IAA Baltimore in
Old Baltimore (MD)

So unprofessional of the manager for holding my car in hostage until i delete a photo of one of their front end loaders which damaged my car. Then continued on to threatening me he can put my account in jeopardy

Bought a car on Iaai, awaiting delivery. Thank you Iaai Baltimore ??? Great team and top branch.

Friendly customer service , and efficiency and professionalism are top notch! They handled the transfer of title rather quickly which expedited the process of closing out the insurance claim.

Fast, professional and polite

The LADY by the name of TARSHA is a wonderful representative for the company, very nice and professional.

Bmore insurance auto auction...big body got totaled

Great customer service over the phone.

If you can help it, don’t let your car be taken here. Before I even signed anything, they searched my entire car and stole some items, and threw everything else haphazardly into a trash bag. When I complained, it took a few weeks then finally someone responded and called me. The man explained that it “wasn’t any of his workers” and that it must’ve been the towing company, which doesn’t make sense considering I was there when the car was towed. After skirting responsibility, he said he’d reach back out to me after looking more into it, and that was over a month ago. Don’t go here. They steal things and will ransack your car before they even know if you want to keep the car or not.

I love kim and her work and the people at the auction and also their tow service They are the best???????

The ladies were very helpful & polite. They made sure that I was able to access my car without any problems.

They towed my car a day ahead of schedule with no key. I don't even think they put in neutral. Customer service was poor

Kari the manager and Lee straight killed it! They go above and beyond consistently. We love doing business here. They take care of people.

Excellent service and professional staff

Recovered my vehicle from there after accident without any problems. Receptionist very helpful and polite.

Seems pretty good, didn't get much more than out of the truck.

This review is in tandem with able towing as stuff was stolen from my vehicle. I inquired as the stuff was missing but then the inside back area of my SUV was ravaged as if someone started tearing stuff out of the car as if if it was deemed totaled. With that, the real reason I’m leaving this review is for the response I received from the white female sitting at the desk to the right. She instantly brushed it off once the front desk personnel informed her and said it must’ve been the other shop. The correct thing would’ve been to check who was in contact with my vehicle at her facility. Instead she chose to show no compassion. Unprofessional and unwarranted experience.

Efficient, effective and top quality service

They dont really care about you or the car you bought

Employees are pleasant and didn't lose their cool even when my boss was trying to push their buttons (that's just what he does, don't ask me why). I look forward to coming here with the guys on auction days.

I wish i could be buying all my cars from there, they are all about to make their customers happy, one example of that is one day i brought my payment about closing time and the management lady i think her name is sherry waited on me professionally. I really appreciate them all in that branch compare to any other branches I had visited in MD, NJ, NY, VA. I would give them six star if possible

Stole or discarded personal items from our vehicle and showed no willingness to look into the matter when contacted.

Nice people. Ended up waiting a bit long to pick up personal items.

It's a very nice place and very nice people I definitely recommend it

My car was totalled and I never had the opportunity to get my tags. This place is over an hour from my house so I called and asked if they would be willing to mail them. The lady I spoke with was so kind and they mailed them at no charge to me. Awesome costumer service!

My daughter totaled her car so we went here. They really were nice and helped us out a lot here.

It’s easy to locate. Customer service here is A1.....Definitely worth the drive??

Great place to get a car for parts