This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, American Truck Salvage in Phoenix, AZ scores 85/100: overall positive with many praising helpful, professional staff, fair/negotiable pricing, and a broad heavy‑truck inventory that makes hard‑to‑find parts easier to locate in clean, well‑kept facilities. Strengths include selection, value, and occasional hassle‑free exchanges. Common complaints note inconsistent customer service (rude attitudes), long phone holds, refusal to part certain cabovers, and limited warranty on used parts. Experiences vary but trend favorable.
What clients say about American Truck Salvage in Phoenix (AZ)
Very bad customer service. They used to be good people but their attitude changed lately not to mention I been their customer since 2016. I went there to buy used part couple weeks ago when I found the used parts I told they guy sitting on the corner with beard I was missing brakets ask him to give me discount and he said “go to the dealer “ with bad attitude. And I said I’m your customer he said he have plenty of customers.
At American truck, the customer is king!!
I’m shopping for a used medium duty truck.
Rob helped me with details of two in stock.
I had what seem like 1 million questions, he’s patient, knowledgeable and forthright. I appreciate outstanding customer service.
I’ve followed this company for years on Truck Paper. Finally was in Phoenix and had a chance to stop by. Incredible selection, fair pricing and Mario was a true professional. Highly recommended for heavy truck parts.
Amazing. Went in looking for something very specific and found exactly what I needed. These guys are the go to for big truck needs. If you need it pulled off, if its something they can do they will do it. Fantastic service all around.
I have an older model Peterbilt, and this place has never let me down when I've needed used/salvaged parts. Prices are always fair. No bad reviews here. They've always come through in the clutch.
Awesome place for quality parts and great service and good prices, I got to meet the owner and he was very nice and friendly and I deal with Mario the parts salesman for buying the items I need. Thanks for being helpful and competitive prices for us small business owners from NUWORLD TRANSCO LLC in Tucson AZ
I have an horrible experience on this company, I bought a used tires(6 total) I brought the tires to my tire guy when he inspect the tires none of them were good. I called this place to let them know the situation told me they don’t have a warranty on any used parts be aware don’t give away your money for free so I lost my money
11/7/22 I would like to make an update on my review this morning. I spoke with Tony over the phone. He agreed to give me credit for my tires, if he honor the exchange like he said, over the phone, I will make an update on my review.
American truck salvage is a great place for Peterbilt parts, I purchased two axle housings from them, I made a mistake and got the wrong ones, they were happy to exchange them for the ones I needed, also they help me with a set of gears for that housing, now my truck is back on the road and running great, Tony and his staff are very knowledgeable people and great to work with. I HIGHLY RECOMMEND AMERICAN TRUCK SALVAGE AND THEIR STAFF!!
I worked with Jesse. The young man was great. My truck tire tore the right side of my hood off and I called AMS spoke with Jesse he had a hood for me and was off in 30mins. He also, referred me to a shop that installed the hood for me with no questions asked. If your from out of town like me, I’m from GA, I would advise you to use this company!!!
Sweet rust free 16 year old fuel tank for my KW T300 restoration. Only had a small dent on the bottom under the strap from the factory overtightening. Priced right. couldn't be happier.
Extremely racist, sexist and rude front counter people. They think because you are white that you don't understand Spanish. They also wouldn't let my wife pay because she was a woman. In their own words. The outside people and the original desk guy who helped me were great though. Wish I could remember front desk guys name.
If you are looking for honest good people to deal with this is the place. Very professional and easy to work with. Hope you will find the same experience that we did and I believe that you will.
Honestly one of the best shops with service and prices! Went there today for the first time and definitely keeping my business loyal with them. Went in for a simple purchase. The guys answered all my questions and even showed me around making sure I got everything on my list and comes to find out the owner is the one at the check out box and turns out it was my lucky day and my list was on the house!!!! I could not believe it!! Great service good business enough said! Y para la raza mexicana y trokeros son ATM Caiganle!!!!!! Saludos compa hector!
When looking for a part they go out of the way to help you. Best prices on parts and me stuff they have in stock. I grabbed right weight load scale off the shelf because the internet can't best these guys!!!
I recently purchased a ISB Cummings engine for my Motor Home and Omar took extremely good care of me. Everything he told me about the engine was correct and to the detail. The day I picked it up at there Facility in Phoenix Omar and all the staff was very professional and pleasant to work with. They bagged the engine for me to protect it from the weather for my ride back home to NM. Then after I got home and started to install it in my Motor home we seen that we need two or three brackets off of my old motor that I left with them for my core. I then called Omar and told him what I needed and he took them off after he made sure they were the correct ones I needed and shipped them to me in a very quick manner. I now have the engine installed and it runs and sounds great.
Thanks again to Omar and the crew at American Truck Salvage for your great service. I will be back again I'm sure.
Tom Linden
Desert Mountain Corp.
Farmington NM.
Good place. Very friendly counter. 4.28.18 guys were an hour 1/2 away from closing when I showed up. Needed many parts. Every single guy got on board and rounded up parts.it was past their closing time and we were still searching throughout their very extensive inventory. Well past closing they were setting up pressure testing for radiator. We found 3k worth of parts for under $700 with a warranty.
New and used heavy duty truck parts. This place is a hit and miss.....they either have it they dont..but they will try to find it for you. The counter folks are very knowledgeable. Lots of parts which search through....reasonable prices. Use this place more than once a month.
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