What clients say about The Auto Barn, Inc. in Old Baltimore (MD)
The auto barn severely damaged my car while towing it and is refusing to speak to me about what they did. Do not trust them.
My car was towed by The Auto Barn and I showed up about 30 mins after they towed my car. They’re charged me $330 to retrieve my car. I walked around their entire lot to find my car and couldn’t find it. This is when they told me that while transporting my car to their lot, the driver failed to restrain my car and it fell off the truck while he was turning and smashed into FOUR other cars. My car was towed around 9:30pm. I didn’t not get my car back until after 11:30pm. I was told the driver of the tow truck took pictures of the accident and they would be sent to me (this is yet to happen). I was told to call the next day to discuss what had happen as the manager was “unavailable” at the time of the incident. I called the next day and he had nothing to say besides I need to reach out to their insurance company and file a claim against them. I’ve called back numerous times to get the pictures and have emailed the manager twice. The last time I called I was told no managers were available. At this point I’m being ignored. Do not trust this company with your car. Their insurance company is also sending me straight to voicemail. It’s been two days and I’m still without a drivable car and the auto barn is refusing to cooperate or make things right.
Edit: they’ve now changed their story and are claiming a ghost car hit my car while being towed and their insurance is refusing to accept liability. So now I’m screwed. Also I called and asked to speak to a manager and was told the manager was out on the road. I called back two minutes later with my insurance agent and was put on the phone with a a manager immediately. So obviously they will lie to you to avoid responsibility. Run away from these people. If they damage your car, record everything. They will change their story to get out of it.
Edit: I have my car back from the shop. It was $10,600 to fix my car. Run faaaaaar away from this company.
Disabled car towed from 6400 Frederick Road today at the request of our landlord. Driver screaming and yelling as he nearly hits everyone else parked in the lot. When confronted nothing but obscenity from this man's mouth. Very unprofessional Auto Barn. Hire some decent help.
We use The Auto Barn as a contracted towing company. We had great experience since we started working with them years ago.
They have always been professional and corteous, even incurring the cost of tagging, hours before towing. I would recommend The Auto Barn to HOAs and alike.
If I could give this company zero stars, I would.
Beyond predatory, dishonest, and exploitative!
I was charged $426, with no explanation and no itemized breakdown for having my car impounded for less than 2 hours. Prior to that, My friend paid an inflated “drop fee” of $180, despite the company listing it at $160. Even after accepting the money, the driver came back and continued the tow anyways.
To make matters worse, the tow truck driver knew I was inside the apartment, asleep, and that my friend was leaving to work, yet he never bothered to inform us that I had 30 minutes to move my car before towing. Instead, he proceeded in silence so he could profit more by impounding it.
This is not a company that operates with integrity, transparency, or basic ethics. It felt like a deliberate setup to overcharge, ignore posted laws, and take advantage of people.
The most scamming tow company ever. A Door Dasher was dropping off groceries in my complex with her trunk open. Tow truck driver tried to tow her car. He told her she should've been parked another way. How??? People cant drop groceries off without Auto Barn towinf your car. This company is the worst. They towed my car twice from my complex and I had my pass in my window. Today was completely unacceptable. People are trying to make a honest living and your bothering them trying to tow a delivery driver car just dumb. Our complex has cameras soits all on tape.
The Auto Barn, Inc. in Baltimore is a complete nightmare. These people are absolutely insane—they treat customers like walking dollar signs and nothing more. Their only goal is to drain your wallet as fast as they can, with zero honesty, zero respect, and zero accountability.
Every interaction feels like a trap. They don’t care about fixing problems, they care about creating new ones just so they can charge you more. Integrity? Nonexistent. Customer service? A joke. Fairness? Forget it.
It’s not just bad business—it’s predatory. They talk down to you, dismiss your concerns, and act like they’re doing you a favor while robbing you blind. I walked away feeling scammed, humiliated, and furious.
If you value your hard-earned money, your peace of mind, and your basic dignity—stay far, FAR away from The Auto Barn, Inc. They are the definition of everything wrong with shady auto shops.
They are always friendly, reliable, and have the best pricing when we need any part of our fleet towed. Heather is the best and is always checking in to make sure we receive excellent service.
My driver locked his keys in bus while doing a special event. We called The Auto Barn for the service they showed up in a timely manner. The client never knew it was an issue. Thanks Auto Barn.
