This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, OT Cash For Junk Cars Phoenix in Phoenix, AZ earns 72/100. Many customers highlight quick pickups, friendly staff, and fair cash offers; a few even note helpful repair support. However, recurring complaints include low-ball quotes, price changes at pickup, and rude phone/tow interactions, plus an occasional delay. Some mention parts availability, but details on inventory variety, yard organization, and ease of finding items are limited. Overall, pricing and service can be good, but consistency varies—compare quotes and confirm totals before tow.
Let me tell you all something, the best mechanic works here. Wow, my story is a long one. So I'm going to keep this short. One mechanic had my truck for a month did nothing but charge me for a diagnostic, and worked for a dealer shop at that and said he order a part off Amazon to only cancel then say he'll have to charge me more than 600 to get the part local, it all didn't make sense. I would call him he would never answer me. My gut feeling was telling me to get your truck back. Here comes now how I ended up here. OT cash for junk has a mechanic name Rey, the most humble man ever. He literally got my truck running brand new literally in one week. He fixed so much on my truck for 1,200, including labor. Now he really did a lot as I said I'm trying to keep this short, please trust me. This man is amazing!!!
So very rude!!! I only called to get a quote, when he asks me what year my vehicle is I said 2021 and he States nobody buys vehicles like. I try to intervene and he wouldn't even let me say two words before repeating what he just said continue to interrupt me wouldn't let me talk and so I hung up. I do not recommend this company to anyone.
If I could give a 0 star rating I would. Tow truck driver is VERY rude & unprofessional. Definitely wouldn’t waste my time with this company again. I was told he would be here between 4:00 and 4:30. Finally at 4:50 when I called again they said it would be another 10 minutes. When I arrived to meet him, he continued to say I probably had a lien on my car, which I did not & continued to talk very rudely about the vehicle. I called to scrap the vehicle for a reason it obviously wasn’t the best car or I wouldn’t have called a scrap yard & accepted a pathetic low offer for the car. After it was all said and done I got less than half of the amount in which I was quoted. Don’t waste your business here.
(WARNING)SCAMERS Told me on the 350.00 was ok,then tow truck driver gets there and says200.00, I said 300.00,he says by lets go i said. 250.00 he says ok.tow driver is a a scamer
This people will pay close to nothing for your car.keep searching you will find some one that will give you another more they offered me $125 and I got $300 in another place. This people are really low on price .
Best place to do business with I recommend them 100%. Great money for your old cars. Very helpful, nice and respectful people. Recommend them to everyone.
Worst place to ever do business with, very unprofessional, always try low balling you when they know they will get so much more then what they want to offer , never go to them . KEEP SEARCHING you'll get what you want from someone that really wants the business and not just the vehicle !
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