.
What clients say about Independent Recycling Services in Chicago (IL)
Very poor customer service from a representative named Adriana. Because of this, I lost a $250 payment even after providing bank proof of payment. When I called to resolve the issue, I was met with yelling and was not allowed to explain the situation. I hope this service improves.
IRS handles scavenger at my building and they are pretty efficient, clean and organize. Whenever there is a concern the company rep and service center solves the issue right away. Example: One of our large containers got damage and within the next day the crew was there to repair. Glad we made the switch to this company.
Independent Recycling Services has been wonderful to work with as a brand new small business. They are affordable, were helpful and flexible in putting together the type of service I needed, and delivered the bins literally the next day. They are reliable and I don't need to think about them, in the best way. I highly recommend using them for your business.
We've had a great experience with Independent Recycling Services and we use their service at multiple locations around Chicago and surrounding suburbs. Jarred is always a pleasure to work with ?10/10 Can't recommend enough!
Our business recently switched to IRS for our trash and recycling services, and we have been thrilled with the service their team provides. They're on time or even early for each pickup, friendly and accommodating, and have a very responsive customer service team!
They did not return the bins where there are supposed to be. Left them in a parking space so the person parking on the spot had to move bot bins. They are supposed to be by the stairs. They usually don't do this, but this is better be the last.
THE BEST SERVICE FOR THE BEST PRICE YOU CAN FIND. Independent Recycling is a family owned business, and you can 100% tell by their quality of service. We use Independent's trash and recycling services for about 1k units across Chicago. We have worked with other trash companies in the past, and none come close! You're not just $$ or a Check to Frank and his team - they'll get to know you on a first name basis, and they have been BEYOND flexible with us when it comes to increasing, decreasing service (Frank himself will let you know if you have too many pick up days, or too many containers - He is not greedy by any means - all other big names in Chicago will sell you as much service as you'll pay for. This is not the case with Independent) They are super flexible with emergency pick-ups on our regularly serviced bins when we have moveouts causing a lot of trash. They get rolloffs out same day! And when a pick up is missed they send us proof and let us know when they'll wrap back around and pick it up which is unheard of without request for other companies. Independent cares! I don't and won't ever have a bad thing to say about them! Thank you Independent AS ALWAYS
Illegal trash pick up outside of my house weekly breaking city noise ordinance. They pick up a huge dumpster on my street at 4:30 am - from an unlisted business. I’ve reported to my Alderman and the news.
Breaks city noise ordinance. They were emptying a huge dumpster on my street at 4:30 am every Friday morning. Called to complain and so they switched the route to empty the dumpster at 4:10 am on Monday mornings.
24/7 services made it easy to maneuver around my busy schedule and they were incredibly helpful with their on-site around the clock dispatching services. Highly recommended in the chicago-land area.
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