Staples in
Jersey City (NJ)

They allowed a fraudster to purchase laptops on my card which was not present it was used through the internet. I disputed this charge some 3 hours after it was made. Staples allowed the fraudster to pick up the laptop 36 hours later and left me to dispute the charge. It took about a week to undo the charge and the fraudster still has the computer. I would say they are incompetent. That's their own expensive course and almost mine

This store has THE nastiest customer service representatives, I’ll never return to Staples.

I’m not a guy who writes reviews, but after my experience at this staples I felt the need to leave a review. Costumer service here is clearly not a priority. Extremely disappointing experience. Staff were completely unhelpful and showed ZERO interest in assisting costumers. Dismissive and unprofessional responses. Poorly managed location. Avoid at all cost

Really great service at the print center -- highly recommended!!

Dominique, worked SOOO well with her team, and basically invited me in to make sure my order was specifically what I was looking for, she was patient, offered discounts that were qualifying for my purchase- and overall just made me HAPPY to be at Staples! The cashier (I didn’t get his name) told me about the recycling program. Helped me download the staples app to get the maximum pointed for my recyclables, and with SUCH - positive spirt. It made it FUN to go through a mundane “throw away”. This team is EXCEPTIONAL all the way around!!! Thank you for making my experience so fun and painless!

Subject: Issues With Epson ET-2800 Printer and Warranty Purchase Dear Staples Customer Support, I am writing to report two issues I have experienced with my Epson ET-2800 All-in-One printer and to request your assistance. 1. Printer Scanning Issue For a long time, I have been having trouble with the scanning function. When I try to scan, the printer asks me to select either “Computer (USB Connection)” or “Last User.” After choosing either option, the printer displays an error message and does not complete the scan. I have tried many times to fix this, but nothing has worked. 2. Warranty Concern When I purchased this printer at Staples, the salesperson told me I needed to purchase an additional warranty, so I bought it. However, when I later contacted Epson support, they informed me that the printer was already covered under warranty. This was confusing and frustrating, as I paid for extra coverage that I apparently did not need. I am kindly asking for your help in addressing both the scanning issue and the unnecessary warranty purchase. Thank you for your time and support. Sincerely, Sami Hanna

Jamareon was a helpful employee, I ways want him to help me with service in the future.

I recently visited Staples and had the pleasure of being assisted by Shea. I can't express how grateful I am for the level of customer service I received. Shea was incredibly sympathetic to my situation regarding my grandma’s passing, showing genuine kindness and understanding during this difficult time. Not only was she professional and efficient in addressing my needs, but she also made sure I felt supported throughout my visit. it’s rare to find people that genuinely care about what you’re going through. Thank you, Shea, for going above and beyond! You truly made this experience all the more easier, I appreciate you so much!!

I recently visited Staples and had the pleasure of being assisted by Shea. I can't express how grateful I am for the level of customer service I received. Shea was incredibly sympathetic to my situation regarding my Mom's passing, showing genuine kindness and understanding during a difficult time. Not only was she professional and efficient in addressing my needs, but she also made sure I felt supported throughout my visit. It's rare to encounter someone who combines professionalism with such heartfelt empathy. I left the store feeling uplifted and appreciated. Thank you, Shea, for going above and beyond! You truly made a difference in my day.

The sales associates were very helpful. I used the copy machine and encountered an issue with scanning. The associate was quick to resolve the issue. Another associate helped me find the paper I was seeking. They were both very cordial.

I recently went school shopping my daughter was so excited to find her irradecent mermaid pencil case. It was sealed so we figured everything was fine when we get home and open it the inside zipper was broken so we returned it ans asked if there were more in stock which i was told they had 50 on hand. Prior to asking I searched thece.tite store top to bottom looking nothing she had a team member look I told her if it's 50 it has to be a case or something. No response after looking myself and waiting on them for 25 minutes I walked out. Went online and placed an order when I went to pick up they gave me some pastel flower one nothing like the one I ordered at this point it Said there were still 50 in stock they said oh its this one sorry only to get home and realize it was the same broken one I returned. Now I'm livid it's not hard look for the boxes it's clearly in stock. Headless to say I was on vacation and looked in 4 stores in PA and those employees were so helpful and knowledgeable one even offered to order it online and ship it to me why did none of the other stores offer this prior? Truly disappointed in my interaction and shopping experience and needless to say my daughter is upset we couldn't find it. This has been a month long mission with no success. Added photo for what we were looking for. I'm pretty say I have searched and searched with no success....Train these employees stock your selves all those boxes up on top could of been put out would of probably brought u more sales if it was on the floor there was clearly space for it all....

I had an outstanding experience at Staples, all thanks to Vansh from the customer service team. His kindness, patience, and creative problem-solving turned what could have been a stressful situation into a seamless and even enjoyable visit. Vansh listened carefully, offered thoughtful solutions, and never once made us feel rushed or like an inconvenience. It’s rare to find someone so genuinely committed to helping customers, and Vansh went above and beyond for me and my team. I would return to this location specifically because of the five-star service he provided. I sincerely hope the entire team follows his example — he truly sets the gold standard for customer care. Thank you, Vansh! You made a difference.

