McDonald's in
Jersey City (NJ)

This is the best McDonald's in America. They always make my food fresh.

I’m here at like 7:20 am. McDonald’s says it’s open 24/7 but the staff says they are open at 7:30. Food is done by 8am.

I waited on the driveway for an hour, almost two hour. Please do not go to this mcdonald.After midnight you will regret it. If batter just go anywhere far, don't have to wait for an hour or two hour Just to be served. Also the food came cold.

A very small McDonald's at the gas station heading to the tunnel. Fast service, has a drive thru and a walk up window. Decent pricing. Good for a quick bite.

Stopped for the bathroom so I had to buy some something. I left the food because I dont eat that stuff but the bathroom was clean.

Don’t bother ordering large fries here. They fill it up only halfway.

Terrible employees I watched 3 people pull off in the drive through because of them and then when me and my man tried to order this Hispanic employee goes “what do you want” yeah we left right away and went to the taco bell across the street???

This McDonald’s is always reliable when it comes to quick food and friendly service. The staff keeps the line moving even when it’s busy, and my order is always accurate. The food comes out hot and fresh, exactly what you expect from McDonald’s. The dining area is clean, and the atmosphere is comfortable for a fast food spot. Whether I stop in for breakfast or a late-night bite, the consistency here stands out compared to other locations. A solid choice every time.

This is disgusting, there was a feather on the big mac. I gave it to my daught and she the one that found it lucky we didnt even leave the premises. When i went to report it the cooks in the back was making jokes saying "that for them to see we make it with real chicken. This is disgrace. I want someone to really look into this McDonalds. This was uncalled for.

Me and my family arrived at our hotel and wanted breakfast. We went to this McDonald’s where the service was exceptional however the food was not. A hour after eating my stomach started to hurt I felt nauseous and had uncontrollable gas and diarrhea. I would never eat here again. I’m not sure if the food was handled improperly or if the employees decided not to wash their hands but this McDonald’s I do not recommend

They don’t let you use their restroom even though you buy something from them , such a bad experience for a big franchise like McDonald

I am giving this a two start because the employees are nice but I was absolutely disgusted when I went through the drive through yo find RATS surrounding the building, so I left. While I did lot see any inside due to me exclusively using the drive up but they were close to the door and the drive up window, which leads me to believe they could most likely be inside. I sincerely hope this issue is address

This used to be the best McDonald’s in the area. Not sure what happened but quality and service came downhill in the last 18 months. We’ve given it many chances thinking it would get better but we’re done. Not worth it, def do not recommend

Every time I visit a new city, I make sure to grab a meal at McDonald's. It’s just one of those dependable spots where you know exactly what you’re getting, and honestly, I love that. The Big Mac is my all-time favorite—always hits the spot! The service was quick and friendly, and the place was quiet, which made for a nice, laid-back meal. Definitely a solid choice when you need something familiar while traveling.

First employee forgot the salsa for my burritos so had to drive back…now I’m puking my guts up from food poisoning from the undercooked burritos. Young Spanish kid didn’t give me my receipt either so I can’t call and complain. Stay away! Been going here for years and has just gone downhill with these new employees who don’t pay attention and don’t care like the young Spanish fella with wavy hair.

A simple early morning drive thru … can’t go much wrong there ! Was a smooth experience.

Omg, this has to be the absolute worst McDonalds that I've ever been to. There's a window with a bell. You will stand there ringing the bell for up to 20min and no one even acknowledges you. The worst part about it is it always looks completely empty. When I step to the side and look into the window that shows the entire store I never see any employees at all. It always looks completely vacant. Everyone goes back to relentlessly ringing the bell and finally after a while someone will show up and listen to 1 customer only to then disappear all over again. I don't understand how and why this place is still even open?! Every time I pick up a delivery order from there I'm always on the verge of cancelling the order and just going home. I can't stand this place. Save your energy and time, go somewhere where there are actual employees there and where u don't have to wait around for 30 minutes to just be able to say one sentence to the worker before the window gets shut fast and hard in ur face again. ?‍??‍♀️. Never again will I accept any orders from that God forsaken establishment. ???

