Within the past 3-4, I’ve not been satisfied with the service. I’ve either had to call due to trash not being picked up or recycling not picked up, and yes, the bill has been paid. I’ve had to do this more than one time and it’s been frustrating. One time, the trash truck got the trash and recycling. What’s the use of recycling? Sad part, I still had another recycling container that wasn’t picked up, and I’ve had recycling partially emptied. This past week all was good. We’ll see how long it lasts.
I appreciate the email communications for any reason I should be aware of. I can count on the pickup for my trash most every Monday, baring holidays, in the early afternoon. The service guys are friendly. Linda
Not a fan of going to retrieve my trash can with an open lid, only to have to dump the entire heavy can over to pour out the accumulated rain. I have asked three times if the trash collectors are supposed to shut the lids, particularly on rainy days and was told that is a part of their duties. I have been told 3 times that they will "make a note of it on my account", only to have it continue to be left open. If it is a normal part of the assigned duty, then why do you need to make a note of it? Talk to your employees!
I would highly recommend as I have used them for years and always been happy with the service they have provided. They are easy to get a hold of if you have any questions and their customer service is always helpful and pleasant to deal with.
Having been moved to Rumpke due to them buying Alpha I have been less than pleased with service. At least once a month they miss our trash and Our cans are thrown in the ditch consistently.
Rumpke has been so dependable and responsive provider. The equipment is very efficient and the staff is always pleasant. When I am home at the time of service I try to offer a bottle of cold water when appropriate. We are very pleased. Thank you.
No consistent pick up time. Your people are quick, but they leave a lot of trash in the neighborhood, which then blows into my yard, since I'm in a cul-de-sac. Less than happy that you bought out Alpha when you didn't win the popular vote.
We moved into our new home late fall and had a ton of garbage for about a month as we were buying new household items. Every time we had a huge pile of garbage out front, it was taken with no complaint. We really appreciated the opportunity to beautify our home and know the garbage would not pile up outside or be notified to make the bags less heavy. Thanks Rumpke!!
One star is generous. The family owed company that we used sold to Rumpke and it has been nothing but missed pickups since then. I call them and they apologize and say that someone will be out to collect but no one ever comes. The old company never missed a pick up in the entire time we were with them.
I’d give Rumpke 5 stars, but it needs to improve its communication with customers and consistently let us know when there are changes in pickup days. It would be great if it had a text-based notification system.
Wish we could get rid of the Columbus pickup and have your company handle it all. You can sure tell the difference between deli hires and honest workers
Paid my bill online ONCE to avoid it being late and they ASSUMED I no longer wanted it via mail then sent me past due notices instead of a regular bill. Then they didn't pick up my recycling or trash when they were trying to force me into electronic billing.
I’ve never had a bad experience. I called and told them I needed my can replaced, and it was replaced the following week. They told me the proper way of disposing old carpet before I sat it out for trash day.
The service that we receive from Rumpke is very dependable. They pick-up up my recycling every Monday, except for major holidays. I've seen Rumpke employees take the time to pick up items off the street that fall out of someone's recycling can when it was being loaded into the truck. I've been impressed by their consciencesness. I like living in an area that supports weekly recycling.
Much better than the trash company at my other house.
These Rumpke guys empty the trash and no problems. On windy days they even push the trash cans into the grass to keep from blowing in the road.
This is the kind of boring yet reliable good service you want when it comes to trash and recycling.
We have been receiving services from Rumpke for many years and have always received great service. If any issues arose they were resolved quickly and with satisfaction. And if there is any interaction between us and the team they have always been very pleasant.
This past Friday, trash was picked up about 8:30 rather than the usual, sometime after noon. Our usual pick ups are recycling between 8-11 AM and trash anytime after noon. With that precedence being set, it would be great if it would be adhered to for those of us older who need to put it out in the morning.
Generally Rumpke does a good job of getting our yard waste, recycling and trash pick up each week. I have been having an issue with the recycling and trash cans just being left in the street after being emptied. All the cans used to be placed properly back at the end of the driveways, but now they seem to be tipped over and out in the street. Can we go back to the old way?
I utilize Rumpke for my residential trash and recycling . There was a mix up regarding my recycle week and the recycling items were not picked up at my residence. I contacted Rumpke customer service and the situation was professionally handled to my satisfaction. The true measure of any company is not what they do when things go right, more importantly what do they do when things go wrong. Thanks Rumpke !
