This rating is based on customer reviews, inventory size, pricing, and service quality
In Orlando, FL, reviewers give Ace Wrecker a stellar 98/100. Sentiment is overwhelmingly positive: customers highlight professional, communicative staff (dispatch and drivers), clean, well-kept trucks, careful handling, and skill with tough recoveries—from roadside rescues in storms to machinery moves, semis, RVs, tight garages, and sand. Arrivals are often earlier than quoted with clear ETAs; service feels safe, courteous, and efficient. Downsides are minimal: occasional wait times when it’s busy. Pricing feedback is sparse, and there’s little to no info on parts inventory or yard organization.
Address:
5601 S Orange Blossom Trail Suite 1250, Orlando, FL, United States
What clients say about Ace Wrecker in Orlando (FL)
I was very happy and impressed with Ace Wrecker. After dispatch called in that I needed a wrecker service within a couple minutes Caleb, the driver, called me to verify where I was and an ETA on when he was going to be there. Caleb showed up ahead of his ETA, quickly got me hooked up alongside a very busy highway 528 and got me to the dealership for my truck to be worked on. I appreciated his quick response time, sense of urgency and professionalism. Thank you Caleb.
My family and I recently had occasion to utilize the services of Ace Wrecker. It was an incredibly stressful time; however, "Leona" responded. Leona greeted us with a smile. She was like a ray of sunshine during a dark time. She portrayed a calm and confident demeanor. She actively listened to us without interruption. She did not make us feel rushed. She was compassionate, attentive, positively energetic, comforting and knowledgeable. Based on this experience with Leona, I actually assumed she was the owner. Leona is the consummate professional and nothing short of an asset to Ace Wrecker. Leona, we cannot thank you enough for all you did. You are appreciated more than words could express. May God bless you, always!
Chris is amazing! He went above and beyond, the sweetest man ever, made it happen with such a great attitude and a smile on his face, 10/10 recommend !!
I was in a bad accident and was taken to the ER. Ace transported my car from the accident to their impound yard. Later when I went to Ace's impound yard to finalize things and get my belongings out of the car (I had never dealt with them before) I wont lie, I was expecting the usual crappy, dirty, rude and bad experience you come to expect at an impound yard. (If you have ever been to one, you know I'm not exaggerating). However, when I called, Jeff was nice and had great customer service over the phone. It gave me a glimmer of hope! I said to myself, well at least there is ONE cool person there, but I was wrong. EVERY person that I dealt with there was fantastic. Customer service that was really great! and it wasn't just Jeff, it was everyone there. Yes, yes, all their trucks are new and clean and beautiful, and top of the line, but its not fancy trucks or any of that stuff that sets them apart from everyone else. Its their their people and their customer service standards. From the drivers, to the guy in the yard (sorry I forgot his name) to Jeff and Heather in the office, they COMPLETELY exceeded my customer service expectations. They were professional, knowledgeable, helpful and kind. I felt they ALL genuinely cared about my situation. Not what I was expecting from a tow truck operation AT ALL. Absolutely five stars. A+++++ In my opinion, Ace Wrecker Service is what all the other towing companies want to be when they grow up. Period. Shout out to "Heather and the Jeffs" :-)
Francoise! Can't say enough good about her. Showed up on time despite traffic from Deltona to Champion's Gate, darn good at hooking a box truck & drove like a champ despite the crosswind.
Most impressed & will recommend your service on the merit of Francoise great work.
Kirk was the greatest. My F350 had blown a head casket. The first shop that I took it to decided that it was too much to for their facility to work on. Kirk came out to tow it to a different facility. He took amazing care to ensure that the truck's cap was not damaged during the extraction from the first facility.
He had arrived 30 minutes early.
If I ever need another tow, I will definitely call Ace Wrecker.
I called Ace Wrecker this morning to tow my heavy service truck. Caleb was dispatched to me. He was professional and quick to get my truck hooked up to take to the drop-off location. Would definitely use Ace again and request Caleb. Thanks!!
John, My hero in bright yellow high visibility. Showed up with in 45 min of my call after breaking down on the 417 he got me back to the yard safe and quick. 5 star service.
Caleb the driver was AMAZING! We had to get a bus out of a backyard and it wasn’t very easy but he was very professional. My only issue was the pricing wasn’t transparent that I got from the office. Overall now that I know I’ll definitely use them again.
