This rating is based on customer reviews, inventory size, pricing, and service quality
AAA Broadway Auto Parts in Phoenix, AZ scores 88/100 with largely positive reviews. Shoppers cite professional, knowledgeable staff (Tony/Mark), a strong Jeep/Tacoma inventory, fair-to-good pricing (sometimes higher, often a deal), and a full-service pull/load/ship approach with occasional install help. Many report quick turnaround, held parts, and easy finds in a well‑stocked yard. Complaints cluster around inconsistent phone quotes or availability, occasional rudeness, and a few wasted trips. Overall, value, selection, and customer service outweigh the misses.
What clients say about AAA Broadway Auto Parts in Phoenix (AZ)
The initial experience was more than perfect! Speaking to Tony setting up the pre-sale of a transmission, letting him know that I was coming in from out of town to pick it up, working out the final details such as what the core fee would be and even got the OK, if I was bringing a different core (not the same as I’m picking up). I get here and Tony was off for the day, I was welcomed by his “brother” who started complaining about the core and now wanting to charge a different amount for the core and then even arguing with Tony as to why he had told me a certain price. Needless to say I can go on and on about the level of disrespect this individual displayed on behalf of Tony and AAA Auto Parts.. but do yourself a favor and deal with Tony and if he’s not there wait or return when he is! For that person to even get in an argument with his “brother” (Tony) and lose a sale is laughable at best! If Tony is able to read this and wants to make it right please reply. Thank you.
I’ve been here twice and both times have been great experiences. Owners are good honest guys and I’ve always left with quality parts. Prices are fair market value on most stuff but I’ll pay a little more to keep places like this around.
Called ahead to get an inexpensive used jeep seat and was quoted $150. When I informed the owner of this he called me a liar and told me to get out before he got pissed off.
I drove from Las Vegas just to get parts from these guys. They had what I was looking for to match lay limited edition Jeep and offered them at a fair price. They helped me with the removal and install and were more than accommodating. I can not say enough nice things about them. They stayed in contact with me and even followed up after the sale to see if everything was satisfactory. If you need anything for your TJ Wrangler, this is the place to go!
Just wanna say how awesome these guys were. I called on a part and they held it for my while I was on my way. Not many people will do that nowadays. They were completely amazing to work with. And very knowledgeable. Would highly recommend giving them a call
They answer the phone and talk a good talk, but it doesn't help anyone when the owner uses the crucial parts needed by potential customers. Poorly done, bad ownership, bad management. Why be in biz if you're in competition with your customers?
Great experience with Tony and Mark. Found parts I needed for my project Wrangler, then upgraded buying one of their Wranglers. Now I’m part of the AAA family where they’ve helped me make a stock Jeep into an off-road beast! Thanks to the team at AAA!
This place is awsome we picked up a hard top and a set of full doors their guys had us set up and out the door in 45 min
I highly recommend any one that's looking for jeep parts to check them out
I live in Tucson, Az. Before driving 300 miles round trip to Phoenix, I called in advance looking for a complete gas tank assembly. Both Mark & Tony told me they had several tanks available. When I arrived, there was no gas tank to be found. Then Tony sends me down the road to another vendor he claims he spoke to and that the vendor has the tank I'm looking for. I drove down the road and spoke to the vendor Tony told me to ask for. The vendor claimed that Tony is a liar and that he never spoke to him and he didn't have the tank I was looking for. He also stated that Tony sends people to him all the time with these types of false claims. After spending $70.00 in gas to make this trip, I came home with nothing and upset that these incompetent liars caused me to make a needless expense.
I have been looking for a set of full doors for my 03 Jeep Wrangler and found a great set at AAA Broadway Auto Parts. Tony and the rest of the folks helped me to confirm the were right part for my Jeep. After inspecting the doors Tony said they would remove my current doors and install the new one. So nice to have sure a good customer service experience.
Tony is great to work with, and very knowledgeable! I've purchased a couple of items from this location, and call in to check updates on parts as needed. Always had a great experience here and will keep coming back.
Drove from New Mexico to purchase a Tacoma frame and was not disappointed. The Owner (Mark) went out of his way to make sure that I had everything I needed to get me safely on my way home. Tony was an excellent salesman, I've seen reviews that have stated that he is rude but quite the contrary He's a great guy!! I think that he is so busy he doesn't have a lot of time to chit chat.
All in all This is an excellent place and the parts although used are high quality. worth the 7 hr drive.
Great set of friendly people here. We came in for a Toyota tacoma A-Arm and the guy had it for us in like 3, Minutes. Super fast great prices too Thanks everyone.
These guys are amazing. Bought some axles and a transfer case 2 months ago and they had no problem storing it till I could get back in town. Super helpful getting me loaded up when I arrived. I'll be calling AAA before any other yard without a doubt. Thx fellas!
Great place, great people. Full service, pulled parts & loaded them. Bought a hardtop for my Jeep & would of installed on site if I'd wanted them too. A+
As a customer service oriented business owner, I share with you that Mark & his team are simply great guys to do business with. I purchased an engine & transmission from Mark at a very fair price, he went out of his way to make sure I was happy with my purchase, and was VERY knowledgeable about what he sold me. I will not hesitate to send my friends & anyone his way if they are looking for a real quality business to buy parts from. Thanks Mark & Team!!
Really great customer service. I had been looking for fenders and other parts for my jeep wrangler but had no luck until someone told me of this place.
Prices for some things were a bit higher than i expected but considering how hard it was for me to find the parts it's understandable and it wasn't extremely over priced.
Staff was friendly and helpful.
Overall a great experience.
I have been looking for a center console for a late first gen Tacoma for over a year now. I stopped in unannounced like I do all across the west and asked. He said yes they have some, immediately took me to the back to see if it was what I wanted. and on the way back I see the biggest collection of Tacomas I have ever seen! very impressive. The part was just as he described and they immediately pulled it while I watched. They gave me a good price and and I left like kid from a candy store.
I will be back, its getting so hard to find first gen tacoma parts and this is a great source, helpful people with reasonable prices.
Thank you!
Thank you Mark Forti and your Family for helping me with my transmission. I wanted to wait 6 mos before writing this review Just as you and Tony said my transmission that you sold me 400 cheaper than everyone else is getting me to work on time and to church your the best. I would never shop anywhere else!!!
I purchased a 6.0 chevy engine in September.
The motor is awesome, installation went smoothly due to the care they take when removing the motor from donor vehicle.
Literally, plug and go...thanks , I would definitely recommend you guys. .mark perry
This is my new go-to junkyard. The owner and his brother are awesome. Went way above and beyond and beat everyone else's prices by far! Don't hesitate to call them. If they don't have it they will tell you who does.
The ONLY place for quality Ford parts and Powerstroke parts in the valley. Great customer service, respectful and knowledgeable staff. Great friends of mine that I can trust for reliable used auto parts. Thanks Mark and Tony and your team for all your help.
The yard has a good selection of wrecked cars to choose parts from and the yard employees are more than happy to get you the parts you need. Was a little disappointed at the prices though; a junkyard shouldn't charge the same price to buy a new part online.
Thanks to Tony, he hooked me up with the right transmission for my truck which apparently was difficult for pep boys in Las Vegas. Also, thanks to Oscar for taking time AFTER working all day Saturday to meet me between Vegas and Phoenix to deliver the transmission. In my opinion, their knowledge and service is second to none.
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