On 02/21/26 I have lunch with family at 1:15pm McDonald, I ordered table service. However, surprise, my name and table number was called to pick up at counter. The staff did not want to deliver our meals to table. I don't think he was busy at all. This is my second time I made complaints to McDonald, this time, I write to Google as McDonald made no improvement to their service.
I came here at 4 something in the morning to get food before I go to work. There were cones in the drive-through, so I went through the doors. I walked in and started placing my order on the self-service kiosks. Someone came out and told me that this location is closed…which is weird bc this is a 24-hour McDonald’s…lazy workers, I’m guessing. My thing is if this location was closed, why are the doors open?
Stopped by McDonald’s and the experience was smooth from start to finish. The service was quick, the staff stayed friendly even with a steady rush, and the food came out hot — which is really all you want when you’re grabbing something fast. My order was accurate, the fries were fresh, and the sandwich actually looked put together instead of rushed.
The dining area was clean, and the vibe felt organized, not chaotic. Whether you’re pulling up for a quick bite or grabbing something on the go, this location handles business the right way. I’d definitely return.
Honestly I’m not one to complain at all but I walked down 3 blocks for 2 large Big Mac combos Lgr. Got everything aside from the fries.. I only noticed when I got back home and it’s not the end of the world but it’s really annoying since we paid for it and it’s such a simple thing? I worked 10 years in hospitality, it’s such a basic thing to have staff keep on top of ?
Not satisfied with the level of service. I placed a breakfast order was charged on my mobile app then I drove and arrived at the location 7 mins later to have my order cancelled and refunded. I was told someone would call me regarding my issue but never got a call back. Updated: Issued a complaint on app on 9/14/24 and like a month later they closed the complaint out. No store owner or manager ever called me back. Steer clear of this location it's one of the worst Mc Donald's in town. My wife decided to go to this location again and we asked for Big Mac sauce on the side for our Big Mac and they gave us tartar sauce. She wanted to go a 3rd time on Nov.30 2025 this time she ordered 2 $6 mc Double meals. Her Mc Double had hair right in the sandwich. If you don't want to get sick stay away from this place. The management/owners don't even call you back they don't address your issues. This place just takes your hard earned money and give you garbage from the service to the food. And if you zoom on the 3rd picture you will see a piece of hair on the burger. So Horrible this location will never change. It has the worst customer service and workers don't know how to read custom orders. I went in again on 12/22/25 used a promo on app and cause the cashier or mngr didn't know how to add it I made a purchase and never received my Big Mac with a $2 purchase. I'm officially done with this location. It's the worst location in Jersey City.and I was charged upcharge for my soda. Check your receipts everybody especially now for the Holiday Season.
Not a good experience. Went in there and computer didn't work had to wait till it restarted. Waited over 10 mins and then when we gave the ticket to pay cash the manager asked if I had a card or singles instead of a 20. I paid at counter cause I had cash only. Then waited long for the food and he was arguing with a customer.
Even more horrible! I used to frequent it because it is up the block from my social work side gig. From leaving people waiting in the lobby while they accommodate all the drive thru/food delivery app business to the useless manager.
They have kept me waiting, repeatedly, at midnight, waiting around for a simple scoop and dispense order of fries and Hi-C that had me waiting there for over ten minutes while they were all about the GrubHub delivery crew waiting around/prioritized.
McDonald’s is a nice place to grab and go. The food comes fast and tastes good, especially the fries. The restaurant is clean and the employees are friendly.
I took a call from this parking lot. Thought this was a good spot to take a call from park the car in a nice section. There was plenty of parking for me to take this phone call as I didn’t wanna take the call and drive on the phone at the same time.
Some days the counter’s closed and only the drive-through works. Other days there’s no food at all. Drinks run out randomly. Shakes? Only if you go through the drive-through, which is painfully slow. I used to be a regular, but every visit now comes with a new problem. This place has turned into a joke
It was an ok experience. Ice cream machine wasn't working. The ordering kiosk wasn't working correctly and kept glitching. No paper receipts either. The food was ok. The fries had a nasty after taste. They need to clean and change the oil. Too many teenagers hanging out and causing issues. They were slow getting the orders together. It took 45 minutes to get out food. Really do not like this location.