Absolutely best wrecker driver ever. John called and kept me informed along the whole process. Even showed up earlier than expected. Will definitely use again!!! Top notch customer service!!!!
We called Ace Wrecker out of Orlando. Our driver, Quincy, was absolutely fantastic—super courteous, professional. I was in an awesome location and Quincy, worked with thr staff very politely and got my truck out with no issues! Very knowledgeable and fast.
Man what can I say, clutch went out in my 389 and had to get towed to a shop! Here my truck is a car hauler loaded down with large units with very little turn radius and I just have to say Caleb came out and did an awesome job! Very nice, professional all around operator! I also have to say the equipment that was used was very clean and well kept! The way a company takes care of its equipment tells a lot about them! Thank you again Caleb and the whole team at Ace that helped us out today!
Caleb and Jon worked diligently and hard to get me from being stuck on a construction site. I missed the turn at the love’s truck stop in my semi thinking I had found a good turn around spot and failed. They were great and did not give up they got me out and I was so happy and excited because I could now go to sleep. Thank you guys so much for your hard work and dedication to your job. Thank you for having great attitudes and understanding even with being up from the previous day. Y’all are awesome. ACE WRECKER IS THE BEST CALL THEM FOR YOUR GETTING STUCK NEEDS.
I can’t say enough good things about my experience with Ace Wrecker. Needing a tow is never a situation you plan for, but Chris truly made all the difference. Despite the unforeseen circumstances and having to pay for towing, he was calm, compassionate, and incredibly helpful. He turned a stressful situation into a smooth and pleasant experience. Thank you, Chris, for outstanding service.
Thank you to Joe and the rest of the team at Ace Wrecker for always having our back. Anytime we call they show up, no questions asked. If you are looking for a professional and punctual tow company that actually gets the job done right the first time, Ace Wrecker should be your first and only call.
Chris did an excellent job in our building, moving extremely heavy machinery under impressive pressure. He handled everything with great care, demonstrating a high level of professionalism, safety, and attention to detail. Additionally, thank you for sharing your knowledge and experience with telescopic cranes. He is without a doubt reliable and highly recommended.
Quincy assisted taking our sleeper rig to Penske. 100% professional. Would be nice to have him as an employee in Jacksonville. Got us to shop safely and expeditiously.
Jose did an amazing job getting my vehicle out of an extremely tight spot on the third floor of my parking garage.
Thank you Jose for your skillful work and thank you Ace wrecker service.
Can’t remember the drivers name but he picked up my 2020 traverse in apopka this morning! He was friendly and customer service was on point! He was very cautious when driving my daughter and I to the dealership.
Glen was amazing! He showed up
Faster then originally quoted l, was totally professional and courteous. I would give them even more stars if possible. I will
Only use Ace Wrecker from this day forward! Thank you so much for being there when needed.
Caleb was great took care not to damage anything and keep informed of everything he was doing. The truck arrived promptly as promised can’t say enough about this company. Thank you
Other than the wait(was told because they were busy) service was excellent. Pickup person friendly, careful with my suv, explained process, and delivered to service place as directed and gave key to people directly. (Did not just drop keys in box and run ). Payment process was convenient and easy. Would recommend use of service.
⭐⭐⭐⭐⭐
We broke down in our company bread truck and were stranded in Clermont. We called Ace Wrecker out of Orlando, and within 40 minutes, they showed up in a beautiful, clean truck. Our driver, Quincy, was absolutely fantastic—super courteous, professional, and clearly knew what he was doing.
He had a great attitude, was funny, and just an all-around really nice person. He took his time and did everything the right way: safety chains, tow lights, dropped the driveshaft, and made sure everything was secure. The inside of the truck was spotless, and Quincy made what could have been a stressful situation feel totally under control.
These guys really know how to take care of their customers. Couldn’t be more thrilled with the service. Highly recommend!
Brocken down RV and after spending several hours trying to get a tow Ace Wreckers were the only people who responded in Oviedo Florida - Glen the technician was brilliant and went above and beyond to get us safely where we needed to be - towing a 30ft RV isn’t easy - Glen was the best
What to send a big thanks to ace wreckers mostly Caleb for stopping while I was broken down in the road even with out being called so have we gave him the job and his amazing service most appreciated Caleb thank you again
1325 W Washington St Suite A3, Orlando, FLBattery store
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