Auto Service and tire franklin llc in
Jersey City (NJ)

Best customer service in jersey city I was stuck in the snow not only did they come in the time he said he would but he got there got straight to work and had me out in min

Spontaneous Service, Open 24 Hours , Can Help You With Anything you need .. Highly recommend going to them. Special Thanks My Guy Franklin !!!

Excellent Service! I visited this automobile shop after regular business hours, and even then the staff was incredibly friendly, cooperative, and understanding. A special thanks to the gentleman who helped us check and fix a flat tire — he went above and beyond to make sure everything was safe before we left. It’s rare to find such genuine customer service these days. I completely recommend this place to anyone looking for honest and reliable auto help!

⭐⭐⭐⭐⭐ Stopped by right before closing with a flat tire, and they helped without hesitation. They quickly filled the tire, checked everything, and made sure it was safe — all done efficiently and kindly. Great service, friendly people, and truly appreciated their help at the end of a long day!

I came here late at night with a flat tire, and they honestly went above and beyond to help me. Even though they were about to close, they chose to stay and fix my tire. The service was fast, professional, and very reasonably priced. I really appreciated their kindness and willingness to help when I needed it most. It’s rare to find a place that cares this much about their customers. I definitely recommend Auto Service and Tire Franklin to anyone who needs honest, quick, and reliable service. I’ll definitely be coming back here for any future car issues.

I am very happy I found this place. I had the best service ever!!! . Very professional, respectful, responsible, and clean place. I bought a car and was very sad and frustrated because I thought the car I had bought was in good condition. But sadly was not . Franklin Auto service save my car!!! . Each thing that was done to my car was explained carefully. ELECTRIC REPAIR , SOLENOID TRANSMISSION VALVE, TRANSMISSION OIL, COMPRESSOR A/C REPLACEMENT, AIR FILTER / CABIN FILTER . They took the time to work carefully with each part of the car. . I love that they provide warranty. Me and my husband are very blessed with found this place. Not anyone will take their time to help you . This place is not only about the money they do care about their customers. I definitely recommend this place . And to finalize I want to give thanks to Diandra she was amazing. Got an email with my recipe and explained everything to me. BEST PLACE EVER!!!

Great service, wonderful people who work fast and gave the best quote for my bmw side mirror repair.

Franklin is a real service to the community. My tire blew out when i ran over a load strap in the middle of the road. Once contacted Franklin kept his shop open late and was able to get me back on the road like a nascar pitstop. If not for him i surely wond have spent the night at the gas station on west side an communipaw. and all this for a fair price. Thank you Franklin.

Second time in this place and very happy with the results already ordered 4 new tires for tomorrow , it's a family business you should visit if you looking for a place safe and to trust, now days every body just want your money they are a very nice and young couple that really have the good vibe to trust . Thank you guys Franklin and Diandra

Amazing auto shop! The main mechanic found the hole and replaced the tire all within 10 minutes! Great guy

I had an issue from the beginning and I should’ve known then. But my friend asked me to give them another chance being that he got his oil changed there once so I did. We thought maybe it was just a bad day. The reality is that they’re just not too good for business. The mechanics are decent people but Service was not done properly. I went to another shop after to get the job fixed for half price. I wanted to make a special review for the receptionist there. She is rude and unreasonable to speak to. She is very uneducated in her line of work and seems in general. She is not a good listener and will talk over you before you can get your question out. BELLIGERENT I WILL NOT BE BACK

⭐⭐⭐⭐ 4/5 Had an AC issue for two years, and Auto Franklin Service finally fixed it! The repair took a bit longer than expected, but now my AC works perfectly in the summer heat. Highly recommend for anyone with similar problems — they do quality work.

After months of taking my Range Rover to different shops with no solution, Franklin finally fixed the issue and went above and beyond. Diendra was clear and informative throughout the process. I highly recommend this shop if you want the job done right!

This place save me at 00:00 midnight. I have had a flat tire and they were the only open garage in the area! Fix the problem very quickly and with a big smile. Highly recommended!!!

Big shoutout to this guy! I was two hours away from home with my family when we had a flat tire. It was getting close to closing time, but he still opened up the shop and took care of us right away. Thanks to him, we’re now back on the road, driving safe and smooth. Truly appreciate the help!

