Bridgestone in
Jersey City (NJ)

Complete waste of time. I called and they told me they had our tire in stock. Once we arrived, the kid working the counter said it wasn’t the right model. Complete lack of disregard for the time we wasted. We spent 2 hrs in traffic getting there and back home all for NOTHING. Obviously clueless how to ask the right questions to be absolutely certain the had the right tire.

MANTENTE ALEJADO POR FAVOR.this was my second time going, the first time was excellent the second time was ok until...they have me waiting for 4 hours for a oil change.then they ask me if i want a inspection, then they told me I need breaks and tires and the words thing was that I like to keep my car in good condition and they scratch my rims and also the front of my car,I notice it after I came home and wash my car, after that I decide not to go back ever again.

This was the worst car repair experience I have every had after 20+ years of driving. Brought car in for tires and alignment. Tires were supposed to go on the front (written on the work order) but they put them on the back. As far as the alignment goes their printer was broken so I didn't get a printout of what they adjusted but when I left the car pulled like crazy so it was clear they didnt do their job. I called them and the told me to bring it back in. I dropped it off on a Sunday at end of day and they called me at 9am they next morning to sell me two more tires but they didn't tell me they only did 1/3 of the alignment (toe) but skipped the camber and caster which is needed when you replace suspension components. This time the printer at least worked but when I picked up the car at 7pm they give me print out that showed the camber/caster was the same before out of spec value before and after so the sheet made it clear they didnt attempt to do the work but no one in the store could explain why. I called manager the next day to find out why they didnt do the work and tell me if they were planning on doing the work of offering me a refund. He said the alignment was non-refundable and didn't like my comment that they I should get a refund because they didnt actually do the work. Eventually I was told I could get a refund but he couldn't do it over the phone. When he said that I said I would go there now, he couldn't do it because he was leaving and I guess he couldnt okay someone else to give the refund. Instead he wants me to take off from work in a few days when he happens to be working again . I think this is first review I ever posted online., that is how bad the service is.