This rating is based on customer reviews, inventory size, pricing, and service quality
In Orlando, FL, reviews of Phoenix Auto Group FL LLC are sharply mixed. Many praise warm, professional staff, straightforward pricing, financing help, and a decent selection. Others report undisclosed mechanical problems, misrepresented conditions, even pests, missing components, and broken promises on warranties, titles/plates, or parts—often with slow responses and delays, indicating serious post‑sale issues. Some mention a newer administration and smoother buys, but consistency remains mixed. Strengths: service and price. Common complaints: reliability and support. Overall: 64/100.
What clients say about Phoenix Auto Group FL LLC in Orlando (FL)
This seller is a scammer. Edward lied about everything on Facebook Marketplace. My friend bought a car from him. They said everything was good. I test drove it and didn’t notice anything at first. days the transmission failed. There are so many things wrong. I am looking at three thousand dollars of repairs. These people lie. Edward is disgusting in how he communicates. I highly recommend staying away. I never write reviews but I am doing this because I don’t want someone else to go through what I went through.
I recently went to look at a 2012 Toyota Prius that was advertised as having a “new hybrid battery” and no issues. The seller verbally confirmed the battery was new, but could not provide any paperwork or warranty to support that claim.
I paid for a pre-purchase inspection, and the results showed a P0A80 code (hybrid battery deterioration), which typically indicates the battery is failing or has not actually been replaced. The inspection also found an ABS/traction control issue affecting brake behavior, multiple door lock actuators not working, a TPMS warning light, interior electrical problems (including a malfunctioning volume knob and loose vents), and a missing overhead component with exposed wiring.
While the car drove okay during a short test drive, it clearly has multiple issues that were not disclosed in the listing.
I would strongly recommend that anyone considering buying from here get an independent inspection and verify any major claims like a “new hybrid battery” with documentation before purchasing.
New Administration responsible and dedicated to customer satisfaction! and noted bad opinions but the most recent was more than 1 year ago (old administration) today if it is a true Dealer
I had purchased a vehicle here, and my experience was one I’d never forget. The car seemed okay at first for the price. I ended up putting a deposit of $2000 towards the vehicle. The car had kind of a weird smell, but I didn’t think too much of it at first. After taking the vehicle home, I came back to the car, turned on the ac and it was infested with roaches everywhere, coming out of the vents and rug. It was definitely a buyer’s worst nightmare. I took it back within 48 hours to return the vehicle. The owner, Santiago, said that it was normal, but he would take the car back and refused to give back the money when I never signed any documents stating that I couldn’t get my money back. I’m putting this review to raise awareness and to stay away from this place because you will get scammed.
I bought a 2026 Kia there for my goddaughter that was her first car and very first bad experience in my life, the car have bad transmission, and the true about it the know pretty well it’s bad, two days after. Not recommended this place to any other,
Bought a 2014 sonic the car is bad engine problems and transmission problems and ac problems ac leaking transmission is bad engine is misfiring radiator leaking. Worst car I ever buy in my life
El señor Nelson propietario y administrador es una persona muy responsable y te ayuda en segundo a solucionar tu crédito y darte toda la información necesaria y positiva para poder tener un carro a su disposición le recomiendo a toda la comunidad de Orlando y estado de Florida este concesionario
Importante ya que me ayudó a mí a tener mi carro gracias mil bendiciones?✍️???
100% recomendado excelente atención desde la primera comunicación con Dionicio por me sentir seguro de visitarlos y una vez llegas al deler te dan muchas opciones te ayudan en todo el proceso de verdad pienso que mas que vender quieren que sus clientes se vayan contentos....
I don't recommend this place terrible liars and after your money bought a vehicle March 5 and made it to Lakeland. It has oil leak , bad brakes and rotors, needs a front right axle, a alternator, spark plugs a gasket cover, 2 vvt solenoids. I have already put in 1000 dollars into buying parts for the van and now I have to pay 525 to get more work done, do not buy from here. They act very nice and lie to your face. I called them and Everytime j mention my name and the van they hang up. Also the automatic doors are broken that they said they would replace.
have my own company, I offer Car Detailing Services. I was thinking to grow my business I need more espacio so I got a Dodge Van from them. Car was terrible, everything was broken I decided to buy as it is because I felt that it was a gone starting for my budget. I thought horrible things like mechanical issues but I was confident with good on my side I will resolved. What I didn't expect it was next:
1. No show respect for buyers
2. My title it haven't arrived yet and get my registration after 2 months. I have to stop to use the van for work.
The worse experience ever.
It sad cause I felt many immigrants do their best and people like this make things worse for us.
Do not buy here! I purchased an SUV for my grandson that only ran for 30 minutes. I was told there was a 30 day warranty by the sales person. I paid cash but noticed the contract said “as is”. I brought it to their attention and the manager hand wrote “30 warranty” then placed his signature next to it on the contract. He assured me this was valid and they would honor the “30 days warranty “. The SUV broke down driving it home from the dealership. Lasted 30 minutes. Total junk of a vehicle. This dealership is not honest and sells defective vehicles. They are Irresponsible and refused to honor the warranty.
Sin pregunta alguna de lo mejores dealer de Orlando Florida ahí persona que siempre buscan la manera de hablar mal de los dealer el señor Nelson muy amable y muy sincero ⭐️⭐️⭐️⭐️⭐️
We bought a Jeep Wrangler at a good price. Nelson was very polite and friendly. HOWEVER, when we got home (over 4 hrs away), we discovered the 4x4 Jeep did not have a front drive shaft. Nelson said he would send us one he had in his shop. It has been a month and we have not received the drive shaft or the other part he promised to send us. Also, the title has been lost in the mail. We have tried to contact him and now he is not answering our calls. Not sure what we are going to do to get this straightened out.
Tengan cuidado este señor, le gusta vender carro sin mantenimiento y después se lava las mano Y NO SE HACE RESPONSABLE TENGA PRECAUCIÓN Y NO SE DEJEN EMBOBAR CON LO QUE TE DICEN todas las luces prendieron a los 2 días /. Be careful this gentleman, he likes to sell a car without maintenance and then he washes his hands AND HE IS NOT RESPONSIBLE. BE CAREFUL AND DO NOT LET YOURSELF BE EMBED WITH WHAT THEY TELL YOU All the lights turned on within 2 days
Angel was super friendly and great. Good prices, great car, no dealer fee! Honest, straightforward, and easy buying process. Would buy from them again.
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