Advance Auto Parts in
Old Baltimore (MD)

After enjoying the Christmas market with my family on the 23rd of Dec, we returned to the parking garage to find our truck battery dead. Towing was not an option due to the height of the truck so I started calling auto stores in the hopes that I could convince someone to bring a new battery to me. After a few failed attempts with other stores, I reached Will, the DIY manager for store 7172. What a lifesaver! Will figured out a way for me to purchase the battery over the phone and then he drove over to the parking garage as soon as he got off work and installed it for me! Will was an absolute blessing and he took his personal time to go the extra mile for a stranded customer. Thank you Will!

I told them what I needed for my truck they looked it up and I got it very friendly people work there from my experience.😃

Super friendly and helpful. Did not try to upsell me. Patient and eager to help. This has become my go-to auto parts store.

This store in particular is AMAZING nothing short of it. The staff make your experience fun and enjoyable they go above and beyond to do there job and they point you in the right direction if they can’t help you. If this store were to close I’d have to stop going to advanced auto parts because this is literally the best one in my opinion. The manager ( male manager ) does an amazing job running this store

I ordered parts online. The order was ready within 5 minutes.

I’ve had different employees help me each time I’ve been here and every time they have been top-notch. This is a wonderful business to have nearby.

Morcia did such a great job!!! This store is great, affordable and customer service is outstanding. She scanned my engine for a light I was very concerned about. Turns out it wasn’t anything serious. She recommended the best coolant and made sure I had all of my questions answered. Very helpful!

Everyone here has been very helpful once they got to me; management just needs to staff one or two more folks per shift

I hate cars so much. The staff was so friendly and helpful. I had been putting off a lot of car maintenance and they helped me get exactly what I needed.

Not very helpful at all, they are supposed to have battery testing/charging but if you go in there they'll tell you it's down to avoid having to do it. Then sold me a jump starter that didn't work for my vehicle. One of the worst ones in the city

This place deserves 0 stars. The staff is extremely unhelpful, unprofessional, and rude. I called at 3:37 pm and asked if they had a battery for my 2017 Honda Accord in stock. The man on the phone looked it up in the system said they have it so I said I’ll be in 20-30 min. He said he would set one aside for when I get there. I arrived around 4:00pm and they said they never spoke to anyone about a battery so they looked up the car in the system and found the correct battery. Left the counter for about 5 min then came back and said they do not have that battery in stock. I asked how that was possible when I just talked to them 30 min ago. They once again said they never spoke to me and that I must have called another store. I pulled out my phone and showed them I called the store at 3:37pm. They said they couldn’t tell if the number was for this store. I dialed it again in front of them and their phone rang, which proved I spoke to someone at this store. They just looked at me and said they can’t do anything so I had to leave. Why would they tell me on the phone they have the battery in stock and then 30 min later tell me I never called them and they don’t have the battery in stock when I can see it come up on their computer as in stock? This is unbelievable incompetence. I’ve met smarter goldfish than any of the staff they had working here today. How can Advanced Auto be ok with this level of customer service in their stores?

I took my car up to get the battery replaced. The person at the desk asked me the make and model and selected the battery. They replaced my battery, but didn’t seem to know what they were doing. When they finally replaced it, they asked for me to start the car and it wouldn’t work - my keys were stuck in the ignition. Instead of acknowledging that maybe they didn’t hook up the battery properly, they tried to blame it on my car keys. One of them attempted to do a dry turn with my wheel while twisting the keys to get it out. They ended giving up and abandoning me with my car. When I went in to complain, they told me they could replace my old battery and return it. I asked for them to do so, but when it was replaced the manager refused the return as it would “make him look bad”. Finally I gave up, called for someone to jump me since they refused and got my car started with my old battery. When the car started, the “Service Power Steering” light came on, so they likely damaged my power steering during this failure of a battery replacement. Now I’m stuck with this battery that doesn’t work for my car and a damaged vehicle that needs serviced

Great services in person & via phone call. Very personable and welling to help. I’m always greeted with a smile when entering.

They were close. Ok I'm so sorry for that review. We came to Advance Auto Parts after we stopped at Standard who was closed. I'm so sorry for the confusion. I deal with your company quite a bit. That was a rushing mistake.

Came in to get windshield wiper blades. Sat there for 15 minutes at the desk and no one even acknowledged me. Wow. Update: the parts I needed were way cheaper off of Amazon anyway 🤷‍♂️

Visited Advance Auto on Maryland Ave looking for a brake pedal pad part. Zay at Advance was super helpful; searched the store and finally contacted another store to hold the part for me. Appreciate Zay’s efforts & customer service!!

I would give this place no stars if I could . Highly unprofessional, rude , the whole staff needs customer services training . Got hung up in because they want to cover their tracks. In my opinion this location needs a completely different and properly trained staff .