Your service always does a fantastic job and always empties out my trash and recycling regardless of the weather or condition. Thank you for doing a great job. Keep up the good work.
EDIT: Don't feign concern by answering back asking me to call and get mistreated by your horrible customer service. Just DO YOUR JOB.The one you get paid to do whether you come out or not! You skipped Monday it's now Wednesday and we're 2 weeks deep in residential trash!! HEALTH HAZARD! The city is back 2x now since the storm. GET TO WORK! If this wasn't the 10th or so time in less than the 2 years I've lived here, I still wouldn't give you a good performance rating when you do show up.
EDIT: yea. You showed up for ONE dumpster. When you neglected our account for up 2 wks and then you show up and only take ONE OVERFLOWING dumpster (as though on schedule just another day), what do you think is going to happen with all the backed up refuse? Rather than FIX your neglectful service issue and pick up BOTH overflowing bins you create another overflow.That's not common sense talking, that's verifiable from your past neglect fact. It will take several pickups to correct this reoccurring issue. And kitty cats get cramped and leave when it's too messy. Meow.
What a bunch of kitty cats! Contracted and paid to empty trash dumpsters for my apartment building and they use any reason to not show up. This isn't recycling - this a HEALTH HAZARD! A BUILDING FULL OF TRASH FROM A WHOLE WEEK! If the city can show up after the snow and empty 1 bin across from ours, Rumpke can't get their paws dirty. Meanwhile we sit with 2 overflowing dumpsters that I'm lucky enough to live over. Screw you guys. You're paid to come 3x a week and most times even then you can only be bothered to empty ONE of them. And now that it is overflowing caused BY THEM for not even TRYING - as another excuse to not pickup! Another contractor will be hired to come and clean it up before these kitty cats show up again to do their job. If you manage a building and contract with them, have a back up and better yet don't sign with them. Thanks Rumpke for the stinking trash under my window. Good job!
Rumpke purchased alpha waste. I purchased a trash can last season from alpha. Rumpke tried getting the trash out of the can last week in the winter too Agressively and smashed the lid off the can. I called and told them about it and they are saying we arent responsible for damaging your can that you got from alpha. If you want a new one you can rent it from us. I said no you can replace the can you damaged and keep the damaged one. The lady from rumpke then says we arent responsible for damaging any of homeowners property. We will not replace your can that we damaged even though we own alpha and that is now owned by us. Terrible customer service representative and terrible experience, if you are reading this go to another company for waste services.
Literally the worst company I can imagine working with. I rented a dumpster for a residence in Mansfield, Ohio. They attempted to pick it up and apparently it was overfilled. No one called to inform me of this- I was not AT the residence and was not aware of the issue. Instead, they sent me a bill months later for $200+ for a “dead run.”
When the dumpster did not disappear on the date we expected, I contacted Rumpke and no one could tell me why it was not picked up. It took a few more calls to determine the issue and we then remedied the problem. Rumpke NEVER REACHED OUT TO ME to communicate the issue. What a joke. I’ll never use their services again.
They are the spectrum of trash companies. Every bill it goes up without notice. I have to call one week out of each month due to no picked. They promise to be back out later that day, never happens and refuse to refund you for their issue. They require 3 business days to "give them another chance to pickup" and yet never do. DO NOT TRUST THIS COMPANY!!
Service for us has been excellent. Always timely pickup and good about taking lot’s more than their limit, especially with yard waste in the summer. Over 12 years pickup has only been missed 2-3 times and an easy phone call they have done the individual pickup with in 2 days.
These guys are terrible. The company I used for years sold to Rumpke and it has been nothing but a problem. I now have 2.5 weeks of trash sitting outside because they have failed to pick it up. Rumpke trucks drive right by. The 800 customer service is a centralized call center that has failed to do anything but tell me it will be picked up in 48 business hours and that a local supervisor will call me. Neither has happened and it has now been almost 3 weeks since a pickup. Select them at your own risk.
I have observed a decline in Rumpke's trash collection service, particularly today. I am uncertain if this is related to the purported holiday June Tenth, but I have noticed that they have collected various items, including furniture, from residents' trash in my homeowners association. However, today they left certain items, such as rugs and padding, at the curb. It took me only two minutes to load these items into the back of my truck. I believe that individuals who are not willing to provide adequate service should consider alternative employment that better aligns with their work ethic. Furthermore, I have experienced poor customer service, particularly when I inquired about an account that is not in my name, despite being a resident at the collection address. This company is very unreliable , which may be why they are relegated to providing trash services in the first place.
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