This rating is based on customer reviews, inventory size, pricing, and service quality
Across the latest feedback, A&M Towing Services and Recovery in Phoenix, AZ trends highly positive at 89/100. Reviewers highlight fast response times (often 15–35 minutes), courteous, careful drivers, clear updates, and generally fair pricing for tows, jump-starts, lockouts, and tricky recoveries. Common complaints center on communication gaps, long waits at the yard, and disputed storage/extra fees—so billing transparency and on-site staffing can be inconsistent. Limited mentions of a small parts/retail assist were helpful, but inventory variety, yard organization, and ease of finding parts remain unclear.
I needed a tow after my car wouldn’t start, and this company was a lifesaver. They arrived within the time they quoted and kept me updated while on the way. The driver was professional, friendly, and handled my car with care. Pricing was exactly what I was told—no surprises. I would definitely recommend them and use them again if needed.
Call Tor my car battery died only had to wait 30 minutes for them to come and get me back on the road reliable and not too expensive. Would recommend for all towing and posting needs.
If I could leave 0 stars, I would.
I got their contact through alex or ali I met at a body shop and expected professional service. When I needed a tow after my accident, they sent a driver who was not properly equipped. He didn’t have wheel dollies and no experience at all and really old dude and ended up dragging my car, causing additional scraping damage.
When we arrived near my home, he said the street was too small for his truck and dropped my car in the middle of the road. He was already rushing to another job and pressured me to get out so he could leave quickly.
He left my vehicle unattended in the middle of a public street with no assistance. Police eventually came and towed my car because it was blocking traffic. This was stressful, careless, and completely unprofessional. I would not recommend this company to anyone. الله لا يوفقكم في هل الشهر الفاضل
We got this company because the other company changed their time two times and we were waiting in the roadside so we called this towing and they came with an 15 minutes and towed our car very friendly reasonable pricing highly recommend recommended.
An excellent Experience I had my car TOWED a few days ago and the customer service provided by David was great. He was very friendly quality and knowledgeable.
Ali was professional, courteous, and kept me informed. It’s never a great day when you need a tow truck, but he made it as painless as possible. Thank you Ali !
Excellent service came to my rescue and under 35 minutes dropped off my vehicle at the shop. If my car ever breaks down again I have this company saved in my contacts.
Professional and easy to work with the driver showed up quickly, communicated clearly and handled everything with care. The whole process was straightforward and stress-free, which is exactly what you want when you need a towe. fair pricing and solid service.
Absolutely excellent service, my stricken vehicle and myself were picked up and on the way in less than an hour from when I made the phone call. Highly recommend We Tow, and a big thank you again to Chris for being very quick and efficient
Absolutely a life saver, he was there immediately and got me to where I needed to be, even showed me how to repair my car. I can't thank him enough. Thanks
Best price and service if you need a jump start. They were here in 15 minutes and literally half of the price of everyone else. Highly recommend in a pinch!
They were very professional, fast, and efficient from start to finish. The driver arrived quicker than expected, handled everything smoothly, and made a stressful situation much easier. Highly recommend them for anyone in need of reliable towing services!
Great experience in an unfortunate situation. Great communication, fair price and a friendly attitude. Highly recommended when you need help with towing services.
I would just like to say Ahmad or Ahmed, i'm not quite sure how to spell it, but he was the one that told our car and the service that he provided made me feel so good. So friendly so polite so courteous, you\nCould just tell that he's a hard worker and he cares about the customers.
Anthony Montoya came to my rescue when my car overheated on the road. He was polite, professional, and very skilled at getting my car onto the tow truck. The whole process was stress-free. Truly excellent service!
Basel (Sam) was my tow driver, and I can’t thank him enough. My car broke down in heavy traffic, and he arrived faster than I expected. He handled the tow with care and professionalism. I’ll definitely recommend A&M Towing Services to friends.
Fadi Naisan was the gentleman who performed my towing and was an absolute pleasure to work with. He was kind, thorough, and extremely helpful. Thank you Fadi for being a great person and helping me that night. I appreciate you!
Highly recommend this company! I got a flat tire and needed a tow since my car doesn’t have a spare tire. Fadi Naisan was the gentleman who performed my towing and was an absolute pleasure to work with. He was kind, thorough, and extremely helpful. Thank you Fadi for being a great person and helping me that night. I appreciate you!
2nd unit dispatched to me through my roadside assistance.. got there in half the quoted time and let me ride with to my destination although it wasnt required! Great quick service!
I worked with Adrian and he was incredibly helpful in resolving the problems I was encountering with my paperwork. Very thoughtful and considerate human. If you want to talk to someone who takes you seriously and will help you out, ask for Adrian!
I used a&m towing today. I had the pleasure of meeting my tow truck driver Edel. Very professional and attentive from start to finish. I would highly recommend his services to anybody in need.
!!!!BEWARE!!!!! My son’s car was towed here after an accident, and the experience was terrible. The tow driver assured us we’d be contacted — but neither my son (the driver) nor I ever received a single call. I had to track the car down myself after leaving multiple messages that were never returned. When I finally reached someone, they confirmed they had the car but refused to release it until I paid inflated storage fees.
They charged $50 per night in storage, even though their posted sign clearly states $32.50 per night. When I asked about the discrepancy, they refused to explain it. To make matters worse, when I tried to pay by check in person, the employee who was supposed to take the payment had “stepped out,” forcing me to pay by credit card — which triggered an extra 5% fee.
In short:
They ignored repeated phone calls and never contacted my son.
They overcharged compared to their own posted rates.
They refused to explain billing discrepancies.
They added an unnecessary credit card fee after refusing my check because an employee decided to "step out for 30 minues"
This company effectively held our car hostage, running up charges. Their lack of communication, poor service, and dishonest billing practices are unacceptable. If you have to deal with them, just know it will be a very long wait before you hear from them...after all, it helps run up the overnight fees.
Ahmed is the best guy to deal with, he gave me a fair price to tow my car with no hassle. Even his guy came and made sure I'm stress free and secured my car professionally. This company is very trustworthy and I will be very lucky to have them again in future.
Did an awesome job getting to us quickly even when the insurance company gave terrible location information. I was called immediately when he couldn't find the car and he didn't give up and was willing to go the extra mile (literally) to find the correct location. Sent me pictures of drop off as well. Very good at communication which is hard to find with most tow companies.
My insurance company (Safeco) provided them as an option to tow my vehicle and I'm so happy I chose them. They arrived as promised and called along the way. Dominique was fantastic and I have never had such a pleasant interaction (albeit, I don't have car issues often). My key was stolen and she not only hitched the cat but opened the door to secure the wheel. She took great care of my low riding coupe and it made it to dealer in perfect condition. I appreciated her knowledge, skills, manner, and service. Will use this company again if ever the need arises (but also knocking on wood I never run into a situation like this again).
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