This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Westoz Phoenix in Phoenix, AZ skews positive: friendly, professional staff, quick help, and good prices on big‑rig parts. Many note a managed yard, decent inventory, and success finding parts, though a few couldn’t locate items. Customer service is often praised, yet two detailed complaints report problematic truck purchases and weak post‑sale response, signaling risk on vehicle sales versus parts. Wait times seem short. Overall: 87/100. Sample is limited, but the trend favors parts value and service, with caution on trucks.
They’r truck is located far from the main market I purchased truck here. For over year now, it is one issue or the others such as DEF issue, check engine light, Oil leak,AC issues, heater, and many faulty codes displayed on dashboard in less 3 months. From one workshop to another. They are selling junk truck. I had a terrible experience for the truck l purchased via this dealership. trust me in less than 6months, the truck you purchase from this dealership will drain your bank account because they sell problematic truck. They only interest in you money After signing paper, they don't care about you and you're on your own. Purchasing truck from this dealership, it likes you are using your money or credit to buy problems, issues, headache to your life.I am writing this review because I purchased here, and I am going through issues with the truck right now. I have the facts and figures to substantiate my claims if anybody cares to know. If it's possible to give ZERO, I will give ZERO rating to this dealership. Run away from this junk . A word is enough for the wise.The more extensive the damage, the lower the price, but also the more work required to repair…..Big sharks
Went there to find a part for my truck. Staff was very friendly and helpful,not pushy. I took my time and ended up finding what I needed at a very good price. Thanks guys'
DO NOT BUY FROM THIS DEALERSHIP! Westoz has the absolute worst customer service I’ve ever experienced. Not only did they sell my company a truck with multiple problems, they give no regards to customer well-being. Ivan refuses to return my calls in regards to the truck’s malfunctions and missing parts, and John in customer service is one of the rudest salesman I’ve ever dealt with. He could care less about the issues at hand and only worries about getting you off the phone in a timely manner. We were planning on buying more trucks from this dealership but after the absurd complications with the trucks itself and the people whom own/handle business for this company, we will be 100% going elsewhere. So unprofessional I would definitely not recommend them.
John is great. Excellent customer service and easy to work with negotiating on cost etc. I've been here three times and left satisfied on each visit. Parts are good and the yard and inventory is managed well. You can tell they care about their reputatIon.
Well been doing business with this People for years. Love there Customers Service...If you need a truck A part a bolt they have it...I love them...they are Awesome...
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