King Towing in
Jersey City (NJ)

Called AAA for help getting my car unstuck from the snow. Rhesa truly went above and beyond getting me back on the road. Very friendly and polite service.

Called AAA for a tow, truck was here within 30 minutes, doesn't get much better than that.

The tow drivers do not have any concern for public safety. While at Newport Mall, there was a tow truck constantly swerving around cars looking for their next victim. While disregarding safety, the driver almost hits a pedestrian crossing the street to enter the mall. They were also blatantly break checking drivers that honk because of how they are driving. Stay far far away from this company for the sake of your car and safety.

Thieving company. Towed my car and gave me a rate and then charged my credit card triple. Took them to court and won and they still didn’t return my money. Never ever use these people. I believe they are Italian and they tell you basically that they don’t care. Run while you can.

Not familiar with basic towing but for AAA these guys were great and professional J cave our changed my battery ask me anything else he can do I'm satisfied thanks guys

They said I have to pay tax for the towing but on the sign, it doesn’t say anything of the sort. Terrible messy place

If you have a driver named Bradley, CANCEL THE TOW. Waited two hours for this man to come and AAA is wondering what did he do with the information on where to pick me up and drop me off. Once he arrived he said I’m not moving your vehicle until the cops come and close off the Highway 139 E, due to the delay truck driver caused two more accidents and the cops yelled at him for it. Once he got the vehicle dropped it off at the location AAA Automated Machine forced me to go to even though it’s closed, he made me drive the car off the belt because he wants to talk to whoever he was talking to on the phone. Filed a complaint to AAA about his performance and because he was the only tow driver available for overnight he decided he will not come back and help me at all. AAA states they will speak to this company when they open the next business day

Picked me up in minutes. Fast and courteous service. Very professional and friendly too, great convo! Keep up the good work.

Towed my car. Very rude and uneducated people. When we went for car pick up at 7.15pm, then men said u r late and it is outside of my working hours I need cigarette brake. I was waiting in cold with my kids. Really bad experience in new port area.

Stupid awful company, predatory towing. My dad’s car was taken within less than a minute while he was working Uber Eats near Newport Mall. We came back almost immediately, and they had already hooked it and taken it. This company clearly hunts drivers instead of following fair practices. $189 gone in seconds — money that people work hard for. Based on my experience and other reviews, this feels like a pattern, not an accident. Be very careful if you’re in this area.

These are the most uneducated people i’ve ever dealt with. They don’t know what it means to have a notarized paper. If i can give them negative starts i would. Please educated your workers and you’ll have to deal with less angry customers.

I used their company last night, the driver was very considerate to our situation, and all though didn't end up towing my car, he texted to make sure we were fine. They have become the only towing service I will use in the future.

You can file a complaint with Department of Consumer Affair at hudson county nj to protect your right. If you ever been accidentally towed the car, please keep a copy of your shopping receipt 1) They not supposed to hire a spotter in the plaze, if you see a staff with "King Towing" shirt sitting in the parking lot, please takes a video recording and that can be used in the legal action. Hope this help, and I am supportive of Kings Towing trying to help out community, but this current owner is doing more of a own purpose to drive revenue. The previous owner was much nicer than current one

We are preparing for legal action against this company! Our experience with Kings Towing was nothing short of a nightmare, resulting in significant financial loss and immense frustration. On July 28th, my husband's vehicle was improperly handled by this company, causing an estimated $800 in damages to the car. To add insult to injury, they refuse to take accountability for their actions. My husband paid them $150 to release the car, in CASH, and was not given a receipt or any proof of payment which, quite frankly, is highly suspicious and unbelievable for a legitimate business. We have irrefutable camera footage of the entire incident, which shows how my husband's car was working fine when he parked it, to the car being undrivable AFTER they intervened. As a direct consequence of Kings Towing's actions, my husband was forced to miss days of work, incurring further financial losses on top of steep repair costs we are now facing. Upon researching this company, it has become abundantly clear that our experience is not an isolated incident. The online reviews here paint a very disturbing picture of a company with a pattern of predatory practices, including damaging vehicles and engaging in questionable billing tactics. Be warned: this company operates with a complete disregard for customer property and basic business ethics. We have already filed a police report and are actively pursuing legal action to cover all damages, loss of wages, and other associated costs incurred due to Kings Towing's negligence. We intend to hold them fully accountable. AVOID AT ALL COSTS.

god awful company. Better hope you don’t get towed. They hire spotters that sit all over their areas so that the moment you leave your car, it’s on the hook. Been working with lawyers for 4 months trying to catch them under the predatory towing act. Making progress, i’ve got 2 seperate spotters on film. DO NOT park at BJs or Shoprite and walk away.

Terrible experience! This company is literally hunting drivers! I parked near Newport Mall for just 3–4 minutes to pick up a delivery order. When I came back, my car was already gone. It’s clear they just sit and wait for someone to leave their vehicle for even a moment, then immediately tow it away without a word. This isn’t about maintaining order — it’s a trap for unsuspecting people. I admit I parked in a hurry and not in the best spot, but their actions were excessive and inhumane. No warning, no chance to explain — just a tow and a fine. I wouldn’t wish this experience on anyone. Be careful — they work fast, silently, and seem to enjoy making people’s lives harder.

