O'Reilly Auto Parts in
Orlando (FL)

Staff members are helpful, knowledgeable and have great customer service.

It’s my 2 times in this Store and They never disappoint you! They help me every time that I needed it. Tommy is the the store manager and He helped with my battery! Highly recommended! Thank you Tommy, thank you guys!!!

In this store there's an employee named Julio. Instead of serving people, he should be out in the jungle taming animals! I arrived at the store and he was helping someone, and I said to him, "Excuse me, before I get in line, could you tell me if you have this product?" He offended me so much that he almost threw me out of the store! He told me I was being disrespectful, that he was with a lady and I was interrupting, and that I had no manners!

Brandon had an unprofessional attitude after he made us come all the way 10 miles round trip to the store promising he had the part I needed and it turns out he hadn't listened to anything I said on the phone earlier. I told him I needed a "pigtail for the brake lights". He tried to sell me high beam lights. When I pointed out out to him he said, "yeah well, we don't have it". He didn't care one but about the inconvenience had caused and was totally uncaring and sarcastic.

Sebastian was a breath of fresh air, extremely professional, extremely helpful and courteous. This is why we need more customer service, please. If the supervisor reads this gives Sebastian a raise, a promotion, an incentive whatever he needs, he deserves it, he represents O'reilly auto parts to the Max, I am so happy to have called and I should've called them first.

Thank you to Sebastian for his help on finding what we needed for the car. Come see him and the team at Oreillys

The manager is very rude, I wouldn't recommend any person of color to go to this place,go to Oreilys by magic mall

I believe O'Reilly's is taken over the auto parts business! We were all tired of the high prices from AutoZone and Advanced Auto parts. Ridiculous

I would just like to say thank you to Brandon for taking his time out answering all my questions about my battery. He was a really big help. He showed real great customer service.Thank you again for going above and and beyond!!!!!

They are always nice to me at this location I give them three thumbs up

Had all the parts I needed with excellent service! Now sure who i talked to but everyone had a lot of knowledge! Great store!

I was always an auto zone guy. A lot of times they did not have my part in stock. It's frustrating when you have to pay up front and wait on the parts you ordered. I recently started using O'Reilly's and my parts were always in stock. O'Reilly's has a customer for life. Thanks O'Reilly's

When the district mgr comes in next day at 7am to turn your drums personally. Mark, I didnt know that was you promising to come in next morning 1st thing to turn my drums when I called. Thanks!!! Make me feel special!!! Lol!

My husband and I visited O'Reilly's West Colonial yesterday morning. Assistant Manager Carlos was rude and very unprofessional. As he called us up to the register, he commented we need to hurry up we are busy. I did not comment. He asked my husband " What do you need?" My husband responded, I need a head gasket for a 2007 Jeep Liberty. Carlos checked for the part number on the computer and proceeded to the back to get the part. As he came up and showed my husband the part. My husband commented that it was not the right part. Carlos responded with an attitude that this is the one you told me you wanted. I could not handle his attitude so I told my husband, we need to go somewhere else! He yelled a comment but I did not hear it as we were walking out of the store. My point is poor management and customer service. I will never go back to the store.

Customer service has made a remarkable improvement over the past few years the staff is really helpful showing that they truly care especially the Manager John and Keneth the staff has been very helpful especially with me

Excellent customer service, great selection. The store is only so big though and some newer vehicle parts might need to be ordered. Went to advanced and AutoZone before finally getting what I needed here!

Johnny was super helpful and friendly. Autozone told me they would look up my battery when i get there o’reilly gave me pricing over phone phone (at a red light) i turned around and headed to o’rielly

I needed a new battery. A nice young man helped me with selecting the and he installed it for me too. Great price and great customer service!

They always have was I need on hand. The service is awesome. They are always nice ad helpful. The online orders are fill very quick.

Had an awful night and following day due to a dead battery, but Nazim came to the rescue and swapped it out pretty quickly. Lost money, and time due to the issue, and had a "when it rains it pours" kind of mindset but he helped me take care of the problem at a reasonable price compared to their competitors. I would definitely recommend stopping by this location when life happens and you need quick assistance.

I’ve been here three times and have been helped by Richard all three times. This associate has literally hone out of his way to not only help us find the right parts in the store but came outside and helped us without being pushy, disrespectful and patient most of all. As some other women will agree going to a mechanic or car ship isn’t always the easiest bc men will try to play a fast one on you thinking women don’t know what to do or what to buy but Richard was absolutely professional and honest from the get go.

They are very friendly and helpful the only problem I had was they don't have motorcycles in there computers so if you don't go in knowing exactly what you need they can't help you. Also a lot of there online help comes from you adding your vehicle to your account and then it can check to make sure it fits your car and that's where we have the same problem because you can't add motorcycles. But the staff is very friendly and do try to help as much as possible.

I just went there for some oil. They had a good selection of that. It wasn't the most tidy auto parts store but that's what auto parts stores are supposed to be like. Well organized and helpful courteous staff. If I go back it will probably get another star if they have the parts I need at the time.

It's funny how they place inexperienced people behind the desk. I was watching as Jaime was giving customer wrong info. I saw him showing customer how to use loaner tool and yet harmonic balancer was back to front and he forgot to tell them claws can be used flipped for distance, I had to show them the right way. I waited in line for 1 hour as 1 rep walked away and nobody else wanted to help

I wasn't sure about O'Reilly's, I usually shop at AutoZone, so I called to ask some questions about brake pads and a gentleman named Tracy picked up the phone. What a great experience! He answered all.of my questions, and provided additional information on top of that. When I visited the store to pick up the brake pads, Tracy showed me what they looked like, compared the different kinds of materials (ceramic vs metal) and he went on to help me by special ordering an item not usually carried in their store. As a woman, anything having to do with car repairs makes me nervous, but I was put at ease by Tracy's kindness. Thank you so much for a great experience. I will return anytime I need something for my car.

If there was an option to give no stars -that would be my selection. Prior to driving to the store, I called to confirm if a part was in stock and was advised yes! Once arriving (15 minutes from calling) the clerk checked only to advise that the inventory shows that it is in stock, but they don't have the part. Ok, great, i'll take an alternative! The part was ordered from another store with a 11:30am delivery time the next day. Was advised I would receive a call once the part was received. Ok, that's fine. The appt for my vehicle isn't until afternoon-so I'll be good, right? Wrong! 11:30-no part. 12:30 no part. Call at 12:30 to wait on hold for 16:23 minutes. Once clerk returned from hold, was placed on another 10 minute hold for the clerk to state the part hasn't been received. Again, I was advised I would be called once received . Fast forward to calling at 4:00 to check on the status and was advised "Oh, yeah! It's here", So what happened to that phone call? It never happened. Return to the store where the line is ridiculous due to the lack of help. Pick the part up and clerk says how do you want to pay? Dude! Seriously? it has already been paid for! Fast forward one week to return the core for a refund. Again, the line is ridiculous. You can see 5 associates, but conveniently only 2 are working. No customer service skills at all. The store is dirty with fly traps hanging across the ceiling as if it is apart of the decor. This was my first interaction with them and I don't intend on returning-at least to that store. I will admit the assistant manager did what he could to remedy the situation, unfortunately, I don't recall his name. Is would not recommend this location!

Amazing people working here. Samantha installed my new battery. It may have been one of her first ones but she was great at her service and very nice. Also, the manager Ashley came out and helped. You could see how proud he was of his staff. I'm really glad I went there for my new battery! Thank you!