This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Gonzalo Truck Repair Inc in Jersey City, NJ earns about 79/100: many drivers praise fast oil changes, fair pricing, honest, knowledgeable techs, and friendly, professional staff. Strengths include quick turnarounds and reasonable rates. Complaints are notable: misdiagnosis and unnecessary repairs, spotty customer service, language barriers, favoritism in the queue, and reports of theft around trucks, so security and wait times can disappoint. Reviews don’t clarify inventory variety, yard organization, or parts-finding ease. Overall sentiment: solid but mixed on consistency.
Give this place zero stars. Brought my Freightliner to have it repaired for coolant leaking into fuel. Had me change the fuel rail and then told me it was the injector cups. Was never the issue. Never fixed my truck and complained about nagged about a bill for coolant and a can of brake cleaner. Poor customer service poor mechanic work. Very unreliable and does not know what they are doing they play the guessing game and charge you for unnecessary repairs. Highly unrecommended find a better more reliable mechanic shop before you lose your money too
Gonzalo Trucks Parts and Repair is a Cuban owned truck repair shop. This place is friendly and well equipped for any truck task needed, from fixing engines to fixing the chassis to most electrical problems. They work with most tractors such as Freightliner, Peterbilt, Volvo, and more. They do oil changes, greasing, and Diagnostics. They change chambers, king pins, bushings, tensions. They also do A/C jobs such as recharging the Freon, changing radiators, and filter changes. So if your Tractor needs work come to this Mechanic shop.
Dropped our truck off in the morning, picked up in the afternoon after receiving a call it's fixed. Paid. Got the truck back and went back because nothing was fixed. Then they diagnosed the real issue (supposedly), refused to order the part they said we need, then refused fix the truck outright knowing what the issue is. Waste of time & money. Never again
I go there alot because of company I work for they have account and so far they're pretty good I have no complaints about them they get stuff done the only thing is that if drop off the truck to get more then 2 things done to it..you have to make sure that they do them all because sometimes they forget
Did oil change on my Isuzu Npr. It was my first time over there. Just called and drove in. They quickly performed a good job and basically, for half of the price asked in other places where you have to wait for a week to get in.
Bad experience with them I was there waiting for fix the problem they were pushing me around all the time , favors for friends it doesn’t matter if your are there all day they take friends first. At the end I left the place because I couldn’t handle it anymore , caused more problems for my truck because of lack helping out.
They are not good I live my truck and they taken all my stuff from inside of my truck my jacket, Bluetooth,everything I call the police because l want to check the camera and they told him all the camera is not working, son unos ladrones no vallan hay deje mi camion y cuando regrese a recojerlo mi jacket, mi Bluetooth, desinfectante, todo que ladrones son cuidense mi jentes para que no le pase lo mismo que ami bendiciones mi jentes.
Website