Over the course of our collaboration, AutoBarn has consistently demonstrated a high level of professionalism and reliability. They always show up promptly at the scheduled time, which is crucial for maintaining our workflow and meeting deadlines. Their punctuality has significantly contributed to the smooth running of our processes.
Moreover, the quality of their work is outstanding. Each time they have serviced our vehicles or provided support, the results have exceeded our expectations. Their attention to detail and commitment to excellence ensure that we receive top-notch service every single time.
They are a little on the pricey side of the tow business but still not to bad they get the job done though, quick and professionally. The drivers that I have had interactions with were very friendly, got to us very fast and ready to lend a helping hand when I needed it. Thanks for all your help Auto Barn! Hopefully I won't be needing any more towing any time soon but if I did they would be the first call to make.
We have been using Auto Barn for some time now and they are fantastic. Always accommodating, provide great explanations and are friendly and helpful. We definitely recommend using them.
I have been using Auto Barn for several years. They are always helpful, professional amd fair. I have a commercial fleet of bucket trucks and we use them for all of our towing needs. Their drivers always respond quick anytime of day or night. They have the equipment for small cars or bigger commercial trucks. They are the only company I will deal with after having negative experiences with some of the other towing outfits around baltimore
Been In A Working Relationship With These Guys For At Least 7 Years, They Take Care Of All Our Towing & Rescue Needs, Very Reliable & Attentive To Our Changing Needs In The Commercial Trucking Business, Can't Ask For A Better Partner, Refer My Customers To Them On A Regular Basis
I have been dealing with Auto Barn for many years for towing, truck repairs and body shop services. Everyone there is very professional no matter what my needs have been. I would highly recommend all of their services.
We have been using Auto Barn for over 15 years, and they deliver exceptional service. We have recommended them to several of our colleagues for towing services.
Worst towing company ever, they are scammers. They are very disrespectful all of their staff are rude and have zero communication skills. Shut this towing down!
They changed the price several times and its all these fees that no one tells you when call. I was first told the towing fee was $267 on Monday when I called. Then, I was told on the phone the towing fee was $350 it's $560 due total by Friday (store fee and everything included) when I called on Wednesday. I get here now they say $660. There's admin fees that I was told about then when I got here some other fee was mentioned. The staff are mean and short with you. I called 2 times and got here and it's a whole different price. The one lady with the one bad eye said to me “nothing is 200 something coming threw the door” as if I work or been here before. She also got smart and said they can't calculate on the phone. If that's policy then why did someone from your office do it! I’m only go off the staff has been telling me on the phone. I will be reporting this to the Better Business Bureau! Henry was very nice tho he help put my new tags on and was very pleasant.
These people are crooks there vehicle storage prices
And repair prices are absurd. They’d rather keep your vehicle to sell so they hit us with prices we can’t afford. After talking to them on the phone tryna negotiate a legal price I realized I cannot be the only victim. Still don’t have my vehicle. I’m thinking class action lawsuit guys .260 per day x almost 4 weeks and counting is crazy I offered to pay 2500 everything I have to my name but they want the full amount smh
Update: finally got my truck out total was 22k they stole all the diesel out my tank if you breakdown never call auto barn they will rob you in 10 different ways
My car was taken from an accident, before my car was taken the driver told me I could get my items out of the car but let him take it off of the sidewalk. Once it was taken off of the sidewalk he drove away WITH MY CAR. Not a word about a price or getting anything out. I tried to come receive my things today and was denied unless I paid $780. SCAM ARTISTS !! I can’t fathom why the police would even call this company with these ratings. Not to mention he damaged my car even further removing it from the scene.
Attendant was absolutely disrespectful and mocking at one point. Vehicle was scratched and somehow the office worker claims to have known it was already scratched upon arrival. For the small price of $380 you can be spoken to like an idiot and have your property relocated and damaged.
I parked my semi truck at security square Baltimore Cinama parking lot . Came out of movie theater my and trailer towed. Changed 1700 hundred dollars. Damaged my truck suspension system. They are scums. Definitely sued
Parked at planet fitness to take a shower. I’m a truck driver. Went there without a trailer as I’m helping with the bridge removal. Was in planet fitness for 10 minutes. Came back out and the most disrespectful tow truck “driver” was hooked to my truck. Saying no commercial vehicles allowed. Although I was a patron. Predatory towing practices. Will catch up to them. Paid $400 cash to drop it. Will sue.
