LKQ Pick Your Part - Baltimore Hawkins Point in
Old Baltimore (MD)

Came for customer pick up at usual pick up location. Door is locked nobody answering. Called number on door was put on hold for over 20 minutes guy in Ohio said they were closed for pick up then transfers me to location advising someone would be out in couple minutes to get the door. Called back 10 minute later said office was closed. Horrible customer service.

They always come through when I cant find parts in stores!

Ask a crossed eye black guy named Mike for help at the front desk. He basically ignored me He was so nasty ,hostile and rude He looked like he was high on drugs or something.. I just left and went to Brandywine junkyard where I was treated and helped with much more respect and courtesy.

Eric and Will at The Exit went above and beyond when I was in a truly desperate situation. I arrived feeling overwhelmed and hopeless from a sudden personal emergency, and they treated me with patience, empathy, and real professionalism from the very first moment. They took time to listen without judgment, then quietly went to work — researching options, weighing risks and benefits, and returning with thoughtful, expert suggestions tailored to my circumstances. Everything they recommended was explained clearly and compassionately, and they followed up in a timely way so I never felt alone in the process. What impressed me most was their combination of competence and humanity: they were calm under pressure, extremely knowledgeable, and equally committed to restoring my confidence. Because of Eric and Will I left feeling informed, supported, and hopeful again. I can’t recommend them highly enough. If you need someone who will truly listen and help you through a crisis, seek them out.

I love this place. I've never had a problem although sometimes I feel like they check your bags coming in more than when you leave (or a certain employee does) anyhow, besides that this place is amazing, check the website for the inventory in real time and once you get past the learning curve of the lot layout you are golden. Your going to save money if your doing the work to your car yourself. This place will help you get your vehicle back together. Thanks guys everyone is Awesome and helpful. There are 4 locations in Maryland also!

I'm a frequent visitor at all locations. After paying my fee I was made to wait while other male mechanics walked by with a quick bag check. I got the TSA treatment and had to I draw a line when I was asked to pull out a 15 INCH Tool box out my bag. The purpose of searching is to make sure no parts or torch cutting tools are brought in. The irony that it was two women working the front desk on 8/6. I did not feel welcomed at this location by the way they talked to me. Treat everyone the same and leave the hate at the front door.

Expanse than AutoZone I've been there for 2008 Toyota Camry trunk lock so they told me $25 if I pick up and if they pick up they're going to charge me $50 and I show him the online price was $17 they said that's the way we work I say okay if you that's the way you work I'm not like to work with you

LKQ has come along ways and at this location you'll be pleased. Only is issue they need put on the inventory list on each car that the engine or transmission has been sold because some people come from miles away to get there and the engine or transmission is gone

Went in here a few months ago to look for a side mirror. I was wearing a mask and one of the white ladies at the check in counter told me to “live my life.” I am living my life, I mean if she wants to inhale all that dust and dirt from the yard and develop pulmonary issues because she doesn’t know/believe in science, I wasn’t going to say anything, however she herself couldn’t mind her own business. Anyways I found the mirror and the people at checkout were really nice and did not question me about my mask. Gave 2 stars for that. If y’all actually see this can someone tell that white lady to learn to mind her own business.

Great place to go find parts. Very clean but I don't get why they charge core on everything you get.

I use to come here a lot. And never had this problem with them. I was taken off some rear tail light off on a 2018 Toyota sienna. Since the car was park there right in front where you pay. When someone who work there told me that everything that was in that car was going to be double. So that mean if the tail light were 40 like how it say in the website. They were going to charge me 80 for each side. Plus 40 bucks more for the ones on the door. At first I didn’t care since I want them. I took them off and started to heading to my next car. I need part from. When one of the guys who work in front. Came up to me and say that he was going to take my taillight up to the front so I can pay for it. And took it off my cart. And left with them. I never know they take part for you up to the front. But I didn’t say anything to him because I was alone. Since I am just 20 who look really young. But I can’t believe that they actually went looking for me. Like if I was going to steal them. But the moment I saw that they were charging me more And only said it to me. I didn’t like it. I don’t see anything where it say. they going to charge you more because of the year or where it park. It a good place. But after what they did. I will need to make sure that they don’t charge me more than what it says on the website.

Was a little confused during my last visit there. There was a wrecked motorcycle i was interested in some parts off of. The minute i took a cover off this bike im greated with a bunch of questions about what im doing. Then was told that i wasnt aloud to tear the bike apart. Last time i checked i was at a junkyard. I believe thats kind of the whole point. I believe it even states on their website that they do not hold any parts. Its first come first serve. The man proceeded to tell me he had a bike with the same motor in it. I don't care. If the guy was saving for a buddy or himself he ahould have put it somewhere else. Probably the last time i go to that yard.

