This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Eastside Auto Recycling in Old Baltimore, MD scores 82/100: largely positive for value pricing, quick in and out visits, and helpful, professional staff (many shout-outs to Kelvin, Kelly, and John). Shoppers like the pulled-and-shelved inventory, making parts easy to find. Strengths include good prices, solid selection, and batteries/commons on hand. Common complaints: long waits, shipping delays or wrong items, parts not in stock after phone checks, and quality issues on engines/cylinder heads with warranty friction. Overall solid but inconsistent when busy.
Paid for them to send a part to me and they suggested sending it to me and told me it would get to me the next day. Found out that they didn't ship it until the next day when it should have been here and I told them the day before I would pick it up so I could have it. If you get a part from here, don't do shipping at all. I don't even care about the $20 extra, I just needed the part. Sad that companies don't care anymore. I would have picked it up but they just wanted the extra $20 cause I was quoted less than what the owner wanted. They sent the wrong part and put my calls on hold. All I want is the right part or my money for their mistake
Very unprofessional. I called and I was told the part is available. Only for me to drive 1hour to the store and they Said the part is not available. Pls deal cautiously with them so you won't waste your time.
Been getting parts here for 20 years. You get the support you need, and remember you although they’re always busy . They have over compensated more than a few times when I returned for credit.
The guy that waited on me was very helpful and wanted to make sure that I was satisfied with the item that I bought. I would definitely recommend that you go there if you need parts for your vehicle
Went here for a battery in an emergency situation Mr John was amazing he helped me with my battery and told me if I have any questions that I could come back in or call . The prices are reasonable an they have pretty much everything your car may need.
Checked reviews prior to purchase, very positive reviews, decided to make purchase, was a great decision, prices outstanding, customer service outstanding.
Awesome!!!! Best Used Auto parts store in Baltimore!! They had exactly what I needed for an unbelievable price!! More than half off the cost. I highly recommend!!! 10 STARS!!
I love this place!! They always have amazing prices and friendly staff!! And they will pull the part for you!! I just got an alternator for my Ford Fusion Se from them today!! Eastside Autos 4 the win!!
Y’all are the best I been coming to y’all 6 years for my cars in every part i buy always work never have to come to exchange or return anything item back that was working..I’m forever come for parts for cars from you guys
Sold me a junk cylinder head, I called and they were of no help. Don’t offer a warranty if you don’t stand behind it. Cylinder head they sold me was a sludge motor, cam lopes looked like they had sand in them, part of a windshield glass was even in the cylinder head. If I was going to rebuild a cylinder head I would have rebuilt the one that was on there currently !! Waste of $250 … do not recommend this company
Also: cylinder 3 has 2 bent valves. Complete junk cylinder head. Thanks for wasting my time!
Most of the auto supply used parts companies in this area are remove the parts yourself. These guys remove the parts, put them on a shelf, and make them available for purchase. 5 minutes after I walked in I had the tail light assembly I needed, at a fair price. I paid and was out of there in 10 minutes. I was very pleased.
Purchased a ac compressor..the compressor was bad called to let them know was told they dont have 1 in there location needed to be shipped from another location in severn MD 45 min drive ..but i said ok i wait its been 3 days and still no compressor has arrived..the salesman who helped is acting like it's my fault they haven’t received anything this is beyond unprofessional
Fair service. Good selection
I love it that they pull the part for you. The woman who answers all the calls is very unprofessional. She uses expletives while talking to others workers with you on the line.
She's knowledgable about car parts however.
There I'd a no refund policy buy read your receipt they explain it, besides that I will ALWAYS go to East Side. Purchased a radio for my 300C had to bring it back and they were patient and extremely helpful to Mr. Later found a wheel and door for same vehicle reasonably priced. Again workers were extremely helpful. if you have a complaint about this place it's probably your mistake
Very Helpful.. Fast and courteous, The Lady behind the counter, sweet, honest, and very friendly. Helped me solve My problem. Will def recommend to anyone :-)
Right part was ordered, but wrong part was shipped. They didn't check...cost me money and time. It was reordered, but no discount or taking the disadvantages it cost me like paying for rides bc the car couldn't be fixed at 1st. And it was a weekend
I bought complete set of shocks n coils for my 2001 toyota camry.
My mechanic fit those and they were very bad.
Very next we again got a set of shocks from them and they were the same again.
And the most annoying thing is they dont refund your money back.
They give you the store credit.
Finally i put the new shocks.
And ended up paying 3 time mechanic fee.
Please never go there.
I am very dissatisfied with my experience at East Side Auto Recycling.
I purchased a part for my Toyota- turned out it wasn't the right one for my make and model (they never asked me for my VIN which I learned later every parts store will ask you for a VIN prior to seeing you a part to make sure you have the right piece.)
So I called them within 24 hours to ask for a refund (because they actually didn't have the right part for my car in stock) and they pursued to hang up on me mid-sentence after yelling at me. I was in complete shock by their terrible customer service.
I now have to go to another parts store to purchase what I need. I paid for my part twice now. I am frustrated and will never go back to them again. If I can give them a zero I would.
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