The customer service is very nice and the service is speedy. Sometimes they get your order wrong, but they are more than willing to make things right. Food was hot.
I, for one, am the kind of person who prefers to order from the cash register and not from the kiosk, because it my way of keeping these jobs available for the younger generation. My 1st job was a cashier at McDonald's but now these jobs are being replaced by Kiosk. Why did I give a 1 star for service? Because the Tall dark spanish man with yellow vest on (LGBTQ) Was extremely rude when I asked if someone can take my order in person. He said NO that's what the kiosks are for, I insisted and he still refused. Mcdonalds managers and franchise owner need to educate this guy on being more respectful and helpful
I gotta say I usually hatttteeeee coming to this McDonalds as its usually quiet dirty and I alwaysss wait over 30-40 mins for an order even if its just fries ...butnyou knw hownit is its close to the park and the kids beg and beg so we go anyways .....but tonight there was a young man working there I believe his name was Nigel.... when I tell you this young man has the customer service skills as someone who works in a 5star diner restaurant and was so sweet and nice and can read the room and solve issues so fast ...I had about 7 kids with me and he helped bring the food and corrected the orders and everything and never had nothing but the sweetest smile on his face....I dont never write reviews but that young man's energy was definitely top tier and I just really had to write one to tell him he is noticed and appreciated....theres so many times I come in there and the store and the workers are nasty (in their attitude) it was just so nice to have someone who was the complete opposite for once....
On 8/25 I came to this McDonald’s on communipaw in Jersey City around 10:20pm. The drive thru was very long so I parked and went inside the restaurant. No one was on the register during this time to take my order so I went to the kiosk where you can place your order yourself. However, it was only 1 kiosk out of the 4 that were working. When it was time to pay for my order the card machine to insert your method of payment went black.The employee EDWIN who I tried to explain the issue to and try to express to that I need further assistance was very very rude and very impolite when he address me and or my concern. I understand things were busy during this time but this employee approach to me was very rude. I proceeded to request to speak the manger who was on duty at this time of day who was able to better assist me. Not to mention she advise me that this employee had 3 complaints already on this day. Edwin began to even be rude to his manger while on during in front of customers while she was talking to me and trying to resolve my issue. EDWIN customer service was terrible, the way he spoke to his manger was not professional, the way he treated me(the customer) was awful. This place after 10pm is a mad house and the service is not great at all. This review is to help the company and it’s employees treat people who come in for service with more dignity and respect.
This night on July 10 2024 the girl with the eye condition/handing out the food, gave me my large caramel frappe with pieces of plastic in it. I reported it to the food administration and I’m expecting stomach pains. Don’t know if she did this but you guys need to check and make sure she isn’t trying to poison people. I’m a breastfeeding mother and I can’t afford to get sick and not be able to feed my baby. I had just got off work and just wanted a treat. This is not my first time having a bad experience with this location but it will definitely be my last. If I for sure get sick I’m suing.
The early morning service is bad. They don't pay attention to what they are doing, and they talk with a very bad attitude.... The only one who treated me well was a Hispanic lady who I called to give me the sugar for my coffee that the other woman was supposed to give me because she was at the window... and they didn't put the chicken mcnugget in the bag, I had to go back to get the food...
Went for lunch. Inside there was no one taking orders and I stood there waiting and waiting, until I finally left and got in my car and went tonthe drive thru. Got my food and left. Sitting at my job and eating the double quarter pounder with cheese and noticed the top Patty is quite pink inside.
At home, when I make a burger and it's pink inside, it's because I want it that way. At McDonald's I'm not even sure if it's allowed to be pink or not... either way I threw the rest of the burger away..... ?
Disgusting my holiday pies are old! No dates on any of the boxes for expiration date. It was like biting into crumbs and the cream on the inside was nearly hardened and chewy. I also ordered a Big Mac with cheese! No onion and they forgot the CHEESE! in my burger. Might I add the person at the counter knew I was in a rush and late for work as well. Not sure if this was done purposely, if so that’s not the way to treat customers regardless.
This McDonald’s location is always so thorough and clean. They get my order right the first time every single time, and my bag always has the essentials like napkins, sauce, and a straw for my drink. Great job!
172 Newark Ave 2nd Floor, Jersey City, NJMobile phone repair shop
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