This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Ridgeway Towing LLC in Old Baltimore, MD points to a solid 84/100. Reviews are largely positive: customers cite professional, courteous staff, quick dispatch (sometimes within 30 minutes), skill in tight spots, flexible rescheduling, and fair, often low pricing. Common complaints are fewer but notable—missed ETAs, rude exchanges, and disputed damage/liability—so quality can vary. Wait times trend short; customer service is usually attentive, though inconsistent. Not a parts yard, so inventory variety, yard organization, and ease of finding parts aren’t reviewed.
Information is not updated/outdated
Address:
4811 Leeds Ave suite f, Baltimore, MD, United States
What clients say about Ridgeway Towing LLC in Old Baltimore (MD)
We use Ridgeway for our business towing needs and they are always a pleasure to work with. They go out of their way for us when there is an emergency and it's always appreciated
Horrible towing company, hit my car and was entirely at fault and still refuse to take liability. Driver had no idea how to navigate road and merged with no warning. Absolute Disappointment.
Great Towing Company, they literally got my vehicle out of my alley driveway that has a stonewall right in front of it, if you are in a tight space I would definitely call them!!! They also were the cheapest of the multiple companies I called!
Had to reschedule my tow and the dispatcher was super nice and flexible about it, which I appreciated. When the driver came (I think his name was Dustin), he was easy to talk to, respectful, and just handled everything really well. Whole thing was quick, no stress. Definitely grateful for how smooth it went. Thanks, Ridgeway.
I have used Ridgeway Towing for some years now. They have been great to work with. Everyone their is very pleasant and have a great attitude. Highly recommend them and would use them for my personal vehicles. Keep up the great work.
Very impressed with the professionalism and towing services. The dispatcher was courteous and helpful. The driver was able to navigate some unforeseen issues. Highly recommend this company.
We all hope that we never need towing, but if you do...choose RIDGEWAY!!! They took the extra time to first go to my drop off location to make sure they're truck would fit so I wouldn't waste my money! I've never experienced that before... no extra charge. Pleasant, professional, affordable...love them!!
From the moment -I Called-service was excellent. Justin was the driver and he was knowledgeable, helpful, kind and very patient. So grateful for his help this morning dealing with an older car. Thank you Justin!
I had my car towed from my home to my car mechanic shop.They were fast and came out within 30 minutes ! I would recommend calling them anytime and recommend them to everyone that I know!!!
Nobody calls up a tow truck because they're having a GOOD day, but the folks at Ridgeway Towing made my day suck a little bit less. The details of what was wrong with my car aren't really important. What is important is that my local mechanic (whom I trust implicitly) recommended these guys and I wasn't disappointed. I had shopped around for a rate to get the car towed and Ridgeway not only came well recommended, but they were by far the cheapest.<br><br>I'm really glad I found these guys. And while I don't look forward to using their services (see aforementioned crummy day), but if I need a car towed in this area these are the only folks I'll even call.
One of the drivers with all the metal in his face, no uniform or identification for the business, looked like he was homeless,(very unprofessional looking) upon picking up my vehicle, BROKE the outside door handle and now the OWNER refuses to pay for damages to said vehicle because he doesn’t feel “responsible” for it. NEVER USE THIS BUSINESS for your own sake. They will damage vehicles and not care.
Excellent service and great prices! I called them and their evening truck driver was available almost immediately. The truck driver went above and beyond to help me get my car in my alley on the parking pad! I highly recommend them and will use them for all my towing needs in the future!
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