Arbutus Auto Body in
Old Baltimore (MD)

I am so, so pleased with the work Arbutus Auto Body did on our 2016 Honda Accord. My daughter backed into a column in a parking garage. We went to them for an estimate to correct the large dent in the bumper but not necessarily make the bumper "perfect" and knew we would still see scratches after fixing the dent. Well, the work was performed today and there is no evidence of the dent at all and the scratches were given a cosmetic makeover that we didn't expect. It looks better than what we had hoped. They were very professional, courteous, and did an amazing job for a very fair price. HIGHLY recommend!

I was in a minor accident nearby and blew out my tire, I pulled in and asked if I could use their jack to put on the spare tire. One of the gentleman working in the shop came out and changed it for me, I offered to pay him and he refused. I want to thank Arbutus auto body and this young man for their kindness by helping me out when I was in need.

Decided to update my 10-year-old car. From getting an estimate to having the work done faster than expected, they did a fantastic job. Installed new headlights I provided, repainted the hood, roof, and quarter panels, and put a new windshield in. Gorgeous work, very pleased.

First time customer! I was referred to Arbutus Body Shop by another local business owner, and I'm very glad I took his advice. From the moment I walked in Richard and his staff took care of everything. I wasn't using insurance, and they completed the job UNDER the original quote and on time. Highly recommend and this will be my goto body shop if the need arises.

This is the third time I have used their services. The first two times were very good. This time not so much. Between the incredibly rude receptionist who clearly should not be the first person you see when you walk onto any business. Really a bad look for the company She was not only rude to me onthe phone but also in person. Now let's get to my car. Both my niece and I had our vehicles side swiped. Both of us took our vehicles there. Mine was completed a little later than promised. I had to extend my rental. Not too big a deal. The major problem was the aftermarket side mirror. It doesn't match the other, is smaller and vibrates. It can't be adjusted to my comfort. My adjuster has requested a factory one be installed. We'll see how long that takes. Overall, I am very disappointed and should I need another repair, it won't be there. Erie might want to rethink it's approved claims partners

Just picked up my vehicle after being repaired by the guys/girls at Arbutus Auto Body. They did a fantastic job. The color match is perfect, at least to my eyes, everything was done on the time schedule they provided when I dropped it off, and as an added bonus my car was washed and vacuumed, which may have been more difficult than the repair itself😃. Thanks for the excellent service. Dave.

The work done on my car was good The communication n the lady who works the front desk are a whole different story! Her attitude n the way she talks to the customers are unacceptable! I went in today to finally get the work done on the car today n seen her attitude towards another customer on the phone ! Very unprofessional n nasty!!! On the other hand Donnie was amazing !!! I will never go there again!!! Mind you I paid out of pocket did not go thru insurance!!

This shop has now worked on two cars for me. From that i know that this shop has unmatched attention to detail. In the latest repair they found a lot of damage to my car that was not captured by the adjuster. I waited a little bit to get in at this shop but it made an invaluable impact to my insurance case. I ended up not having the second vehicle repaired but both times the service i recieved was unmatched by any local chain. Look no further. Thank you arbutus body shop!

Once again, Richard and his team did a wonderful job on my vehicle repairs! Was TBoned by someone running a stop sign, and thought the job would take WEEKS. I had it back in a matter of DAYS! Thanks again guys for excellent service as always 😁

Did a great job repairing a door dent from a recent accident. Because they are a preferred partner with State Farm the claims process was really easy. Returned my car cleaner than I dropped it off. Overall, really good experience.

Butch and the team at Arbutus Auto Body are just fantastic. We had to get some work done before a wedding so out-of-towners could borrow the car. They were competent and quick; later I came back with a minor bumper problem and Butch had me sorted and had on my way that day. The guys are honest here and do great work. I will be returning to Arbutus auto body!

We have had to use Arbutus auto body twice this past year. We needed a minor repair done to the wheel well. On Monday, my husband went in to get a quote. They were able to repair it on Wednesday, and by Wednesday afternoon, our van was repaired. Because of their prompt and quick work (as well as an excellent job done), we were able to go to my husband's uncle's funeral on Thursday. If we need a vehicle repaired again, Arbutus Auto body will be our first choice.

Arbutus Auto Body did such a great job on my Toyota. Looks like the accident never happened! They fixed the passenger side doors and repainted where the damage was. I was happy to have my car back and happy the way it looks! Thank you Arbutus Auto Body! I will use you for sure for my next issue, if ever one arises. The process was smooth.

Rich and his team are great to work with! They're professional, fast, and fair. I've used them myself for my personal vehicles, but as an automotive repair shop that doesn't do body work, I've also sent many of my clients who all have amazing things to say. They are great at walking you through options especially on older cars where insurance might not cover everything. If the wait is long, remember it's because they're awesome at what they do and in high demand. It's worth the wait!

