This rating is based on customer reviews, inventory size, pricing, and service quality
AutoZone Auto Parts in Orlando, FL earns a solid 87/100. Recent reviews are largely positive: customers highlight friendly, professional staff (often by name), quick help, and a clean, well‑organized store that makes parts easy to find. Inventory is typically strong, pricing is fair with helpful promos, and installs like batteries are handled efficiently, keeping wait times short. Common complaints: occasional rude or unhelpful management, broken diagnostic tools without alternatives, inconsistent product knowledge, and a price‑match refusal. Overall customer service shines, but experiences can vary—compare prices and call ahead for tools/stock.
What clients say about AutoZone Auto Parts in Orlando (FL)
I went to AutoZone to get a tool and went to return it cause I didn't know how to use it so that lady Ms Debbie was helpful in showing me how that tool work she has always helpful I enjoy going to that store on pine Hill Rd
Yesterday I was at the Autozone in Pine Hills and had a terrible experience. The employees had unpleasant faces, treated me badly, and didn't get the product right (front brake pads with one piston) that I needed to buy. I ended up taking the wrong product (pads with two pistons). I went back to exchange it. Nobody wanted to make the exchange; they were joking and laughing behind the counter, and nobody came to help me. I thought the service was terrible, terrible, terrible, terrible. I will never go back to that store.
They need to hire more people that more knowledge of cars and car parts I've been up there I had to show them the parts I had to look them up on my phone then show them
Tirq is always ready to help and with a pleasure attitude…He makes sure you’re not waiting too long and is always willing to listen and not rush you. I appreciate his professionalism and his hard working skills.
AutoZone store #2456 in Orlando consistently delivers an outstanding experience. The customer service team is attentive, knowledgeable, and genuinely eager to help, making every visit smooth and stress‑free. Their product availability is impressive, with items almost always in stock and easy to locate thanks to the store’s clean, well‑organized layout. It’s the kind of place where you can walk in, find exactly what you need, and walk out confident you were taken care of.
Great service at AutoZone today! The employee was super helpful and even showed me a great oil deal I didn’t know about. Really appreciated the excellent customer service!
I had just came from another Autozone on SOBT to get my car plugged in, so I stopped to have them plug in. First thing I am told is both of their devices are broken, and one young women stating this is why we should never let people borrow the equipment unless we are with them. I was kind of frustrated as this was another stop and not one person offering to help. What I mean by help is calling another store and see if they can. All I got was we can't out of 2 stops. I buy a lot of parts from Autozone and this is ridiculous!!!
Manager Jefferson has terrible customer service. He refuses to price match with Orlieys. So from now on I will take me business to where I get better customer service and better price match.
Ms. Debbie’s service was amazing. She was super energetic and helpful. My stressful situation quickly took a turn for the better! My battery was changed quickly and my process was smooth. I’d recommend this store
The supposed "manager" Kia is very rude and unhelpful. I inquired about a delivery order I placed online that was missing items and she refused to assist me and was extremely mean to me as if I was inconveniencing her. Go to a different location if possible, don't do online orders either.
Throughout my years of coming into this store I’ve always been greeted with respect and excellent customer service. Mrs. Debbie has always been a great help and has a great attitude. However, she was not in the store on yesterday between 4:30-5pm. There was an employee who looked to be Latino, heavy set, with a pony tail who treated my father and I with much disrespect. We simply asked for help with a wiper blade and not only did she not help, she never stopped to acknowledge us in any way. I was told that she works in the back by another store clerk who very nice to us. I know that she represent everyone else but her actions can most definitely deter customers from entering your store. I’ve been apart of this community for 20 plus years and have never been treated this way by any worker other than her. Unfortunately, I went to a different store because of this encounter. Best regards.
Helpful service was provided on 20 August 2025 Pine Hills store) One of the store employees (Kianelly Caban Soto) went above and beyond to resolve an unexpected car incident, her dedication saved a lot of hassle. Every interaction, with the store staff was friendly and professional, which made a stressful situation much better.
Called over the phone for a part and Tiriek was more than helpful, offered quick and more than exceptional service and didn’t waste my time, would go to this store again just for him! Thank you.
How this store manages to stay operational, I have no idea. Everyone I have dealt with is aloof and not at all invested in any form of critical thinking. I had to call twice because I thought I had the wrong number when the counter girl answered with just “hello” and nothing else. There is no standard of customer service here and trying to get information from anyone about your order is futile. Maintain your peace and go elsewhere.
Had a great experience with mr. Montell and he signed me up for a rewards program that i had no idea about wow keep up the great work thank you for your service you rock
I loved the help I received and the smiles were contagious, they made my experience easy and uneventful... Special thanks to Christopher for his help and advise.
I came in and asked the lady in the red shirt if she could do a check because my check engine light came on. The lady told me that I can do it myself. I let her know I have never used that machine before and I have been coming to auto-zone for 20 years and the person working there would check it for me. She said, “Yes you can go hook it up yourself”. Thankfully Angel the lady in the gray shirt overheard the conversation and offered to help. She was super sweet and super kind, she even asked how my day was going. She is an example of an great auto-zone worker
1325 W Washington St Suite A3, Orlando, FLBattery store
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