UPDATE THEY RESPOND, reference the bottom. STILL NO ACCOUNTABILITY ON THE PARTS THEY SOLD. The only thing they can manage to say is, there’s a 30 day period. IM NOT ASKING FOR MONEY BACK, I was asking if they actually check their parts and all of their responses seem to say other wise! They are more worried about trying to sweep situations under a rug and blame the consumer. Sadly they can’t even understand simple English as to what I was asking. As you can see they scumbag their customers and don’t care. A few short dollars are more important than returning customers.
STAY AWAY BAD CUSTOMER SERVICE. RUDE AND CONDESCENDING, as well as not being able to answer questions at hand, if you have an issue.
Purchased a control arm off them oct 8, 2024. Granted my fault for installing so late on march 16, 2025, but up on installation the control arm they sent was even worse off than my bent one. I contacted their customer support. I never even asked for my money back. I asked if they had a parts guarantee. I was told to return the part to receive a refund. That’s not even what I was asking the company. If that’s the case and they can’t even answer a question at hand, that should completely show their goal towards us as the consumer. How does one “specialize in exotic parts” but have more negative reviews such as mine stating they don’t even check them, or just give a total shit less to do so. Then of all things, their representative whoever they think they are, likes to be condescending. You’re sitting behind a computer selling used parts that aren’t even in good quality. I had made the mistake in a pinch and paid the upmost price for lackadaisical customer service and rudeness by someone who should’ve been there to offer some type of remed.
Never knew about this place until I was able to find some new OEM CF parts on their eBay listings for my car. Fred worked with me over the weekend on some great deals. I loved that he’s flexible and understanding. I ended up taking 3 pieces off of him that was just sitting around in his warehouse and I got what I was looking for at a superb pricing. Keep up the great work Fred and AZ Cycle is A+++ in my book.
UPDATE: two out of 3 piece I bought were the wrong parts so they didn’t fit my car. But that was NOT AZ Cycle Parts’ fault. I simply ordered the wrong parts. The issue I have is when it came to return the items for refund, these guys are non-response on eBay. I even called them multiple times and spoke to someone to make sure that they receive my return and please refund ASAP. Took them forever to process refunds so eBay had to step in and refund me. Glad eBay has their “Satisfaction Guarantee”. Sorry guys, lost 2 stars for being non-responsive. Great at selling but poor at after sale customer service and communication.
So, This company leaves me no choice other than to write a negative review. My return was received 3-days ago and no offer to return my cost of shipping a damaged engine back to there company. I did not even ask for them to pay my mechanic bill of $500.00 to prep the motor for install. Im out $900.00 dealing with this company. They will blame the transaction on ebay or you not choosing the correct return button. I was lucky, my bank called me and asked if I wanted to revoke the transaction.
My personal experience was good. I bought a part at a good price, unfortunately I had to return it. They tried to help me out by offering a newer model replacement, but unfortunately, it was not compatible.
I am local to Phoenix and went to check out some items they had posted on eBay. The first item I looked at was trashed, broken pieces and plenty of damage not shown on the eBay listing, very misrepresenting (Get ready to deal with the return if you order online). They brought another of the same item out in better condition, but were unwillingly to come down at all from the eBay price, despite them saving 10-20% on eBay fees by selling direct to me. I went down the road to a couple junkyards and pulled the same part in better condition for 1/3 of the ridiculous asking prices these guys had. I would not do business here.
Great place to purchase quality use UTV parts. Highly recommend this place. 😊 They have a eBay story where you can purchase anything and everything Cycle Parts. Walking are welcome. The owners are so kind and always willing to work with anyone.
Terrible service, They will block you and LIE. They sold us faulty unit t56 corvette transmission ($2,000 purchase) plus labor to install this item. They are not willing to help in any way. I would not recommend buying from this place. They claim they are willing to accept the return but they will block you and write a response on feedback. Stating they did nothing wrong and asked to return. They are lying trying to save their self. 0 STARS.
Buyers bewares
Was kinda stuck between a rock and a hard place on this one. Personal car, the bearings went out in the diff, and parts are not available yet. Figured I'd buy a used diff off a newer model with lower miles. I couldn't pick it up myself so I sent one of my apprentices to get it. On the pictures it showed no damage. Upon receiving it, the flange was bent, axle insert was missing. It was either dropped or it was wrecked from the rear end. None of this was noted on the ebay listing. None of it was told to me, I would've denied it. I wasn't there my guy bought it.
