Immediate service on coolant leak issue on short notice walk in situation , back on the road in 2 hours still got to my first delivery before closing. Mechanics were fast and thorough and repair has held up fine.
I loved that we could be seen right away and the mechanics treated us so welcoming. Once we were quoted and knew we’d go through a warranty claim, the price increased which nothing was quoted on paper yet before hand so be it. That pushed the whole day down the drain; so the next working business day by morning everything was already approved. Then it was clear- the labor price for the job instead of by hour, meant we lost that day too. Not just that, our truck was left running the entire time until released (we could check on it as we got anxious to leave, not sure when we’d get out of there or what was going on). After finally checking out, our deductible was attached to a new charge not on the original quote for the warranty which by now I just wanted to leave and didn’t bother mentioning the extra $150 out of pocket charge. So there ya go, happy at first, frustrated after. Not too sure how the work holds up yet.
I want to take a moment to give a shoutout to this great shop heavy duty truck repair and the amazing service ? they provide from the moment you walk in you're treated with professionalism honesty and real care.
I was so impressed with the customer service I received at this shop I come to fixed my truck the owner of this shop he's very nice and the team was very friendly and helpful, and went above and beyond to make sure i was satisfied. I highly recommend this shop to anyone looking for a great buying experience and thank you cesar for your at work and knowledge he genuinely cares about his costumers and treats everyone with respect and he's make sure to fixed everything wow.. that's a first-time I come to a shop like this
Thank you so much guys for your dedication ? and your at work.....i had an amazing experience with this shop the customer service was outstanding. I was so pleased with the services I received from this shop...
Heavy duty is it for me when it comes down truck mechanic, Cesar is the one mechanic that besides being reasonable and helpful, he's not going to reel you into spending money on anything you don't need. Starter problem? If it's just a minor issue, like a relay or a corroded wire you can count that he'll be honest and will find the best way to help. To me honesty goes a long way in the kind of world we live now in days. There's still some good people.
I just want to take a moment to give a huge shoutout to this great truck shop and the amazing service they provide. From the moment you walk in, you’re treated with professionalism, honesty, and real care. The shop is well-run, efficient, and always willing to go the extra mile to help you out whether it’s a small issue or a major repair.
What really stands out the most is the owner. He’s not just knowledgeable he genuinely cares about his customers and treats everyone with respect and fairness. You don’t come across many people like that these days. He listens to your concerns, breaks things down in a way you can understand, and works hard to find the best solution for your situation. You can tell he takes pride in his work and the reputation of his shop.
If you’re looking for a place that knows trucks inside and out, and where you’re not just another number, this is the place to go. I highly recommend them for anyone who wants great work done and to be treated like family. Truly a top-tier shop with an owner who leads with heart and integrity.
Horrible. Super overpriced. They lie about parts prices. Also they give you an estimate for a job and they its always 1-2k more in the end!
Pls if you want to save money, better stay away from this business.
Amazing pricing and great work done by these guys , ask for KIKI the owner and he will take very good care of you! Very happy with this service! Also MAKE SURE TO GO TO THE RIGHT SHOP, 400 DUNCAN AVE in jersey city, there is a different mechanic shop next to them that tried to take the job from them!
Great shop with great staff and customer service, will continue to bring my trucks here to get serviced! Great and fair pricing for all types of jobs, very very happy with this shop!
I found a new diesel mechanic on Facebook . Fixed all the issues I was having . These people at Heavy Duty literally have been milking me out of a lot of money . THE MOMENT YOU DONT GET A WRITTEN ESTIMATE. RUN!!!!!!!!!!!!!!!!!!
I always go to heavy duty because Cesar is the best, I have a 2012 freightliner Cascadia and was in need a of a transmission, Cesar went above and beyond to get me a great transmission, not only that but victor the mechanic who did the actual transmission is an ACE, the best mechanic at heavy duty. Thanks Cesar and thanks victor for always treating me great
Christopher with Freedom trans.. comi g here fir years. Cesar did a great job overseeing the my trailer landing gear was fixed properly.. Jose was the mechanic that did the work he also did a great job very detailed.. Omar take care of these guys they are good mechanics.
The best Diesel Mechanics in Jersey hands down. The team takes care of everyone with professionalism and integrity. Ask for Cesar and he’ll guarantee his work every time! -Black Starline Logistics.
Forklift tire a hole into the deck of my box. Needed a quick and reliable fix. Called them Thursday morning and they told me to come on in. Got me in and out in a couple of hours with still enough time to grab a load that day. Customer service was great & that isn’t always a given in this industry!
Heavy Duty Truck Repair great shop to go to I was able to get back on the road same day Kiki Caesar and the crew is very good. Recommend Caesar is the man he explained what was wrong with the truck and got someone to work on it right away… will definitely go back to heavy duty truck repair
Came over to see my man CEASAR “the best in the business” and got my trailer brake disc pads changed at an unbelievable rate. I was also happy that I wasn’t made to change all the associated parts as some shops in the area would force me to do.
Good Job CEASAR and HEAVY DUTY.
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Poor customer service. I went to get the roof of my trailer fixed due to a visible hole. They tried to charge me $750 to cover it with $40 tape. It took them an hour to do it. I was there from 10am to 6pm going back and forth with them. DO NOT WASTE YOUR TIME AND MONEY!
Very good service always go there for anything my truck needs. Cesar is always on point and making sure everything is done correctly and making sure I’m not waiting too long love the service here would recommend 100%
Always great service, honestly , fast , the always make sure everything on my truck is working correctly and never try to sell me anything the I don't need, thanks for you honestly is hard to found at mechanic shop you can trust , thanks for the great service
Great people Owner is great he gave me a tour of his shop . Mechanics are good, fast and best of all knowledgeable they fixed my Suspension on my Trailer it was quick and cheap. They went around looking for other issues that I might have and found a small air leak on the truck he fixed at no charge.
I very happy with them. I have been in the trucking business since 1999 they are by far one of the top 10 on my list..
881 Communipaw Ave, Jersey City, NJUsed car dealer
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