Took my vehicle here to get a dent fixed on my driver door. From the first interaction, to the last, staff was friendly, easy communication and great experience. After a week in the shop, my vehicle was finished and was shocked to pick it up all clean. They went above and beyond to clean the interior and exterior, from roof to the wheels. Highly recommend this shop.

This is the ONLY place I will ever go for work to my car! Their prices are extremely fair and the work is excellent!! Richard, (the owner) is very accommodating and really cares about his customers!! They are honest and the work on my cars has been amazing!!! Arbutus Auto Body is the only place I recommend!

This shop is Amazing, one of my friends had her car hit from the front and she ask if I could replace the front bumper. I ordered the front bumper from a Nissan dealer because I work at a dealer too and I had a discount. After receiving the front bumper from Nissan, all I needed was the front bumper paint match the vehicle. I asked around dealership like Heritage Toyota of Owings Mill and body shop around Catonsville. They all wanted me to install the bumper first so that they can give me an estimate. Which I think is crazy. I told him it was a brand new bumper and all I needed was to paint match the front bumper to the vehicle. They all said that they had to see the vehicle to give me an estimate, which is very frustrating because I have the front bumper already and I just needed to be painted. But when I call Arbutus Auto body, ask them if they could paint the front bumper, they immediately said $300. I went to the body shop myself and after they examine the front bumper it came out to $279. They told me that they wanted to see the paint of the car so that they can perfectly match it, I asked my friend to stop by but she didn't. Despite that they perfectly match the paint. All I had to do was get them the VIN, that's it. They got it perfectly look at the picture and tell me the difference. All I'm saying is if I ever need anybody work on my vehicle this is the place. They are very professional and not just that but the people are amazing. I didn't have a fender cover when I picked it up and they gave me one for FREE. I am a very very satisfied customer.

This was my first visit. I wanted to get an estimate on some work I wanted to get done. Chuck was awesome. He immediately came out, examined the issues, then provided his expertise to include suggestions and within 10-15 minutes he provided/ explained his quote. I will definitely be going back to get the work done.

What can I say? Had to bring it in for my bumper to be replaced and they did an excellent job!! Everyone was very friendly and helpful. Got a call to update me on my car. It wasn’t ready and that wasn’t a problem because I wasn’t expecting it that week anyway. Once I received my baby I was very happy. They also did a great paint job and detailed her inside and out. Thank you guys once again for an amazing job!! Will be my go to body shop forever!!!

I couldn't of asked for a better experience. Richard and his staff are always professional and beyond friendly. My wife and I have been there on 3 three separate occasions, and every time our cars come back in just a few days looking brand new.

I've taken a couple of my vehicles to AAB over the years and am always very satisfied with the customer experience. The owner is knowledgeable and helpful. The front desk staff has always been friendly and polite. And the work this shop puts out is, (from my experiences) top grade. I highly recommend this establishment.

Friendly. Fast service. They have a great showroom full of interesting automotive stuff. Even a 1970 Z-28 Camaro! Comfortable chairs, and interesting, current stuff to read. Even candy for your kids. They do excellent work, and are very customer oriented. Its not just an advertising slogan. Whenever I go there, they treat me like a friend. No scams or ripoffs there! If you want excellent work and treatment, try them out.

I couldn't have asked for a better experience for my first time dealing with an auto body shop. The staff here is super friendly. The service and work done on my vehicle is A+. They washed and detailed my car including the back seat and I will admit there was some water bottles and other small trash that had been chucked back there and they removed it all. Even got the empty water bottle tucked in my door. And they put all the loose change they found in the phone holder cubby. I would 100% recommend them to anybody.

Spend money for a new car, or a good used car. Get in a fender bender, need it fixed bring it to Arbutus Auto Body. Decades of experience multiple Bays lots and lots of knowledge in all phases in repairing the automobile. Great guarantees and warranties. Jobs done close to perfect the first time, take all insurance quotes, able to give insurance quotes and can start on vehicles the same day. Your next fender bender, Bring it to, Arbutus Auto Body & Repair

Had them replace 2 door panels on drivers side of car. Replace went well and looks great BUT they scratched my tint up, and broke the window sill on the rear door. Just left thw broken piece sitting in my cupholder.

I recently had 3 cars repaired at Arbutus Auto Body. I’m so impressed with the work done. You would never know these cars had repair work! One of my cars has a five step paint process and is tricky to match however Arbutus Auto Body not only matched it beautifully, they did it in a timely manner. From the kind person at the desk to the tecnitions and everyone else working there you won’t find a more professional and friendly business. So glad I found them. Please go for an estimate you’ll be impressed also and they deserve your business!

This is the body shop you want to go to! Not only do they do amazing work, but the staff is friendly and more importantly they are HONEST. They were able to repair my vehicle after another body shop couldn't. They matched my diamond white tri-coat paint, which is very difficult to work with. They also work w/ insurance companies which makes having repairs easy. I've gone to them numerous times and will not ever go anywhere else!