This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of West Side Automotive in Jersey City, NJ skew very positive: professional, knowledgeable staff, fast turnarounds, clear diagnostics, and honest, fair pricing are praised, with many loyal repeat customers and same-day fixes. Communication is strong—Joe explains options and provides quotes; tire sales/installs noted. A few outliers cite poor professionalism or attempted upsell, so expect rare inconsistency. Wait times generally short; service quality high. Limited info on inventory variety, yard organization, or finding parts. Overall score: 93/100.
What clients say about West Side Automotive in Jersey City (NJ)
Took my car here for an emergency repair. My check engine light was on and my car wasn't accelerating properly. Even though I didn't have an appointment, Joe who owns the shop was able to get it fixed really quick. He also is very transparent and gives you a print-out of everything he finds/fixes. His prices are also relatively cheap. If I ever need my car fixed again and I'm in the area I'll definitely take it back here.
Very honest shop. I had them install parts I ordered without issue, and gave me a proper quote of 1.7k for when my AC compressor died in Florida, vs the 4k that PepBoys wanted.
Would recommend, solved service.
Not professional and deficient .They tried to scam me for a new radiator by saying there was a crack in mine . I would’ve paid double digits if I did not have a 2nd option . You are better off going some place else .
Was very impressed with the quality of work and level of transparency & professionalism. Joe kept me aware of the progress on my car, took the time to explain the issues to me and also provided a few possible solutions.
I found Joe to be very honest and also fairly priced. Very happy to have found him and will definitely be back.
As a side note, Joe also sells / installs tires so was able to replace my very worn tires at the same time as the other repairs.
Joe and Freddy are the absolute best car mechanics not only in Jersey City hands down, but I dare say the New York Metropolitan area. My mother has been a customer at West Side Automotive since the late 1980s and since I got my first car, I come to Joe anytime I need a repair. Joe is 100% transparent and explains in detail to you the car issue(s) and the solutions, gives a quote, and then executes. And every single time I have gotten my car repaired here, it feels and drives like brand new. He is worth every penny and the only car mechanic I trust. To me, it’s a no brainer to choose West Side Automotive for vehicle repairs.
My car Experience was well simple quick and the work is there was profession I will recommend this place to anyone That Ask me for a professional Mechanic I rate this place at 10
Wow! This kind of service is rare and definitely not found in NYC. There is no obscurity with pricing or funny business. The mechanics here are very knowledgeable and Joe will always keep you informed and up to date with the status of your car. I recommend this place a thousand times over!
There the best, and so friendly, the prices are clearly advertised and Gino and the staff always take time to explain what needs to be done and why, always the best value for my money!!!
The only place I trust to have the job done right the first time. They have been around for over 30+ years. Fair pricing given the quality and location. The best part is the education that Joe gives on what exactly they wil l be repairing and what may have gone wrong.
Joe is the best! From the first time I called West Side Auto, he was honest, attentive, and fast! I can not recommend West Side Auto enough. I have had so many services done here and they are always done to perfection.
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