This rating is based on customer reviews, inventory size, pricing, and service quality
In Old Baltimore, MD, reviews of Security Auto & Truck, Inc. are overwhelmingly positive: professional, honest, communicative staff, quick turnarounds, and work done right the first time. Pricing is viewed as fair—sometimes not the cheapest, but worth it. They handle fleet and personal vehicles, diagnose what others miss, and offer early drop-off/after-hours pickup. Downsides: one report of poor scheduling/attitude and hours that feel early for 9–5 workers. Little insight on parts inventory or yard layout. Overall score: 96/100, with a strong reputation for reliable service.
Address:
4020 Old Washington Rd, Baltimore, MD, United States
I was able to use my insurance, so the price didn't seem high, but I will check it out . They work very fast once your in there . They do close early for me due to a 9- 5 work schedule, but they open early for drop off and you can pick up after hours . Douge was really nice guy and extremely helpful. As a woman he made me feel safe.
Doug and his crew handle our fleet of work trucks from oil changes to repairs. They are easy to deal with, complete jobs on time and communicate well throughout the process. Highly recommend them for any and all repairs!
Scott, Doug & the team here have worked on my company vehicle and my personal vehicles. Their service is reliable, and they communicate well. Highly recommend taking your vehicle here.
In regards to the one star review from Leyla below, I was in the shops office when she was here. What she failed to mention was that there was a family emergency/death in the family within the shop and they had just found out the morning of and did not have time to call every customer who was planning on bringing their vehicle in. The shop had only been open for a half a hour at this time. Doug was not rude, he simply was trying to manage a crisis as well as how to rearrange their days schedule. Take that 1 star review lightly.
Referred by RTA, a neighborhood auto shop I trust - but very disappointed with the customer service at this location.
I booked an appointment over the phone with Scott, gave my full name and phone number, and showed up on time. As soon as I arrived, I was told I had to reschedule. When I asked why I wasn’t contacted in advance, they blamed me - claiming I hadn’t provided my number and that I insisted on waiting in the lobby. Neither of those things are true.
I even told Scott I’d be fine taking a Lyft home if needed - I only asked if waiting there was an option, not that I insisted on it.
Instead of owning the miscommunication, they immediately got defensive and started ranting as soon as I walked in. I woke up early and rearranged my schedule after a long night shift just to be there. A simple call would have saved me the trouble.
Not recommending this shop based on their unprofessional attitude and lack of courtesy.
No frills and not the cheapest in town but you can really trust them to fix your vehicle correctly so it only needs to be done once.
They got my 20 yr old pickup feeling like new.
I won’t go into the boring details… But, these guys came through when I really needed it. They gave me some of that human to human Halethorpe charm. ???❤️? … and their work on my truck is holding up, perfectly. A big thanks to Security Auto and Truck!
They work on my cars and I love them! They're communicative the whole way, they fit ya in last minute, and they're just some positive guys. Never had an issue going there.
These guys do a fantastic job. We have been doing business with them for years both On a professional and personal level. Great attention to detail excellent workmanship and reasonable pricing highly recommend them.
All of the employees at Security Auto & Truck were friendly and helpful. I got my car back sooner than expected and they were able to determine what the problem was and fix it, when 2 other places could not.
I bought a used car and I took it to who I trusted.They feel like old friends and I don't have to worry about unnecessary repairs. They were able to diagnose and do the repairs that worked for my schedule they did a great job I would recommend them and I would bring my car back in the future for service and or repairs Thanks guy's
I’ve been taking my vehicle in to Security Truck and Auto for regular maintenance for about a year now and have only had a positive experience. I’ve been recommending them to my friends and I recommend them to whoever is reading this too.
Examples of my regular maintenance services include oil change, cabin filter change, tire patching, and more.
Been coming here for about five years, these guys are the best in the area at what they do. Always honest with you about what's going on with your vehicle, fair prices, and they go out of their way to make sure you're good to go.
Doug and Scott and the Security Auto Team did a great job with the diagnose of my F350. From the time it arrived at the shop. Until they installed the new diesel motor. With keeping us informed on every step and being honest with us on additional work that needed to be done. To complete the process. Great Job!!
The Hudgins
I was sent to security auto & truck by CarMax to fix my car issues . I am incredibly happy and satisfied with the help that I’ve received and how fast they were able to get the job done . I will always come to them for any help I need with my vehicle . I highly recommend them . Thank you .
Doug, Scott and their team are great. Not only do they work on my company's fleet vehicles, they also work on my personal vehicle. Always fair and honest, great to work with.
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