Vision wrecker service in
Old Baltimore (MD)

This towing company wrongfully removed my vehicle from my assigned parking spot without any verification. When I called to address the issue, the manager, Greg, was extremely rude and unprofessional. During our conversation, the call was suddenly disconnected, and when I called back, he was conveniently “unavailable.” There was absolutely no accountability, no proper communication, and no effort to correct their mistake. This company operates with zero integrity — completely untrustworthy, disrespectful, and careless. I would strongly advise anyone to stay far away from this company

Horrible, the took my rental and said $250 to get it, then my husband raised his voice and they went to $310. This is a racket between tow yard and rental

Unethical and predatory towing practices. My vehicle was towed from Groveton Green Apartments even though I had a valid parking hang tag clearly displayed. After researching this company, I discovered many similar complaints from other drivers who reported that Vision Wrecker Service towed vehicles with visible permits or removed hang tags to justify a tow. This experience was extremely distressing and costly. When I contacted the company, there was no willingness to review evidence or correct their mistake, and their customer service was dismissive. In my opinion, this company takes advantage of residents and visitors through deceptive towing practices. I’ve filed formal complaints with the Maryland Attorney General’s Office and the Better Business Bureau.

This company has extremely predatory towing practices. 350 Dollars for towing a vehicle without warning for a few day old expired tag?? Be wary, these people would steal your bank account if they could.

Took my back tag off my car so they could tow it for not having a tag. I work nights, parked my car at 330am and the car was towed at 5am for no tag. How? The tow truck driver was sitting there waiting and watching, took the tag and towed the car. Extremely predatory.

If I could give ZERO starts I would. This is a PREDATORY company. Avoid at ALL costs if you can. Unfortunately my apartment complex has a contract with them so I was forced to interact with them. They towed several of the cars in my neighborhood because we were “taking up multiple spaces”. Even though our apartment hadn’t clearly marked the spaces. (Don’t worry- I’ma get them together too.) The woman who answers the phone is RUDE. Just straight up nasty. This company needs to be investigated. BELIEVE THE REVIEWS. There is a reason they have so many complaints.

No Stars, illegally towed my vehicle from my parking spot that i am allowed to park in with a pass that I do have! Scratched my vehicle while illegally towing. Lady at the front window is rude, contractor on the phone is rude i heard "oh she is getting on my nerves" several times i guess while he thought i couldn't hear. Their reasoning was double parked while the spot i was "double parked" in was not even a parking spot. They are money hungry and basically scamming people for any small unnecessary reason or no reason at all!

They are very rude and they lie and scam to tow your car my car had proper permits displayed and they took pictures in a way to hide that I had it displayed and they towed my car very shady company. I would be very cautious when dealing with them.

Vince saved us when we were in a bind. They moved quickly, helped us unlock and move a car. He was kind and knowledgeable.

I wish I could give this place NO Stars. They illegally towed my Elderly mothers car out of her assigned spot that she pays for every month and stated that the permit was not visible when it clearly was cause it was never moved once we placed it on the windshield. We will be contacting our lawyer. This place will do anything to make some extra money, as you can see from the other reviews. If anyone else has experienced this, please contact your local councilman.

I purchase a brand new vehicle out of state a month ago so they placed a paper tag on my vehicle until my Maryland tag arrived. These people were ever so nice as to mail my hard plates to me. I have a chronic illness which causes me to be in the hospital and down. I was not strong enough to get the paper tag off so I placed the hard plate which is properly registered to the vehicle in the window. The first person stated “ I’ll reach out to our supervisor and give you a call in 30 mins.” No call so I called them. There was nothing I could do because in Oder for the plate to be valid the paper tag had to be ripped off. So I get enough strength to drive 22 minutes to this place to PAY my last dollar to get my REGISTERED vehicle out and I pay for a crashed car that has rolled through all sorts of mud. No urgency. No management. No supervisors. No one knows the driver. My 2025 brand new vehicle is now damaged and I had to pay for that They MADE me do one star. Let’s be clear

I was in the wrong where I parked so I’m not here for that, they did their job but they missed up My tire. Dragged tire, middle part of my new tires is completely bald/ no tread. Not even worth trying to dispute.

Had to file a police report there illegal tow driver attempted to threaten my person and steal my car from my apartment complex in paid parking with my permit visible. Driver was intoxicated and smelled of alcohol and marijuana leaving damage to the vehicle. If you see them tow immediately call police they have criminal drivers who are off duty stealing cars around Baltimore

Had to call the police they attempted to steal my car out of my paid parking spot acknowledging they saw my paid parking permit on my windshield and threatened us to pay them. Extortion and illegal make sure to file a police report if they attempt or tow you. You will not see your car again once it’s towed …

they tow my car (n others) from a legal space i’ve been parking in for 3 years because they didn’t notice the yellow fire lane paint on curb only stretching out 15 feet of the sign. they towed the whole curb, told me sue them. pay and attempt to get car which was dead in their garage. they then tried to extort me 25$ for a jump, doing everything they could to keep me from jumping it myself, including attempting to keep my son from helping me push it 3 feet out the garage door to jump it out side ourselves. then while jumping it we were harassed further by only 2 known employees on site. horrible integrity even for a tow company. if your thinking of hiring for your neighborhood look closely 1st. this situation will result in at least 2 civil suits against vision wreckers for the issues they’ve created due to tow driver negligence or intentional scheme. this is not the 1st time they’ve shown lack of integrity here bending rules to hold vehicles hostage

They are obviously going to charge the legal maximum, it’s just in a shady part of town. Also, they towed my rental car on a Thursday at 2:30 AM. If your building uses them, they technically follow the law but are sneaky.