Bobby, one of the store associates did a fantastic job resolving an issue I had with a damaged office chair I brought in for repairs. He did an excellent job troubleshooting the issue, and helped carry out the assembled chair over to my car. His customer service was excellent.

Terrible service staff. The Woman says nonchalantly without even looking at customer “It’s Locked” when asked about public restroom. She doesn’t even explain if she can open it or it’s not available to public. She sees customers as Trash and no wonder she brings her miserable mindset to the workplace. FIRE HER!!!!!

I brought a printer here. It is a good place for printing papers The employees are very informational, helpful and kind. It a pleasure to shop at this store. I love it

Just want to take a moment to shout out 2 amazing interactions I had at Staples today. I was searching for Toner and deposit bank bags and Tiffany went above and beyond to help me find what I was looking for. She had a genuine interest in helping me find what I needed. Jeremy assisted me at the sales counter with placing an order for my bank bags. He suggested I download the Staples app so I could get the best deals that were available. After I setup the app I was able to use coupons and rewards to save a total of $50.00 Tiffany & Jeremy thanks again for the amazing customer service!!! I will be back again for all my business needs.

Unlike in the not so distant past, our experience at Staples the last several times was exceptional. It actually offers a loyalty program that has value to us.

I stopped by the copy area here waited and waited and waited. The person behind the counter was busy chatting and joking. Never asked me if I needed help or even acknowledged me after making eye contact plenty of times. Other guys in the copy machine area walked by me no greeting no nothing. Tried to ask him something, he just walked past me. They do not want to help at all. Just pretending customers are not there.

As a loyal Staples customer in Tampa, FL, it was only natural to visit the Staples in N.J. when I needed office services. I had the pleasure of meeting & being a recipient of Janet's exceptional customer service last Sunday, June 9, 2024. Not ONLY did the lovely Janet go above & beyond with my Amazon return. That alone was a 5-star experience! Janet also DELIVERED a case of water to the trunk of my car! I pulled up, popped the trunk, got out of the car & Janet was walking away... she already placed the 24 bottle case in the trunk! In a time when customer service is pretty much non-existent, Janet is the epitome of building client relations instead of making a quick sale, allowing Staples shoppers to run into competitors instead of remaining loyal. Bravo, Janet. You are a diamond in the rough...thank you!

I was helped today by a very knowledgeable and personable employee by the name of Emmanuel Osei. I watched as he assisted customers who waiting for the copy and mailing personnel. He also helped me with a tech issue even when it wasn’t his area. I was very impressed by his customer service skills! He is a “great” employee.

I was given remarkable customer service by a young woman named, Lourdes Mercado while processing my online orders for prints and pick at the jersey city 440 location. She went out of her way to get in touch with me to better my design. This was not part of her job and after dealing with many printing companies for my small business,I know for sure this is not common. Once I got to the store for my pick up , I made sure to write down her name so great employees can get recognized just as often as the bad ones. I appreciate you beautiful ! thanks again for going above and beyond ;)

The timing for printing and execution of holiday cards was spectacular. I ordered late in the day on Monday, they were ready early the next day. After miscounting the number of cards needed, I had called up and the additional cards were ready within 1 hour. The all looked awesome! The woman doing the printing, I regret not getting her name... she was just awesome! Couldn't thank her enough!

It was a Monday evening but not enough staff on the floor to ask me if I needed help. I could not find the area of certificates. After 4 times walking around, I had to search around for an associate member to assist. She was just finishing up doing passport photos. She then radio someone to assist me. The gentleman took me straight to the area. Note: there's no signs that they were in that area next to the chairs. It was a very limited option of certificates. I wished they had more of a selection like what I viewed online for that Jersey City rt.440 store. Nonetheless, the gentleman was very knowledgeable and answered other questions regarding shipping things. I was happy about my purchase, wished there was more options, but it is what it is. The cashier was the same knowledgeable gentleman who assisted me. I left with something and my students loved their award certificates. Thank you for the help.

The TSA precheck process runs so smoothly here. Sign up sheet in front. Plenty of seating. Convenient location in the store near travel stuff. It generally takes 5- 10 minutes, start to finish. My whole family did it, and we each had a positive experience. The people we dealt with were nice and efficient. Surprisingly enjoyable experience with a government bureaucracy!

I don’t usually leave reviews!. But I really had to on this one! I always make my business cards at Staples!! So I came across this particular one! And I was so amazed on how they treat people with kindness and respect and most importantly they really put effort into getting what you want corrected! no matter how long it takes them and no matter how long the line is!. I haven’t met a mean person at the printing section! I’m just so happy that they are really kind polite and generous! It’s something we don’t see any more of these days. Thank you guys for always helping me and always coming through for me definitely appreciate Yous

Literally all Self Service printers are down asked for help half an hour ago I was told I was the next customer to be helped in line yet several customers were taken in-front of me at the copy and print section. I’m just trying to do my own thing and print and fax some papers but I can’t even do that without being lied to or just simply not helped. Keep in mind this whole time there is no longer anyone else in need of help I’m just standing here with other customers trying to do our own self service. Don’t waste your time at this staples ! Terrible service and attention.

Friendly copy shop staff. Large location. Ample parking. What you'd expect at a typical shopping plaza Staples.