This rating is based on customer reviews, inventory size, pricing, and service quality
In Phoenix, AZ, Brother's used Auto Parts earns largely positive feedback for low prices, helpful staff (Irvin/Ronnie), and a broad inventory; several note parts ready as promised, quick sourcing, and smooth warranty swaps. But reviews are uneven: repeated complaints cite wrong engines/transmissions, store-credit-only warranty, shifting pickup dates, long waits, and hard-to-reach management—signs of risk of delays and mismatched parts. Organization and communication feel inconsistent. Overall: generally favorable yet volatile, useful for deals if you verify details. Score: 80/100.
What clients say about Brother's used Auto Parts in Phoenix (AZ)
Sold me wrong motor and owner is hard to get in contact with
Won’t answer phone
Just a heads up getting a lawyer and court ready for being sold faulty wrong motor
The owner is a awesome down to earth human being, knows his parts his cars and is a smart man, I recommend you check here 1 to see if he can help you just be patient because he has calls 24/7 but I guarantee you will leave happy!!! Thank you habibi
Thanks be to Almighty God 1st and foremost!
This place is well stocked,and the men here are welcoming,helpful,they go the extra mile far beyond I know for auto parts employees to do for a person.He talked with me personally and referred me to a place nearby but I told him about the price,he stepped up and went behind what I was expecting and didn't ask but offered and not only did I buy the part,he got somebody to install the part. I highly recommend this place.yepp yepp.Irvin and Sam⭐ kindhearted and welcoming gentlemen.Thanks
I went here to pick up a fuel pump for my car. Irvin was very helpful and kind. They had my part ready and extended their services if I ever needed anything else. I would recommended them. My fuel pump was in good condition and worked great on my car. Thank you guys
Bought a transmission from this place , ended up going bad within the warranty period, they found me one within the said time. Didnt give me any hassle or run around. I needed a door for the same car they ended up not charging me for it! The customer service was great!
Great customer service. Super helpful locating my parts. If they didnt have the part, they called around and found it. Gathered everything i needed in 2 days. Highly recommend
I Own a repair shop here in Phoenix, and this is the only junkyard I source any used parts from, best prices and quality on all parts I get. They have a good warranty on all parts as well and I’ve never even had to use it, my customers are happy! I’ll continue to recommend this place, if you need a solid guy to talk to here just look for Irvin , he’ll get you taken care of
So I bought a transmission they said was the one I needed looked very similar to the one I was supposed to buy turned out it was something completely different they refused to give money back only partial credit but I don’t need it. Overall there service is good I would recommend but my experience was not now I have to dispute with bank to get money back
Guys sold me a wrong engine that wasn’t the one posted for sale online and didn’t want to stand by his mistake now I have a engine that I have no use for . Owner is extremely hard to work with. STAY AWAY FROM THIS BUISNESS
Terrible experience. Bought a part from there that was faulty. I was told there was warranty, only to find out the warranty is only for “store credit” or part exchange. They didn’t even have the correct part to exchange and gave me 3 other parts that weren’t compatible. Spent 3 days trying to get this resolved with them. The guy Irvin that works at the front desk literally eats food while talking to customers, talk to his girlfriend on the phone the entire time. He was even drinking while working. I would never go here again.
Worst junk yard I have ever dealt with. They gave me the wrong motor and engine harness and then they made me go to another junkyard to buy a different one for 200$ and it still wasn’t the correct one. So after dealing with this and going back and forth with them I found the right one for 300$ and they didn’t want to pay for it, so I had to pay them out of pocket. This doesn’t include the 2500$ I gave them as a package deal, which I am still missing the radiator and transmission lines that were supposed to be included. This has been a horrible experience and I would suggest going somewhere else.
We ordered multiple parts. Unfortunately, they could not produce everything we paid for. What was frustrating was they promised one day, then another day, then another day. Things happen, but things continue to drag on. If you can’t get it, say so. Extremely frustrating
Top notch customer service. My 2012 Ford Fusion needed an a/c compressor. Ronnie pretty much treats you like a "brother." Only too happy to do his best to get you what you need asap. (And they're open Saturdays !!) It's a busy place but I felt like an honored guest. Many Thanks !!! Highly recommended....(And a shout out to Francisco !!!)
I've got my 2013 Chevy transmission very good price and good warranty my brother send me here he's been coming to brothers auto parts for long time they always have every thing + good warranty and best price in town good customer service
Big scammer be careful with this guy.sold me a broken engine worse than the engine I had and will not give me my money back don't trust them. They told me that they wouldn't give me my money back but can fix it but I need a 5.4 I just wanted my money back unless that happens I'm good I tried to give you the engine back.. you offered others their money back but definitely denied me. DO NOT TRUST THIS GUY BAD COMPANY BAD SERVICE AND BAD INVENTORY SHOP AT YOUR OWN RISK!!
After searching a long time for a for panel for 2001 Silverado I got transferred to Brothers Auto parts. He absolutely had what I needed and he knew right away. We went right down there and after about 15 minutes we had it and were on our way. Friendly, knowledgeable and great guy. If you need it they'll have it.
This was a great place to find used car parts at a fair price ! I bought front brake calipers. They showed me them and set a reasonable price . Definitely recommend this place !
I went to Brothers Auto parts for a new door for my 2002 Nissan and ended up with an entire like new car. Manager Ronnie makes pursuing excellence his full time job. Most things don't work out as expected, but at Brothers Auto Part you never have to worry about what to expect. Ronnie makes sure that you are more than satisfied. Words cannot begin to describe how grateful I am to Ronnie at Brothers Auto Parts. At the age of 83 scammers make it an opportunity to take advantage. Ronnie saw it as an opportunity to give a helping hand in a time of need.
Do not trust this company. I've been trying to get an engine for 4 months from them paid in full. They sent us a broken engine we returned it and I've been waiting 3 months for a replacement. Do not do business with this company, they will lie to you and eventually steal from you. Here's a picture of the broken engine they sent me.
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