A one time go to when it was Crazy Ray's but the switch to LKQ a public trading company brings higher prices than even Amazon or Ebay so I will no longer be coming here to much corporate greed.

This is a large pick your own part junkyard. Or you can negotiate with one of the people that hang around to get parts. The prices are good, they are helpful, and the website has a good list of prices as well as cars on the lot. Warning: you probably don't want the warranty (extra cost on checkout), make sure you ask to not have it as they appear to charge it by default.

Large self service auto parts yard. Well organized and new cars and trucks are rotated in regularly. I deducted one star because the checkout process is very slow so expect a long line to pay for parts on weekends. Also tell them if you don't want the "extended warranty" because they automatically add it without asking you or telling you.

After years of pulling parts and without notice the company decided the independent pullers can no longer pull parts for customers they hired their own staff to pull parts. As a family man with kids to feed a note would have been nice. Gonna miss the great staff Big Will and all my customers!

The process of arranging the selling of my car was smooth. However, the pickup process was not so good. I called to make arrangements for the pickup and explained that I lived out of state and would drive to Baltimore and meet the tow driver at their Hawkins Point Rd. location with the title. I explained that the dealer was already made aware of the pickup. Just stop at the service department to pick up the key. The representative said okay. While driving to Baltimore, the tow driver called to verify the pickup. I told him that the dealership was expecting him. He immediately told me that he couldn't tow the vehicle unless I was at the vehicle. This was around 10:45 am. After fighting the Baltimore traffic, I arrived at the dealership around 11:50 am. To make a longer story shorter, I had to wait until approximately 2:00 p.m. for the tow truck to arrive. The driver was very professional and pleasant. Otherwise, I would rated this business as a one (1). Next time, I will select another business.

Huge waste of time. You look at their website on your way out the door to make sure that the car that you were there for is still sitting there. You spend 15 minutes driving there and when you get there not only do they not have that car they have a bunch of cars that they weren't even supposed to have. They have no idea what they actually have. Save yourself some time, life is too short to spend it wandering around in a junkyard just hoping you'll find another car like yours instead of the one that you came to look at which mysteriously disappeared within the last 15 minutes. Go to Erdman at least they know something about what they're doing.

Great customer service, the assistant in the front office was extremely helpful. She was very patient in explaining the whole process and answered all of my questions. The layout of the establishment is is clearly displayed and very accesible to customers. There are also signs in years that make it super easy to find the location you are looking for. I will definitely be coming back whenever I am in the need of parts for my vehicle!

Nice yard and lots of cars. I gave it 3 stars because they automatically charge you for a warranty without asking you if you want it. Check your receipts because it does add up. I went in twice and told the disgruntled guy at check out that I didn't want the warranty and I think he upcharged me anyway.

No need to waste your time with them. THEY WILL CHARGE YOU for a 90 day warranty you didn’t intend on getting. No heads up from staff prior to purchase. You find out after looking at your receipt and or by seeing a small sign they apparently have like if everyone is going to see it. They won’t bother refunding the warranty fee without you returning the whole part to them. They won’t even let you re buy the part again without the warranty as if you didn’t just take the part off yourself. If you go be cautious make it clear that you don’t want the 90 day warranty if you don’t need it. your dealing with a scummy lkq location. They must be inspired by bait and switch dealerships. They are just a junkyard don’t overpay

Very terrible place where people make less than 15 an hour lol. Brought my Jaguar here to sell and they told me, it has to be in your name. Just a very goofy place. The tow truck driver let me know, you basically have no chance here. They pick favorites.

This place has it all! After visiting other junkyards in the DMV area, I was blown away by the selection in this yard. It's very clean and organized and the prices are very reasonable. The cars haven't been stripped down to the frame, which is all too common in the area. Def worth the drive from DC

Like others have mentioned, this particular location tacks on the optional warranty without letting you know. They won't charge you for small things so when you ask to get items w/o warranty, they overcharge the small items for something bigger. The other LKQ locations are much better, watch yourself here.

Great business model. Took out their 90 day warranty and glad i did. Engine was no good. No questions asked and offered money back. I will definitely buy from them again. They stand behind their word. Thank you LKQ

This place is VERY dishonest they charge you for part warranty with out asking you and when you complain about they ARE very rude Warranty is optional they had posted two signs stating about the FEE but when you are in line waiting to pay you really can't see it. They are legally robbing people. If you had to go to this unprofessional junk yard make SURE if the part you're buying doesn't require warranty. SAY IT LOUD AND CLEAR I,I DON'T WANT TO BE ROBBED NO WARRANTY NEED IT!

Just started going to junkyards this past month and I'm actually kinda impressed. Has inventory listed on site of what row and space is extremely convenient. Great price on the 6 or 7 things I e gotten so far. Cheap entrance fee and nice,polite workers.