This rating is based on customer reviews, inventory size, pricing, and service quality
Across the latest reviews, Norwood Service Center in Old Baltimore, MD earns strong praise for professional, honest repairs, fast turnaround, and helpful towing, with many loyal customers over decades. Pricing is generally fair, though a few felt bills ran high; one appreciated flexible payment help. Strengths: knowledgeable staff, clear communication, clean shop. Common complaints: hard to reach by phone, one rude call, and a long tow wait; no waiting area. No clear data on inventory variety, yard organization, or parts-finding. Overall: 92/100.
I called for a tow truck. Whoever the man was who answered the phone was disrespectful, loud, rude and very, very disrespectful. Made ne hesitate about giving him my business. To top it all off had to wait 2 1/2 for a tow truck.
Beat prices and service in town. No matter what work your having done, a thorough inspection is done prior to your care being released to you. Wish I would have known about them years ago.
Very happy with service. Everyone was professional and polite. Work was completed immediately and I was kept informed of the issue and what service they were going to do. I also thought the cost was more than reasonable.
I have known the owner and his family since I was a toddler.
I moved away.
Lost touch somewhat
I have had my vehicle(s) worked on by at least three to four other mechanics over the years both in Maryland and Pennsylvania.
A few of them I felt were quite trust worthy and transparent.
However when I was recently faced with a situation I was unsure of and didn't feel comfortable with I called Norwood a trusted name for me and despite the distance I drove from Hanover Pennsylvania it was well worth it to me for the peace of mind I received.
I have been using Norwood and Denny for 30 years and while Denny can be old school no nonsense and impatient sometimes, I have trusted them with all of my vehicles including my Jeep Liberty diesel that takes a special hand. They are honest and do quality work, only what really needs doing, which is why I have always come back to them.
Fantastic personal service. They remember how to fix the old cars! New cars too, of course. I've been a customer here for decades. Call a day or two ahead for an appointment.
I think my bills are a little pricey at times but they do good work. Owner worked with me on paying the bill when I needed major work and couldn't afford it. I didn't care to much for other places I have been to in the past. Shop is very clean but no waiting area .
My family has been going to Norwood's for more than 20 years, even after we moved out of the area. It is hard to find a mechanic you can trust these days but Norwood's has always been honest.
A collective group of incompetents. Either this place is totally incompetent or they are crooks. My feeling it's a combination of both. No matter what it takes - find another place or get a second opinion.
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