Certified Collision Center in
Old Baltimore (MD)

This was a very bad experience from start to finish. Lack of professionalism and trustworthiness. I would not recommend this shop to anyone.

Certified Collision Center did an amazing job with my car. They took it in quickly, gave me a proper and accurate quote, and handled everything from start to finish. The owners and staff went above and beyond, and the quality of the work definitely exceeded my expectations. My experience with them was great from beginning to end. I truly appreciate the care they put into fixing my vehicle, and I would definitely recommend them to anyone who needs collision repairs.

Best car shop kind staff, good customer service Highly recommended!!!

I recently crashed my truck, and instead of going with the options my insurance company provided, I chose this collision center based on their reviews—and I’m so glad I did. From the moment I walked through the door, the customer service was outstanding. Frank and Melanie guided me through the entire process with professionalism, kindness, and clear communication. My truck had over $22,000 in damage, and it looks absolutely amazing now. The quality of their work exceeded my expectations. Frank & Melanie are truly exceptional people, and I couldn’t be happier with the results. If you want top-tier service and flawless repairs, this is the place to go!

Best car shop I’ve ever been to. Explained everything at every step. Honest, wonderful, kind staff. I got quoted $7,000-$10,000 for repairs at the Toyota dealership for my brakes. They fixed it for $300. Don’t ripped off, just come here.

The best in the Baltimore area. Knowledgeable team, very friendly, very good prices. Highly recommended this shop.

The staff was very nice and helpful. My car was wrecked in an accident but now looks completely brand new. Frank went above and beyond to restore my car and made sure to do so before my rental was due to be returned. Highly recommend this shop:)

I went in after my car was rear-ended and Frank and team got me in quick with no appointment needed. Frank was honest and helpful throughout the process. Very knowledgeable and great service.

My experience here with frank was terrible bad service on my vehicle and frank got mad when I wasn’t satisfied. Terrible customer service I was given . I would not recommend if u have a true luxury vehicle like myself. His job was to paint my bumper and match the color. After I expressed extra concern about him matching the color, he got cocky and said he works on expensive vehicles such as my own. He knew the bumper didn’t match because he didn’t even call me to tell me the car was ready I just showed up because he told me that exact day. When I got to my car disappointment. Two tone vehicle. I would not recommend. I just got that trash work done 07/24/2024

The owners Frank & Al are really cool. They are dependable, nice & fair. I had a problem and they stayed late to make sure i was taken care of.

I found this shop after my car was involved in an accident. They did an awesome job with the repairs, customer service was excellent, and they kept me updated with the process and time frame. Frank was very helpful, friendly, and informative. I can’t recommend this place enough!

Frank and his team is absolutely the best mechanic and body shop in the greater Baltimore area. Honest, fast, knowledgeable, and reasonably priced, you can't ask for a better place to take your car. Whether it be a BMW or domestic like Dodge, Frank will take great care of your car.

My car was stolen & the entire process had been such a nightmare until I was recommended to Frank & Certified Collision Center. Frank and his family were the first people through the entire ordeal that made things simple & straight forward. I picked my car up yesterday and could not be happier- I grew up always bringing my cars to one of father’s friends who is a mechanic and have not been able to find anywhere in Baltimore I trusted (until now), I am SO grateful to have been recommended to Certified. I can not recommend this company enough for any of your cars’ needs, I won’t be bringing my car anywhere else but here from now on!

Very RUDE!!! Frank has no respect for women and is clueless when it comes to conducting business! Saying he is ILL MANNERED is an understatement!!! Please take your vehicle elsewhere.

I took my new Denali to get the front bumper and side panels. The owner Frank told me it would be three days and it was exactly three days,. The total was thousand less than other competitors and u can’t even tell it was hit, I can see why these guys are always busy.

Frank is literally the kindest and most honest auto repair shop owner I’ve ever met. I’ve brought my car here 3-4x over the span of a few years and he was always so patient and understanding and helpful. He never tried to overcharge me for any services and I always got my car back on time. I’m so happy that I brought my car here and will never take it anywhere else!

Frank & Melanie always take care of me every time I bring my car. I always trust they do the best work! With a quick turn around! I would 100% recommend anyone to bring your car with any and all issues here! Lovely people and great reliable work!

Literally the best car shop ever! Frank & his team are honest, fair, and the work they do is nothing less than AMAZING. There is no problem that Frank can’t resolve. I have a 2011 Lexus that I’ve always taken to him and have not had any issues with outside of routine maintenance. Additionally my car was in an accident and would you believe after Certified’s work, my car looked even better than before?! I HIGHLY recommend choosing Certified for all your cars needs!

Frank and his colleagues were extremely professional. They were very informative on my repairs and my car was ready when they estimated. I would recommend to anyone. Excellent service!!!!

This place is Great they did work on my Lexus Gs300. They did an excellent job almost didn’t recognize my car. Hey redid my whole front end bumper both fenders lights I have zero complaints!

Words can not express how helpful, detailed, informative, and honest the staff here is. My brother needed some car services for his Jetta all were done and it was explained thoroughly. Above and beyond what was expected. Would highly recommend this shop and definitely will be going back to them if I encounter any more issues with it.

Professionals that know cars and treat customers very fairly and respectfully. I cannot say enough about Frank and Al—we’ve been customers for years and do not trust anyone else with our cars. They really are experts that we can rely on for an honest answer and very fair pricing.

I only take my vehicles to certified collision. They are very honest and reliable .anytime I have an issue I can count on Frank and his team to fix it. I would highly recommend to bring your vehicles to certified ! They will make sure your not spending an arm and leg either

I visited Certified Collision just last week because a friend of mine was saying a lot of good things about the owner, Frank. He told me if I want a high quality job done, I should take it to his shop. I was having issues with the engine on my 2006 Volvo S60. After speaking with frank about it, he diagnosed the specific problems really well and gave me an estimate of time when it would be complete. I know how most body work shops usually are late when it comes to repair but Frank ended up finishing right on time. At first I was skeptical, but the car runs exactly like what it was before I had the engine issues, which was exactly what I was looking for. I would honestly give 6 stars if I could.

Fantastic Service ! Sale Reps are very respectful and responsive. I am truly happy with the outcome of my vehicle and would recommend Certified Collision to anyone who needs excellent work done on their car! Frank is a very nice honest guy... -Malcolm B

Single most honest and considerate mechanic ive used in 25 years. Went 6 years ago based on the suggestion of my insurance company and haven't gone elsewhere since, for everything from my 02 Acura to my 2015 Maserati Ghibli Q4 for paint and body work. Frank and Al are gentlemen.

From the second I walked in, Frank and his team were there to help. Someone had backed into my Jetta, denting the fender and door. Frank came out and took a look, and gave his honest opinion - being a black car, popping the dent out would still show. He was able to get my fender and door panel replaced within a week - actually sooner - it was done earlier than I could even pick it up! While they were in there, they also fixed my window module - on the house. Very knowledgable and friendly staff, and Frank is an overall great guy. I have an official body shop/mechanic now, and will recommend Certified to anyone who needs the same.