Company has unlawful towing practices. Driver refused to unhook my car from a shopping plaza until I begged him. He then requested I pay $90 in cash in order to unhook the car, but refused debit or credit card, despite the business accepting these forms of payment. I had to walk a half mile to an ATM and pray that he was still there as he said the flat bed was on the way. I was only parked there for 30 minutes and they claimed that the owner was watching on cameras (there weren’t any cameras around). This was clear and blatant trolling for unauthorized vehicles, on top of the fact that they don’t have ANY signs in this lot that state the name of the tow company, any contact information. There’s one small sign in the middle of the lot that’s not in compliance with NJ law. I will be reporting them to NJ consumer affairs and honestly, this entire interaction and the fact that I sat there begging the tow truck driver .. they should be ashamed of themselves. For 30 minutes!! And I honestly had no idea I couldn’t park there because it’s a massive shopping plaza parking lot with one tiny sign that’s not even compliant with NJ law.

They are heartless scammers who wait for people to exit their car near mall to take it. A delivery driver exited his car to grab order and the tow back in front before stopping he was already putting the lift down. I beep him to tell him that there is a dog in the back of the car and person was coming right back. He still took the car. I followed him and he kept circling the mall then cut a left to loose me from following behind him. I followed him to see where he was taking the car, so I can make sure that the dog was ok as the dog hid down, was terrified, gasping for air in the back. In humane. I stuck around to at least be able to tell the person what tow company took the car and to tell them to immediately get there, because the dog was terrified and the tow person did not care. I called the company because they hung up on the person trying to call about their dog. They said they knew dog was in car as they got the call already. Said the mall called them to tow car which was a lie. The person just got there. Ruthless and no regards for life.

Useless Scammers who will take your car in less than 5 minutes. Asked for a receipt and they can’t even send that. Worst business practices I’ve ever seen any company use. Beware leaving your car by the Newport area. Beware, they are immortal and are lucky they are still walking and in business.

As many others have stated this company has terrible practices. I did make a mistake by parking in the fire lane... for 5 mins. I ran inside picked up my food and rushed out. My car had DISAPPEARED. They stake out by the newport mall area to tow vehicles. Please be careful everyone they don't have integrity. they didn't even follow protocol on towing my vehicle. There was no police report made for me to find it. It was just gone. Thankfully I called mall security and they must have had this happen often because she knew exactly who to call... There's no way the mall called the towing company and they came that quickly to tow my car in 5 mins...they are stealing people's cars to make a profit. Which explains why their rating is extremely low on here. Where they park the vehicles is ridiculous as well. Its an EXTREMELY small parking lot making it HIGHLY possible for your car to get damaged as another poster on here showed their experience. If you're looking for a towing service this business tows. If your looking for a business that is supported by BBB look somewhere else! They aren't even supported by BBB...

I am going to file a legal complaint against the mall who give them contract to tow the cars. They shouldn’t not get any contract from places like mall and AAA. My car wasn’t even there for 30 mint but I pay them for whole day and money wasn’t the issue but they damage my car Don’t get fooled by allowing them to get any type of business dealing with people cars. The place where they keep cars is filthy.

The place they keep the car is not even legally should be allowed by any towing company. I am going to submit report to Better Business Bureau and I will take legal action against them and the mall who give them contact for towing service. They damage my car and when I start complaining instead of being professional they try to be rude.

As explained by all the comments before mine, this company is engaging in highway robbery. They pounce on this particular parking lot where there is no signage when you enter or anywhere near where the car is parked. The lady on the phone was the worst, they only want cash, and they charge us for 2 days even though the car arrived at 11:55pm.

They are horrible!!!! The sit and watch and plot to tow peoples cars. I was literally parked in front of my residence bringing groceries into the house my dog was literally in the car and they still towed it with my hazards lights on. I have filed a complaint with the better business bureau. The property manager didn’t call nor did concierge or anyone else.

I would give this company a huge NEGATIVE FIVE stars if I could. They hire the most unprofessional drivers. At approximately 8:15 pm tonight, one of their drivers aggressively and dangerously cut me off going up the ramp off of exit 15E going towards Jersey City. If I didn't move to the right as I saw him speeding right through the tolls (supposed to be at 15mph) coming towards me, he would have definitely crashed into my car causing severe damages. As we passed him going into 2 lanes towards the Kearny area, he decided to flip me off for honking my horn at his dangerous maneuvers. Then as we reached the red light right before the bridge, he flipped me off again as if I was the one at fault for his impatience and incompetence. This company needs to hire professional drivers who properly represent their name because that driver was doing that in their tow truck which he probably doesn't even own and would expect the company to pay for all those possible expenses in damages and he would not have cared. Terrible! If that's who represents your company and you allow it, I would never recommend anyone to use this company for our businesses or personal use. I have a video of the entire incident and I recorded the driver flipping me off (2x) and the whole vehicle. I am reporting the driver and this company to the Police. Thank goodness I was able to avoid his bad driving and I made it home safe. It could have ended differently with people like him behind the wheel. Unfortunate, sad and just plain old pathetic. I DO NOT RECOMMEND!!! THUMBS DOWN!!!!

I was rightfully towed by this company in early February 2022. Upon retrieving my vehicle, I noticed the rubber trim in the driver's side window was hanging from the top of the door. Additionally, the interior of my vehicle was covered in dirt matching the handprint on the window. The owner or manager that answers the phone confirmed that this company broke into my vehicle in order to disengage the parking brake. However, I noticed this same dirt all over the vehicle - including areas nowhere near the parking brake. I had to pay hundreds of dollars to repair the trim and get the interior detailed in order to get the dirt out.

AVOID THIS PLACE AT ALL COSTS: If I could give this 0 stars I would. Nothing these people said makes sense. They couldn’t tell me why the car was towed. Told me i was not allowed to call AAA to the lot as we are parked next to a AAA car. Then they told us we couldn’t drive off the lot and we had to call a different towing company to tow the car 25 feet off the lot so we could leave because they also wouldn’t tow it off the lot. A classic tale of New Jersey robbery and tow companies and police in cahoots.