This company abuses their contracts they have with apartment complexes in Baltimore County. They stole my sister’s car while parked in a free space that didn’t require a parking permit.

This company stole my car not once, but twice! The first time they towed it for some bogus reason, said it was a non running vehicle .... When I went to pick it dude straight up said "damn. We were fighting over who was going to get your car if it wasn't picked up" guys were literally hollering out to buy my car as I was driving away. They took it again 2 days later, again no notice. This time I called Baltimore Co police, they had no record of it being a impounded which means it was indeed stolen. Unfortunately the police also told me there is nothing they can do since this company holds the contract with my community. This is bull shit! Police confirmed my car was indeed stolen since they never reported the pick up and not only is there nothing I can do about it, they pretty much told me that they can just keep taking my car for whatever made up reason charging me 280 every time. So basically because some unscrupulous tow truck driver has a hard on for my car I had to move it out of the county for my protection and it's no longer easily accessible for my use.

It’s truly appalling how this company operates. They exploit residents by towing vehicles without proper cause, acting like predators instead of providing an honest service. Preying on hardworking people just trying to park in their own apartment complex is beyond unethical. Shameful behavior. They also hang up on people on the phone when asking for questions.

Towed my car despite having the required decal within my vehicle and paying the monthly parking fee at my complex. The decal fell to the floor due to the heat so they claimed it was not "prominently displayed". I asked for partial reimbursement given the decal was obviously in my car but had simply fallen to the floor despite no fault of my own. They did not budge. I am out $500 because a sticker fell to the floor and did not live up to their "prominently displayed" aka "any way we can tow you, we will" standard.

These people are thieves and crooks! They are using master keys to break into people cars. I reside in an apartment community in Owings mills. My car was stolen from this company. My car Always have my parking hanger hung in my rear view mirror. I arrive home on 6/17 @ approx 3:45 am from a road trip. I’m 100 % sure my parking pass was hung. I also have photos that I took earlier that day in front of my car with the parking permit shown. I come outside at approx 9 am and my car is gone! They indicated that my car was towed due to No parking permit. I paid $280 to retrieve my car . Once I retrieved it my parking pass, was randomly thrown on my passenger side. There is absolutely no way the parking hanger could end up there. I also confirmed that this has happened to other people , where the parking pass ends up in the car . I will be taking legal actions against them and my apartment community. It’s sad these communities are letting these people come in and Prey on their tenants, it’s bad enough we’re paying high rent. Then have to spend a random $280 is obsurd

Someone needs to sue this company. I need to, they took my car because of a flat tire# I have run flats , I drove right off the lot .This is where I live imagine this happening to u tow guys that's dirty. U took my Lexus!! It's not an abandoned car Come on now!!! This is where I pay rent I don't feel comfortable at all , Tags good everything . I can see if it was 4 tires but even still ppl need time!! Leave us alone #childofthemosthigh . This made u A thief in the night# moning 3am ! No stars ✨️

Got towed last Sunday, my fault. $280 is crazy for a 15 minute pull that I picked up two hours later, but the fella working the office was nice, took a call from some lady clearly screaming at him and kept his cool. No damage to the vehicle

They towed my car from my apartment parking lot claiming it has been in the same spot for days with no sign of movement. Yet, the vehicle is driven daily, has no damage or flat tires and valid registration and that can be all proven!!! They wanted $315 to get our car back! When I demanded proof of what they were alledging, they had none. My apartment complex made them waive the fee. But still was a hassle and unnecessary. They are scammers!!!

The service was fast , the employee that helped me get my towed car back was pleasant and kind. My vehicle was returned safe and sound. They did the best they could to make the situation better and I really appreciate that. I’m new in my area and I parked in a place that wasn’t allowed. So when I woke and saw my car was gone , I panicked. Anyway, I’m glad Vision Wrecker had my car and not a couple of teenagers taking a joyride 😅

I moved to Baltimore on a Thursday and left for work traveling that Sunday. With trying to make sure I got everything ready in the 2.5 days I had before work, reading all the signs on property and getting my Maryland driver's license and Maryland registration was understandably not at the top of my priority list. Coming back from work 2 weeks later, I was sorely mistaken. Instead of trying to haul boxes in and get my home somewhat set up, I should have been at DMV unfortunately. Vision towed my car out of my apartment complex a couple days after I left for work and I was surprised to find I had not car upon getting home. So now instead of being able to get to the DMV for my registration and Maryland license, I have to pay Vision an exorbitant amount just to have my car back while praying they don't tow it again when I leave for work again considering I will not have the funds for the DMV after paying Vision. I understand what their sign says now and applaud them for removing abandoned vehicles and generally making my neighborhood look better. That's a service I can definitely get behind but this isn't that. Regardless of Visions signage and regulations, legally they're right but morally and human to human, I don't feel I'm wrong in leaving this 1 star review or being pissed about what they do to some.

They were decent.. I guess. Yet my issue is the fact that they picked up my vehicle when I was dealing with an emergency situation already.. which is the reason why I parked where I parked. Imagine.. having to pick up your elderly mother to take her to the hospital and there's no parking in front of her building so you park in front of a garage directly in front of her building. You run in, get her together, come back out and your car is gone. I get it.. I was parked "illegally" but I was only in there for 8 minutes and 32 seconds. If the situation was worse, my mother could have died just because they chose to not to be hasty. Some "rules/laws need to change. There should be a time frame on situations such as this. Don't worry though, I'm already working on it.. Saving another persons life is far greater than that $265