Had to leave one star in order to review, but they deserve a zero. Malpractice, extortion, thieves, the list could go on... Auto Barn wrongfully & illegally towed my car (not once, but twice) that visibly had a handicap placard & was parked in a designated handicap space. Not to mention that they also damaged my car in the process. I had to pay to release my car, "managers" Ronald & Karina were of no help after the fact. When confronted about the issue & a request for reimbursement was made, they pinned it on the "agreement" signed with the property (even though I had notified them that I already spoke with the property manager who wasn't in harmony with their statements.) When asked for said "agreement," they explained it couldn't be provided. A class-action lawsuit really ought to take place given the amount of negligent reviews. I'm beyond disbelief that such a company can even exist!
Long story short, I parked In a non parking spot not knowingly, car gets towed. Upon paying their fees ($350 Cash, car would of been more) without questions, I get to my car my fender is damaged. I was told to fill out incident report, the guest at the desk seemed nice stated someone will reach out to me by Monday. I asked if this damages happen often here and he stated “it happens, but it’s unforeseen”…
I was in the Hair Salon getting my hair washed and we heard the Fire Department. I ran or check on my car because they said it was an accident that happened near my parked car at a meter. I go outside and long a behold the Tow Truck had the black Car on his lift which he must have scooped and ran and he forgot to tie the car and according to the fire department and police it flew off the lift on to my car and the impact was so heavy it pushed my car in the back of another car. All cars were parked. The driver said “it happened again “ so they are currently still allowing him to drive with multiple incidents. I called Saturday to speak to a manager and Monday and both times they took my number and said that he would call me. I called again eight hours later and prompted me to fill out an Incident report. I questioned why if I am calling about one of his drivers. Very rude and unresponsive when you have professionals in the field that want to play throw the car on city. Streets. I am a single mother and they were not even concerned on how I was to get home of even to call to apologize about the mishap , which shows me they could give to cares.
Aggressive Towing Tactics.
Now, I do not usually do this whatsoever. I feel it is unnecessary to do these things but I’m hoping someone will see this and have a little bit of reformation in the company. I am a Delivery Driver for a local Pizza shop nearby. I was made to deliver near an apartment complex on Bolton Street. My customer unfortunately did not pick up or come down for his order so I sent him a voicemail telling him I have to leave soon. Being the nice person I am, and since the parking lot was clearly destitute I felt I would wait a few minutes to see if they would catch my message and I could deliver their pizza to them easily. Thankfully, very much so, I waited in my car. I waited for a total of five minutes. Now, I understand many of these apartment complexes have a strict towing policy, but again I stress, it was a total of five minutes of residing in a half empty parking lot. Within five minutes of being there, I decide it’s time to go and notice that one of YOUR towing trucks is completely blocking my path way from reversing. At first I thought “Ok, they are turning out of the parking lot, not really a big deal.” Nope! Not at all he gets out of his car and is about to approach mine to rig it up to his truck, until he notices that I’m literally.... sitting in the front seat of my car. To then he quickly gets back into his truck and goes about weaving through the parking lot to find any other offenders before leaving the parking lot. This completely aggressive towing tactic and completely unnecessary. If this is the way you think it’s appropriate to conduct business then where does that leave Delivery Drivers like me who if I hadn’t stayed in my car and had instead waiting near the apartment complex would have had their car tows? Am I and other delivery drivers suppose to park in the middle street? I don’t know, but I can certainly say I will be weary delivering pizzas where you have jurisdiction.
This is not a body shop but a bunch of thieves. When you 1st call they are very friendly and promising. I was quoted $550 for towing, it was a 40 mile drive. When the truck got to the shop on Thursday night I was told it would be fixed Friday morning as we had very important load. For the next few days they ignored my calls, and told me they are working on the estimate. I got the estimate late Tuesday. In the estimate they quoted $2900 for towing!!!! And repairs were quoted 4 times higher from other shops. I told them it was way too high, that I am a truck company owner and a repairs shop owner in business over 12 years, and that we do the same work for 3 times less. I told them I would get my own mechanics to come pick up the truck. I found a shop 100 miles away that fixed the truck for 4 times less. I have never experience such treatment!!! Stay away from them!
627 N Collington Ave, Baltimore, MDAuto tag agency
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