Great customer service! Thanks to store manager, Kendall for all his help. He not only help me find the right battery for my car, he also removed and put in the new battery. Excellent customer service!

It was quick. When in, staff greeted me, and assisted me. Short wait, the staff team member return with my online pickup items and I was out. Five minutes tops. Not bad at all. Be back soon.

Really friendly and helpful staff! I came in with what I suspected was a dead car battery. Tina and Billy were so helpful in testing the battery and confirming it needed to be replaced, working with me to get the best possible deal, and installing the new battery. I will be back the next time I need anything for my car. Thanks, Tina and Billy!

I understand some people have bad experiences, but in my case, this location has excellent staff. I have gone here multiple times and everyone is respectful. In person, I am taken care of. I have made two online purchases and they were ready for pickup when I arrived. I even had to return one of the items I bought online cause I purchased the wrong thing and I had no issue. I was having car issues and called this location and the guy told me what was wrong and invited me to the store, showed me the part which I bought, and spent less than a few minutes putting it in for me. The fix helped my car battery not drain. Excellent people and this location will be my go to store.

Super cool and knowledgeable staff. If they dont have it on display you can ask someone and they most likely have it in the back. They have a lot of car cleaning and detailing products here too. This location also stocks Bosch Icon wiper blades, which I had trouble tracking down at other stores.

While some of the staff are good, the manager does not have customer service in mind. I was told by her I would need to wait to have my battery checked today, due to a policy where only one staff person can be out of the store at a time. Fine, all good. I watch the staff member finish the car he is working on outside, then the manager goes outside (2 staff outside) and stops him from moving on to my car (I am next in line). They proceed to have a nice chat, smoke a couple of cigarettes and generally just chill. Now been waiting around 20 minutes, watching them take a break. Inside the store there are three staff hanging out as well. 5 People doing nothing, and I am waiting for what? What a waste of my lunch break. Thankfully there is a FireStone store right across the street: Great service, better pricing. IF YOU NEED A BATTERY, CONSIDER ALTERNATIVES.

I came here last night to have my battery tested and possibly replaced as I needed a couple jumps earlier that day. It was roughly 5:30 and starting to get dark which does come into play later. I waited shortly to be helped as other cars were already being serviced. The wait was not bad at all. The woman who first greeted me (who, by the way seemed to be absolutely thrilled to be working there [sarcasm]) grabbed a tester and walked out to my car with me. She hooked up the cables and wiped off the battery in search of some sort of code. Whatever she was looking for was being blocked by the factory-installed battery lock/strap thing, pictured. She said she couldn't test the battery without that code so I asked if they could simply remove said fastener. She declined. I asked if I remove it, would they be able to? Sure. I didn't have my tool set on me. I asked if I could borrow a wrench to unscrew ONE nut. She said they cannot loan out tools to avoid theft - this I understand and am okay with. What boggles my mind is that she simply refused to remove it herself and therefore could not help me. She walked back inside. Luckily, my car started and I left. I immediately called another location of Advance Auto Parts that is less than two miles away and asked about having a battery tested/replaced. This time, I even said that the battery had some sort of "lock/strap" holding it in place (I am still not sure what it is technically called). I asked if they would still look at it with that on it. The gentleman said that they could absolutely look at it but that their location (Greenmount Ave) does not do any work on cars outside after dark, so he welcomed me to come first thing in the morning. This is another policy that I can 100% understand and agree with. If the Maryland Ave location has this same policy and the woman said this, I would not have been upset at all with the fact that I would have to wait to replace the battery. But she did not say this. She said she could not remove the lock. Come morning, after clearing out my garage to put my car in it so it would be relatively warmer than leaving it outside, the car again did not start. I would have taken the other location up on their offer but instead I was forced to call AAA. I asked the technician that came out about the lock thing and he said he saw absolutely no reason why someone would refuse to take it off. I am glad I was able to give AAA my business this morning rather than [this particular location of] Advance Auto Parts.

I love Advance. Screw Auto Zone. Advance is helpful. AutoZone screws over their customers by selling things that aren't in stock and not telling you that they aren't in stock. Advance is cool! This place usually has stuff in stock and the staff is always super helpful. I've probably been to this sure over 100 times for various products. A+

I just left there to get my battery recharge and the manage David puts it on a counter top tester and said it won't charge need a new battery. I know it's a few months old and took it to another advance auto and they charged it and then put it on that same tester and it was good to go. So watch our for AS TACTICS to get you to purchase a new battery

Ms. Ayanna was a great help . There is nothing like someone who likes their job and appreciates the customer . We had a terrible experience at the Greenmount location after calling before and AFTER we paid online about a part . We drove all the way there and they didn’t have it 🙄. But Ms. Ayanna made us fell like we were in a total different world and we are grateful for that .