I received some great customer service from both Arthur and Blake. They were very knowledgeable and informative about my vehicle repair needs. They made me feel comfortable and am happy to have found them online and did some research on them prior to bringing my vehicle in for an estimate. Thank you A-1.
This establishment have a top-notch customer care attitude, plus they are very receptive, warm and professional. I was able to secure an appointment within the hour and my Toyota Corolla was given a standard and professional pat. I'll use them again, any day!
I have used this mechanic several times and spent thousands with them to keep my 2011 Volvo C30 in good condition. But something has certainly changed that has resulted in my need to search for another option. DO NOT TAKE YOUR VEHICLE HERE. I dropped off my car at 2am after it overheated and dropped off the key with a typed letter instructing them to address the overheating problem and change the oil. I had conversations during the estimating process with Art who gave me the quote of over $2000 to get the requested repairs done. I asked if there was a way to save money with non-oem parts. he stated he would look into it to see if thats an option. Next I got a text to approve the work for the similar estimate so I thought that the non oem part thing did not work out. When I went to pick up the vehicle I confimed that they had used OEM but they said they did not. I asked about the total why was it not discounted and they said well it was, but the difference was under $100. I asked how could it be with a difference so small they could not have let me know so I could have opted for OEM, they just said we did what you asked, saved you money. I felt so enraged. When I got home and looked at the invoice I also noticed that the oil change was not charged, i called only to confirm they incompetently forgot. HOwever, they did not forget to add a list of over $4000 of additional work the car needed, never having a conversation with me regarding those services or how soon I would need them. I told them the least they could do for my travel back to their shop is give me an oil change free. They said the owner makes that decision. I have been calling to speak to the absent owner "paul" when Art finally told me he is not very involved and through a phone conversation he agreed to discount the oil change. He did not even bother to return any of my three calls. People DO NOT go here its not what it was.
My air conditioner was broken right before July 4 on an old Saab. They didn’t have the part but looked up my car, called around to see if anyone else did. Went out of their way when it couldn’t be financially worth it. Thank you
Went in today 6/24 for state inspection, I had an appointment and was serviced at the time of my appointment, no wait, the inspection took less than an hour, good pricing. Very friendly front staff, I definitely would return for other services
Good morning, I have been coming here for the past 8 years for inspections for Uber, and Lyft, Art told me I needed a new tire, so I got a brand new right front tire, now with the surprise I had to paid a reinspection fee $29.00, okay fine. Normally they go out to the car and inspect the tire, then I pass the inspection Mr. Art wanted the car in the bay to inspect the tire, I said why don’t you come out and look at the tire, no we got to bring it in, such an inconvenience and the service sucks, Mr. Art needs to have some sense of compassion, and at least accommodate things
We needed a repair done on the hub bearing of our Subaru Impreza and we needed it done quickly and on a Saturday. They made it happen. This is a great place to bring your car if you own a Subaru.
No clean place for customers to sit, so you’ll have to wait in a dirty broken car with pumped in hot air.. I communicated to them about my car shaking, and how I thought so needed a tire rotation. They were done pretty quick within my requested time frame. So, I got an inspection and a tire rotation. They communicated I didn’t really need a rotation, and it wasn’t the primary reason my car was shaking. But they did a tire rotation with ‘minor adjustments’ and charged me 121 dollars. Then told me that after they went ahead and did it, knowing they were ripping me off 🫠 I feel like I need to keep looking for a trustworthy auto repair person.
Great place! Very professional and helpful. Front desk was courteous and knowledgeable. Price is right, and they're reliable. I will continue to use their services and recommend them to others. Thank you & happy bday.
My first encounter with A1 auto was getting a water pump repair July/aug. They were way more affordable than the dealership and my vehicle was done the same day. They even caught another issue that I was able to get done the same day at little cost due to the repair work they were already doing.
I came to write this review because I discovered that my windshield wiper fluid hood connects(dk correct name) were both broken off. No I wasn’t certain when it happened nor what caused it but I knew the last time I had service was at A1 so I called them last week and I acknowledged that time has passed. Yet, they still told me I could bring it in. I brought it in today without any expectations and Scott took care of it, free of charge(WAS NOT EXPECTING THAT AT ALL, I WAS PREPARED TO PAY) he did it in the name of customer care and that was awesome of him. I will be gladly utilizing A1 auto, especially after finding out today that they use warranty companies such as fidelity and endurance.
Turned out that my AC stopped working the next day and I had to return so that they could actually find the source of the leak. Ended up taking longer than I expected so I had to keep paying for a new rental and I ended up shelling out an extra $520 for them to do the new work to finally fix it which was annoying because had i known how much it would cost altogether from the beginning then I probably would not have let them fix it to begin with. I kind of felt trapped. Also, their qoutes that Paul gave for several other services I needed were way higher than everyone else or what the avg is when you look online even with the AAA discount. I wont be back
Update: Air stopped working. Opened a claim to dispute the charges and they lied and said i didnt give them a chance to fix it or complain when i literally had to return and pay over $500 for them to try to figure it out and the ish still dont work. Will reopen dispute
I was there for my car inspection as I moved to MD from PA. I thought it would take longer, or I might need to drop my car there and pick it up the next day. But the service was very speedy; my car was done in about 45 minutes. The staff was very cooperative. I would say this auto shop is an excellent place to get your vehicle inspected.
These people really tried to get one over on me. They found I needed a fuel pump on my 2006 Equinox. They texted me with a price of $1,847. However, when I called to make sure they had the right amount, I was told over the phone that it was a little over $1,600. When I told the advisor how much I was told through text, he said they may have added on the diagnostic fee, so the total would be over $1,700, but not the $1,847. I informed him that I would not be having them fix the car, because I was quoted way less at two other shops. Needless to say, I went to Lucky Auto Repair in Lansdowne and they were able to fix my car for $922. I guess they figured since I was a woman, because mechanics do this at times, that I wouldn’t be smart enough to know something about car repair. Or it could be that they over charge. Always get two to three quotes before getting your car fixed. I would suggest going some place else, other than here.