I love to support my neighborhood business but two lack luster experiences have left me more than disappointed. Auto Service and Tire Franklin LLC are professional time wasters. This is the second time in less than 2 months where I reach out to this business for a simple tire plug. Both times I arrived within business hours, and both times no one was there to address my concern. They very, nonchalantly, will have you waiting for upwards of one hour. Very rude and unprofessional. They have no consideration for others time. It takes nothing to be honest about the hours of operation, NOTHING aside from integrity.

I dropped my audi A6 at this mechanic shop. First the guy Franklin said me they are professionals but they are literally so unprofessional with German cars. They literally wasted my 3 weeks and were keep doing experiments with my car which made the car’s situation more worst and blown up the whole wiring of the car. The situation was totally different with the car which he was telling. I don’t suggest someone to get their German fixed from him.

I live very close to this place and I like to support local businesses when I can. I could’ve gone to one of the big chain auto shops, but I decided to give this establishment a shot. I brought my car in, baby girl in tow, for a standard oil change a little before 2pm. They said there was one car ahead of me and they would start on mine in about 30 minutes; no problem. They quoted me $150. I thought it was overpriced, but hey, I was supporting a local business. I left my car there and went home to feed my baby girl. After an hour, I texted to check in. They said it would be another 25 minutes; still no problem. I arrive 25 minutes later and they said it would be another 25 minutes! I timed the oil change to get done in between my baby’s naps. Well, now that these people seem to have zero regard for their customer’s time, my poor little girl was crying in the waiting room because she’s exhausted. I didn’t get my car until 4:40! That’s almost 3 hours for an oil change. They blamed it on some miscommunication regarding a filter or some thing. However, based on the MANY poor reviews, I have my doubts on that being the reason. My suggestion: STAY AWAY FROM THIS PLACE. From now on, I’ll think twice about giving a rundown sketchy local hole in the wall body shop my business.

Thank you for your service Franklin. I have been a loyal customer for over 7 years. Service is great and they value their customers time. The communication was open and my question or concerns was answered regardless of time. They actually worked with and me my situation and I am very appreciative. Excellent work done on my 2011 Infiniti G25… I will be returning

I had a great experience ! The lady working there was incredibly helpful and got my tire changed and wheel rim fixed in no time. She was professional, friendly, and made the whole process quick and easy. I was impressed by how efficient the service was, and I was back on the road faster than I expected. Highly recommend this place for anyone needing fast and reliable auto service!"

Called em to ask if they'd check my car on Sunday, would have been totally fine if they couldn't, but they assured me they'd see me. Asked me to call them before I went over, so I did and they confirmed. Ended up spending an hour in front of the shop. Kept getting texts that they were on the way but no one showed. Picked the place cause there were so many great reviews on customer service, not sure how wasting my time is good customer service. Just tell me next time that you can't make an appointment...

Excellent service! Franklin came out to my dead RV - when no one else would even look at it even if I towed it to them. He diagnosed the problem in minutes and gerry rigged it so I could drive it to his shop- no tow needed! He bought the required parts for it on the way and fixed it immediately. He then checked all my systems to make sure the vehicle was safe to drive 5 hours home. He was extremely knowledgeable and friendly, explaining everything. His wife was lovely, inviting me inside to wait comfortably. And all this on a Saturday night! They are marvelous people.

This is a late review but I was here on the evening of May 7th and they did such a good job in minutes. My driver side tyre had a tiny nail which caused it to deflate. While this may seem like a simple fix, it’s the attitude of wanting to fix and make sure I’m happy and drove safe - best customer experience.

So Many Services available , Excellent professional work, Open late, Prompt responses and updates… would highly recommend

Leaving reviews is rare for me however I must share my amazing experience. I am so pleased I was able to have my tires changed at 10 pm but it doesn’t stop there. The owners literally took the tire off their car to ensure my safety . I’m am beyond satisfied & grateful . 10/10

If I could give them a 1,000 stars I would they saved our whole weekend by fixing our tire when we were 15 mins away they waited for us even after their closing time! We are blessed to have found someone who really cares to help out people! Not many left in the world like this! I highly recommend

Keeps saying wait outside. It’s 35 degrees outside. The work done speaks for itself. At least have the courtesy to put the weights on properly. Didn’t fix crack properly the first time saying I hit a bump and cracked it again in the same spot. Waited 2 hours+ for this job