Unprofessional, willie changes prices on you as he wishes, you call 'em he'll give you a price, and then when you call back the next day to order the part and he'll raise the price even more and when you show up to pick up the part, the price is even higher and he'll tell you no body has this part so if you reallty want it, you now have to pay twice as much the original estimate, that's the most shameful business practice i've ever seen. On top of that they pay some sort of service to keep people from posting 1 star google reviews, that's just for people to see what kinda business these people are running, stay away!
Rude went to install the part was bent and told me because I removed the brake rotor that was on there I could not get an exchange or refund ( I put in new brakes and rotors i will never use this junkyard again)
I showed up. 2 minutes before there lunch time. This guy skipped his lunch to help me, got my parts, gave me a great price. And said if anything is wrong with them just bring it back and we will take care of you. Now that's customer service. Thank you matador team. You got my business.
Not a honest guy I purchased part they give me the wrong part so then he issued me a refund receipt it’s been 11 days I didn’t get my money back the worst customer service ever
I had to find some wire terminals and screws for a jeep renegade. I brought the bad parts with me, and they were replaced with terminals that I could use. Most places would not have given me the time. Service was quick and friendly.
They had almost everything. I was looking for and parts were reasonably priced. The gentleman at the counter knew his inventory very well. I was able to direct me to multiple cars without having to look anything up. The yard staff were very friendly and willing to pull any part I needed. I frequent five or six junkyards and i'm happy to add this to the list of usual haunts.
Came to get my car parts from Matador .Willia was very professional and made sure he helped me out and gave me all the parts i needed at a good price. Thanks Willia.
I had a great experience at Matador auto parts. Everyone who I encountered was very friendly, kind and helpful. They went above and beyond looking with me finding what I was looking for. Great service and very affordable prices. Highly recommended!
Come down to Matador Auto parts Carlos the owner is really cool helps you out with parts on your car at a good deal front desk is very helpful as well the guys he has working for him are really helpful on finding you a part for your car ..
Had me look at the part before buying. I told him it has a damage (dent) but I'd still take it. He called his parts remover guy to take it off the car and then accused me of lying about the condition of the part because supposedly his guy told him the part was damage free. When the part was brought to the office and he saw it was indeed damaged he started to bring up childish arguments like, "I've seen worse damage". Never again.
I needed two wheel speed sensors for my car and I called and spoke to Willie and he was amazing. He helped me find the parts and I was in and out in less than 10 mins. One of the best junkyard on Broadway with great customer service. Will be going again!
I was ripped off. I bought a used compressor for my A/C for my 01 Accord. I bought it about a week and a half ago and was going to have it installed today. My mechanic tested it and said it was no good. I called Matador and the guy said as long as it wasn't seized he would honor the refund or replacement. So, I went back and the guy gave me some weird story about his cousin. Long story short he would not refund me and I will never call in Matador again. Buyer beware! These guys are crooks!
Got an AC controller for a reasonable price. It was defective, but I brought it back within their 2 week window, and they swapped it for another and let me test it in the parking lot with no questions. Great service. 👍
They had what I needed so that was good. Talk to the guy and the office about getting a mirror from my vehicle. He talked him said 20 bucks. He said that’s fine. Went to go pick it up. He said 25 I said would you do 20 he said that’s fine. He pulled it and then when he got here, he said it was $40. and I asked him why he be going to argue with me about why he he said it was more expensive and got upset.
Outstanding customer service! I was in and out in less than 10 minutes. Willie takes the time to assist you and will go above and beyond to help you if they do not have the part you need. DEFINITELY coming back and recommending this junkyard! One of the best on Broadway!
Outstanding customer service at Matador! Willie is a top notch sales person who found a gas cap for my 03 Mercury Grand Marquis that sports a heavy duty handling package, that no other yard I talked to via phone or email had or would bother with. When I got there Willie had already had a nice man pull the gas cap for me so it was ready for me to purchase.
With all the personal serviceI received you'd think that I was buying a manifold or an engine block! He gave me a great price and made sure the gas cap would fit my gas tank opening the way I wanted it to which I really appreciated because the new ones don't fit as well as the old original ones. The original one he had pulled for me was perfect and fit much better than the one that I bought new a week ago at a Ford dealer.
Luckily I remembered that my husband had always loved going to an automotive junk yard for the classic cars he used to restore, so I called and or emailed about 15 of them for the gas cap, but only Willie at Matador had this very important gas cap and he was very helpful and nice to talk to. When I asked him if he had the original gas cap I needed , he didn't hesitate to tell me he did, and he was also very smart to double check just to make sure.
Luckily he was right, and when I told him I would be there the next day to pick it up he had remembered I was coming and when I got there he had it ready for me. Willie goes above and beyond the call of duty and it was a great experience to buy a part from him.
So whether you are a woman or a man, he will treat you with respect and do his best for you. If Matador has the part you want, he will find it. I definitely will go back there again if I need anything else for my favorite car and I highly recommend Matador Auto Parts to anyone.