I had to go to A1 twice for different vehicles. My SUV they fixed perfectly they fixed the axle and did a tune up. I had no issues with the repairs and my car drove better than before. The second time I used my warranty to try to fix the transmission but it was denied. I had trouble paying the balance and they worked with me to ensure I could pay and get my truck off the lot before incurring more fees. I will definitely take any car there for repairs in the future. The people are so very polite and are happy to assist and l they reassure you when your freaking out. Thanks A1 for trying to assist me I really feel like y'all did everything you could do to help and I forgot the mechanic name but he knows who he is thanks for the heads up about the advertisement.
Been coming to this business for several years now and the owner, Paul, Art and all of the staff are wonderful. The customer service is excellent. They display professional and ethical practices I expect from a company. Kudos to A1 Auto 3 Brothers. Keep doing what you do and GOD bless you.
I've been taking cars to Paul and his team since 2011. They have always done right by me and my family every time. They do quality, timely work, but more than that they are clearly out to provide the most trustworthy service they can.
For example, just a couple weeks ago we got a quick oil change at a national quick-service place nearby and they botched the job badly (they drained the transmission fluid instead of the oil and then overfilled the oil). The team at A1 3 Brothers diagnosed the problem, helped me deal with the insurance company, gave great advice to find the most appropriate solution to get us back on the road, and "babysat" our car for way too long while this ordeal was handled.
I trust this team implicitly for both the quality of their work and the advice they give--suffice it to say, as long as we are in Baltimore, this team will be our mechanics!
George, Paul, and Arthur was amazing! I was able to get a same day appointment for my inspection. I had to change one tire and replace my blades. I was able to go do the repairs and make it back in time to get reinspected! Thank you for the great service! Just made a lifetime customer!
My wife and I have been coming here for well over a decade. Their prices are always reasonable, they stand by their work, are AAA certified, and quite often the final bill is lower than the estimate. I trust Paul and his staff with my current vehicle just like I have with other cars in the past. Top notch team and service.
Ever since taking my car to A1 Three Brothers for my initial Maryland state inspection, they have been fair and honest in their pricing and their service. They are always friendly and willing to explain their service recommendations. They are fast and reliable and care about getting the job done right. I would recommend them to anyone looking for a mechanic in any capacity in the Baltimore area.
Don't know anything about cars. Arthur was exceedingly polite and helpful throughout the process, providing updates and friendly service. The team there has always given me excellent service and the process doesn't feel like I need to do research on the side to figure out if I am getting scammed (again, know nothing about cars). Good folks, reasonable prices.
I do not recommend this shop at all. Paul is very friendly and does do his best to be informative and thorough, I will admit that. I took my car here because my check engine light came on. They fixed the ignition wires and everything was fine at first but the check engine light continued to come on. I brought it back and explained what was happening and was told there was nothing to be done because they could not locate the issue. I took my car to a different shop and they immediately noticed the ignition wires were not plugged in properly and that was the issue. I appreciate trasnparency and honesty, especially as someone who is not well versed in cars, and I do not feel I got that here. I should not have had to take my car somewhere else to fix an issue with a repair done by this shop.
This is one of Uber's designated vehicle inspection facilities in my area. The first place I called, a national chain, was the closest to me. I was told they were booked for three weeks. A1 Auto however told me to come in when I want and as long as it is not raining they will take me. Apparently my state of MD does not allow vehicles to be inspected whenever it is raining. I showed up a few hours later and I was promptly attended to. Within 45 minutes I was out. Don't get me wrong the place was busy. The guy who did the inspection came out to introduce himself and gave me some good tips on keeping my car in top shape. Another guy, who seems to be a co-owner recommended a shop to me where I can get good quality body work done. While there in the waiting room two other customers were there who were made very comfortable being there. Overall very professional people. I recommend this business.
I would recommend these guys in a heart beat. Excellent service. They are trustworthy, friendly, fair, and very professional. They have a new loyal costumer. Prices are not cheap, but would gladly pay these guys what they ask because I know they're not robbing me.
I had an issue with my car that I assumed was a clutch problem. Took it to a transmission place to have it checked out and was told that my transmission needed to be rebuilt for 3k! I came to Auto A1 three brothers for a second opinion - they told me the transmission is perfectly fine and that it was indeed a clutch issue. Paul even suggested that repairs can wait as the issue might by work itself out!
Also had them do my Maryland inspection. Gave me a list of repairs, some of which I did myself, and they were very helpful and understanding about it.
Overall, great shop and great folks. Had an excellent experience. I would definitely recommend this place to anyone that needs work done on their car.
THESE GUYS ARE THE BEST YOU WILL EVER FIND!!! I HIGHLY RECOMMEND THEM TO EVERYONE! The engine on my Mazda 3 quit on me one evening on the way home from work. As a woman, I was not sure where I could take it to be fixed that I could trust. When AAA referred me to A1 Auto Three Brothers Car repair shop I found that they were friendly, informative, honest, and the prices were very fair. They worked with me to educate me about the problem and gave me options that were affordable. In the end, my car was returned to me running like new. The men who work in the shop were professional and I loved the fact that they were technically savvy as well. I got emails with updates, photos of the new engine and the serial number and full documentation. I left the shop knowing exactly what I needed to do to take better care of my car. They earned my trust and I would recommend them to all of my family and friends and anyone who needs an excellent mechanic or has questions about a car problem! Thank you guys!!
627 N Collington Ave, Baltimore, MDAuto tag agency
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