I ordered multiple items, but one of the burgers was missing, and the large fries were only half full. On top of that, they didn’t give me any sauces at all. Really poor service — very frustrating.

Missing items, missing items and missing dipping sauce, even some of the chicken strips dropped out of the box. Occasional mistakes? I can totally understand. But this is not the first or second time. I really wish McDonald’s employees in the US could’ve got any training, even just a little bit, before they start to work.

The unprofessionalism here, which has been mentioned by many other customers, is an absolute truth. Apparently the food preparation guy doesn’t like being told that he’s not doing what he’s required to do when preparing the food! I have restated having extra ingredients on the burgers and other items that I’ve ordered. The problem is that sometimes it happens, and other times it doesn’t happen. What definitely happens is that McDonald’s gets paid no matter what! A couple of days ago, however, the food preparation guy came to the window himself to forcefully state to me that he did what I know he didn’t do. To the food preparation guy: IT’S YOUR DAMN JOB TO MAKE THE FOOD THE WAY THAT THE CUSTOMER WANTS IT! PLAIN AND SIMPLE! DON’ T COME TO THE WINDOW AND GET AN ATTITUDE; TRYING TO CONVINCE SOMEONE THAT YOU DID THE THING THAT YOU DIDN’T DO! GROW UP! McDonald’s needs to reevaluate hiring this food preparation guy and hire someone else who is more professional. Here’s the reality check for McDonald’s: The customers are spending their money and should always get the food the way they want it! This cannot be to hard to understand.

It's super annoying that you can't add Mac sauce to your burger on any app, including the McDonald's app. Pretty much the only reason I ever go to a physical location anymore. That said, this location seemed good.

Dear McDonald’s Management, I am writing to express my dissatisfaction with a recent experience at your Jersey City location at 197 12th St, Jersey City, NJ 07310. On [12-8-2024], I placed order #1639, which included: • 1 Large Sprite • 2 Spicy McCrispy sandwiches • 1 McChicken Upon reviewing my order, I found that I had received only one Spicy McCrispy sandwich instead of the two I had ordered. When I raised this issue with a staff member, I was met with an unprofessional response, as they insisted everything had been correctly packed. This is not the first time I have encountered similar issues at this location. On previous visits, I have experienced and observed rude behavior from staff, including the manager, who has displayed an unprofessional attitude. I kindly request that you address this matter by reviewing your staff’s training on customer service and ensuring orders are handled with care. Thank you for your attention to this matter.

Absolutely disaster. I ordered for delivery using the mc Donald’s app and it was a disaster. They brought an incorrect order. I called them asking to rectify this and they only offered me a refund which will be available in 10 days. They had me more than 15 minutes talking over the phone. A completely nightmare.

This one's a lot better than the one inside Newport Mall. Been coming here quite a few times since I moved to Jersey City four years ago, and they've never messed up my orders. But since it's near a gas station, sometimes the drive-thru gets really busy, and I end up waiting a long time to pick up my order. Btw missing the double Big Mac :(

I ordered two 6 piece spicy nuggets bundles with my $31.77 order. Small fries were supposed to come with my nuggets. After waiting for the soggy nuggets to get what I thought was my completed order I found that my two small fries, which were on the take out receipt were not in my bag and I unfortunately already left the area. Tried calling, but of course, the phone number doesn't work. Very disappointing!

Located inside a gas station. Seems to be a pretty new franchise. Has drive thru.

This mcdonald’s is supposed to be 24 h. I always order some breakfast fridays and they always put a note saying “The store is currently close and we gonna open again at 6:45 am. Happy holidays!” Ok so why the manager or Owner change the open hours availability. Also the manager Elicerth is a complete mess. She always got an attitude. She think she can argue and make absurd comments about it. I mean We “The customers” are always right no matter what! Like or not in a bussines situation, it works like that!