This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, AE Recovery and Towing in Phoenix, AZ skews positive: many highlight fast, professional service, careful drivers, and fair, upfront pricing. Strengths include helpful dispatch, skilled recoveries (including complex moves), and good value. Common complaints cite inconsistent wait times and customer service (missed ETAs, rudeness), price confusion when calls are forwarded, and a few reports of questionable private-property tows or handling. Little info on parts, yard organization, or inventory; one size mismatch noted. Overall: 83/100.
What clients say about AE Recovery and Towing in Phoenix (AZ)
Scheduled a tow because of the advertised $50 hitch, free 5 miles. When I finally got dropped, a $125 bill was sent to me. After asking why the higher price, it's because AE is closed during the summer and forwards their calls to another company. Wish it was made more apparent that after calling the number listed on the site, I would be redirected to another company still under their umbrella, and not honor the price listed on the website. The tow driver was amazing, and the polite dispatcher helped out and knocked the price down to $95, but still frustrating.
AE 5 stars called the night b4 to get a quote and they were able to move my 5th wheel the next morning.Carlos was awesome he arrived on time what a great driver very respectful and professional. Way to go AE I would recommend to everybody for anything you need moved hauled towed. AE all the way! Good job!
I was tricked into co-signing a car loan. Long story shortened: I could either buy the scam artist a car or repo the car. Joe and his crew worked with me across state lines to repo the car. Then, they went way above and beyond to make sure the car would make the 1,000 mile trip back home. The car was ready when promised. I really can't say enough about how grateful I am to recover the vehicle.
Was told a certain time. Time was never met. Brought the wrong car to my house. So the time they missed to retrieve my car made it possible for the D.P.S to tow my vehicle away.
This place is very unprofessional had car towed from hotel which wasn't clearly marked handicap, so pretty much stole the car, then when you call them they absolutely start hating on you as soon as they have laws thrown at them cause they cant push you around... worst customer service and they try to force you into illegally paying them to get it out of their yard!!!
They only got one star because there isnt the option to leave a 0 star review. Very very poor customer service. Would not recommend to anyone looking to get their vehicle towed, completely unprofessional and unimpressed with their service.
I was involved in a rear end collision and they towed my car here. The people there were very nice, and kind enough to let me get my things out of it before it was towed to the repair shop for assessment.
I am writing to you regarding my White 2001 Dodge Durango number . On sat September 1, 2018 at approximately 4:00 PM in Glendale , A & E Recovery and Towing was video recorded taking my truck off this property without the owners approval. I have emails to verify and confirm that nobody else had permission to have my vehicle removed from the above location. As I stated I have a recording of one of your trucks and driver backing up to my truck attempting to lift it and get it out of where it was parked and the driver dropping my truck on a cement stopper. Not only did my truck get dropped once but 2 times. I know there was nothing wrong with my truck when it was illegally towed. I do understand that it has been some months since this happened, however I lost my job because of this, and then I got really sick. If someone could please respond to me and let me know the status of my Durango, I would be forever grateful. Also if someone could please explain to me why the Durango was towed all the way to Tempe and not just to your yard on Glendale Ave. To be fair I was told I could go pick up my Durango (which I went to get it) When I got there not only was my Durango parked so far in the back ( 6 cars would of had to have been moved) but it had 3 flat tires the windshield was busted and the battery was dead all of which were not like that when they took my Durango.
I had moved the abandoned vehicle into the garage to keep the HOA happy, the driver called and I didn't have a chance to move it back out before he arrived. He backed the truck right up to the garage, hooked up to the very crooked vehicle and pulled it out with about 1 inch of clearance (tall vehicle). Thanks for the service!
I can't say enough good things about AE!!! They were right there when I needed help with fast and friendly service. . . even at 11:00 pm! I will definitely be recommending them to anyone/everyone who needs their services!!!!! Thank you AE - and especially Anthony - for turning a frustrating situation into a positive experience!
Anthony was great and made a poor situation much better. He was on time and extremely helpful. He was able to actually help me beyond towing my car by performing a difficult tire change. It was above and beyond what he had to do and I really appreciated it. I would gladly recommend Anthony to anyone in need of a towing or recovery service.
Ae towing i called these guys at 5 30am and got picked up at 6 from halfway across town... Quick response and got the lowest price ive paid for towing!! Great 24 hour company
Excellent service called for a lockout was told a half an hour an hour later the owner of the company actually came out and on what the car for free no charge I would refer the service today at any body family and friends Row excellent service
A tire of mine had blown today and after searching for a towing company, I came across AE Recovery and Towing. The original times that I was quoted (30-40ish minutes), no one arrived so I called them back to get a status update. Apparently, another driver had to be sent out due to some issues, BUT from my perspective, I obviously know that things can happen at random so I feel that I cannot hold them to any issues that they may have ran into themselves, because THINGS HAPPEN - so it's understandable. Especially based on their previous reviews, I expected that they will handle the situation and despite the hickup, the driver that arrived found me was able to get me hooked up (literally - to the tow truck) and to my destination within a timely manner. Anyway, definitely one of the more economical deal that I found, so I feel that it was ideal. Would I use them again? Hopefully I don't have to get towed again, but I would. Thank you for you assistance and service! :)
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