Being a mechanic I made it work, not wanting to lose 25% of the money I spent on the part. However if I had to buy anything for one of my customer's car I'd think twice and be very cautious from purchasing here.
They did not try to help me resolve this issue. they block me on eBay. So they're claiming on this response they tried to help. which is NOT true. THEY ARE LYING. they are not trying help me. please check out rest of their negative reviews. they don't like to accept returns/ cancel orders or they charge you 25% fee. they are known for this. I was sold a faulty transmissions which I was told it was good before buying. I will be contacting BBB and reporting.
Negative buying experience. I was sold a broken transmission t56 07 corvette z06 transmission.The internal outshaft is damage and has loud rattle noise in 4 gears total. I had messaged the seller before purchasing and the seller advise me the unit was in good working condition and was inspected ect. Which made me purchased due to that fact. But I was sold a faulty internal unit I contacted the seller and got run and around. They were not interested in finding a solution. After checking the rest of their google feedback they have dirty past of returns ect. I would not recommend buying from this place after looking at their negative reviews. I will be doing complaint on BBB as well.
Help via phone was very good.
Purchased a used Porsche Mezgar engine. Price was fair. Arrived in a timely manner. Passed my mechanics leak test and other physical inspections.
I’m happy.
My first interaction with this vendor. I will be back.
Joel Hollen
These guys are dishonest glorified junk yard part flippers, they don't inspect their parts before they sell them to you and when you find out they sent you items below the advertised quality and sometimes even defective outright like the seat belts they sold me that have blown out tensioners and stay loose, they do nothing to help their customers and will lie telling you they will but then promptly deny any requests for return and shew you away. Shop here at your own risk is all I can say, just remember there are several honest shops you can just as easily purchase from and not have such a negative experience when the shop messes up like these guys did.
Called to order a set of 19 inch Audi rims and tires that I saw posted on eBay. Needed more information about the wheels and how to purchase safely/correctly. Spoke with a gentleman named José over the phone. José was outstanding in his customer service. Quick, informative on the policies, knowledgeable about everything, helpful in getting the correct pricing, and all questions were answered. The entire process took less than 5 minutes. I’ve just received the wheels and tires and I’m extremely happy. He wasn’t too worried about me leaving a review or speaking to his boss there to say how great of a job was done, but it was important to me to make sure. I’ll be keeping an eye out for more parts and upgrades for my car through AZ Cycle in the future.
Thanks
Terrible customer service. Interaction was extremely rude, and arrogant. Would never do business here again. Product also did not meet expectation. All in all poor experience.
Edit: this is not in respect to eBay policy. My review is a reflection of the poor customer service interaction when trying to understand the policy more, and my dissatisfaction with the actual product delivered. I hope no one else has to deal with this.
Terrible company. Ordered a used “Dallas Performance Huracan Twin Turbo kit” off of Ebay. Once kit arrived I talked with Dallas Performance about getting it installed and we both agreed the best way to move forward was to bring the kit in and have them look through it. The day after the kit arrived I drove it 400 miles (one way) to Dallas Performance to have it inspected. I was informed the next day that the kit was for a 2004-2009 Gallardo, not a Huracan as listed and that I would be charged labor in order for their time to unbox the wrong kit (which is totally fair). I requested a return from Dallas Performance through RL carriers. The order was picked up, shipped back and delivered back to sender. Now they are refusing to refund my money until they “process it”. I really don’t understand what they are “processing” since they didn’t know what the kit even went to. They just said “someone sold us this kit and said that’s what I came off of”. According to Dallas Performance they said the kit was in horrible condition and had been modified since it left their facility.
The transaction alone with tax and shipping was around $13,531.25 not counting the time/fuel wasted delivering it because they didn’t “process it” to begin with. Rude staff that are completely unapologetic when the only thing I’ve asked for is to process my return.
Trash experience buying on eBay. Don’t recommend, they will cancel your order and if you try placing another they will cancel that too. Extremely unprofessional.
EDIT: Foul language was used after they cancelled my order without even asking if I was going to pay. If they think I am unprofessional for using foul language they should really learn to treat their customers better. Also they lied to eBay about why my order was cancelled when there was never even a problem with shipping address.
