Encova Insurance in
Columbus Grove (OH)

Mr. Patterson, the adjuster, was friendly and answered all our questions. Service was quick and thorough. Very satisfied!

I just had to make a claim due to a recent accident of one of their clients and I spoke to a gentleman named mark he was very kind and helpful through the whole process. He went to extremes for me definitely recommend !!

Mark Dorris did a great job handling and expediting my case. I hit a deer and my car was totaled. Mark communicated with me, and always responded quickly to any calls or texts that i sent. Hit the deer on Monday, received my settlement check on Thursday. Even sent me a check covering some of the taxes incurred. With employees like Mark begind them, Encova is a good choice for insurance coverage. I even have Encova for my home insurance.

I was very impressed in the handling of my car damage claim. Everything was handled quickly and with courtesy. The adjustor, Tim, was very professional and knowledgeable.

Dave Griffitts and Mark Dorris were very remarkable in their help with me and getting my car done with Encova Ins. From helping me understand all the areas in filing a claim, the options in the claim processes, and having a great settlement for my special car. All is well with my special vehicle.

When our daughter was in an accident 5 hours from home, our partners at ENCOVA saved the day. They confirmed her well-bring, explained the process, made sure we had a rental car, and stood by us throughout the lengthy repair process (the body shop had some supply chain challenges re: parts). Lisa J. (our Claims Resolution Specialist) and Gary L. (Senior Material Damage Appraiser) were friendly and helpful throughout - and were promptly in touch after each interaction, always confirming that we got what we needed.

If I could give no stars, I would! Pay all this money, for what? I got Absolutely no help, with an accident that wasn't my fault. I called numerous times, with no response. Maybe an email asking if I wanted encova to take care of the damages. I guess maybe that's the only time you can get help from this company, when you have them take of your claim even though it shouldn't go against you because the accident wasn't your fault. You have to pay the money for the police report, because you want your vehicle fixed so in order to have that happen in a timely manner you have to take matters into your own hands and fight it out with the person responsible insurance company with no help from encova, because I can't get my calls returned. They have no problem taking my money, but don't want to do anything for me when I need them to. Stress free? Ha far from it. So glad some of these people that sent a review had a Stress free experience, unfortunately I did not and still am not over a month later and still not resolved. I mean where does my money even go for this insurance, because it definitely isn't to help me.

I would not use Encova. I had a uprooted tree on my garage i got 2 estimates and used the one that was almost 50% cheaper then the other, but Encova said it's too expensive and will not pay full amount! I think they you prefer you to use a Craigslist guy instead of a licensed tree service! Edit. I would have had to wait with a uprooted tree for over 8 days before I got an estimate from Encova. Would have been a huge danger to people and structure. Not to mention it took 5 weeks to get a partial payment.

Update to my initial review. After initially delighting me by promptly issuing a check in the amount of their estimate of the damage based on their photo based App - which turned out to be about a third of the ultimate total cost of the repair, things got real and went downhill. The repair shop submitted detailed estimates upon tearing the damaged parts off which of course exposed the rest of the damage not shown in the App photos. Encova paid partial amounts two more times including aftermarket allowances rather than the required OEM equipment. My adjuster was conveniently on vacation for about a week after the final invoice was submitted and no one else was resolving that final payment. Tired of waiting for my finished car I paid the invoice balance to the body shop and looked to Encova to reimburse me. After much back and forth Encova adjuster said “he” just couldn’t afford to pay the shop’s invoice despite the detailed documentation of the charges. I wound up eating $1000 on this accident caused by their texting young driver. Not worth hiring a lawyer to chase it and you can bet they aim at that settlement gap. I’ll be better prepared for them next time.

Wife and I were rear ended on December 31st and it is now January 8th and they refuse to do anything. Random parts are falling off of the vehicle and they only state that they have to wait to speak to their client. So suppose he never answers the phone, then what. They have the police report that states their client is at fault. I will file a law suit in court tomorrow morning in Medina ohio if I do not hear back from this insurance company with a resolution.

Mark Dorris is amazing!!! Very attentive quick to take care of business and get me back on the road! I have never had such a great customer service experience! I will be using this insurance company for many years to come!

Very pleased with the professionalism of the engagement center representative who worked so hard to clear up an administrative problem regarding paperless billing. She communicated with me constantly as she worked on the issue and made certain that I was satisfied. Refreshing to encounter this level of service these days.

Encova performed beautifully with the information they had at the time. I figure that by applying my deductable they figure I'm at fault. Since I was in the left lane, where did the other automobile come from? Oncoming traffic lane, but in my direction? Not kosher. Not Encova's error, but poor police work/reporting.

There aren't enough stars. I can't say enough about the experience after my car accident. I was facing the unknown. Dealt with 2 people before Craig. I am so very grateful for his knowledge and A+ customer service. Speaking on the phone wasn't like another customer service person, it was like speaking to a friend. Someone give him high kudo's!

One of the most disappointing companies I’ve ever worked with. They conduct frequent audits that feel more like attempts to extract extra money rather than provide real service. Their professionalism is lacking, and they show little regard for long-term customers. I do not recommend. Look at other companies for your insurance needs.

I recently had an accident and had to file a claim with your company. The service I received from my agent, Shepards Insurance in Florence Ky, to the adjuster, Mitch Russell, was TOP NOTCH SERVICE. All parties involved made a stressful situation very easy and provided excellent customer service. Thanks!!!

Very disappointed in the way my claim was handled and what was actually covered under the policy once the dust settled. I ended up having to pay a significant amount oit of pocket. This company is alot like others and does not go out of their way to make a customer feel appreciated given the cost of premiums. If you are looking at this company for either homeowners insurance or vehicle, don't get your hopes up.

Tristan is not only professional, he exhibits a raw and real personality, and has a wealth of knowledge about cars and the Insurance Industry. It’s a pleasure to talk to Tristan given that he is an outstanding communicator, and listener. He is making this claim process much better than I anticipated. Encova is fortunate to have him working for them.

This company is a joke! No claims, but they wanted to jack my rates up. When I had my agent put me with a different company, they sent me threatening letters to put me in the collection agency over $1.50 and to put a hit on my credit score. 1st of all, you did automatic withdrawal for your payments, so I am not the problem....you are! Also, reach out to my agent instead of sending threating letters over an amount that's so small. With how you do business, i kind of hope you shut down.

I sold my home back in January of 2025, after I had paid my homeowner’s insurance for the year. Somehow Encova did not have record of this, and refuses to reimburse me except for maybe a few months back. Would not recommend using this company to anyone.

We had a devastating electrical house fire back in November 2023. We lost 3 dachshunds and 8600 household items with our home needing to be rebuilt from the inside out. The whole family was in shock and although we knew we had insurance, we had no past experience working with a Large Claim Adjuster and how they would respond. We'd only heard negative stories over the years about Insurance Companies interacting with their customers on a large claim. From our first introductory meeting with Ben Williamson at Encova, we knew we were in good hands! Ben was very knowledgeable and walked us through the process. He gave us the confidence and assurance; we were working with a seasoned professional! He was very caring and sensitive to our needs through the entire process of putting our lives back together. We're very grateful for Ben being our adjuster and now friend that helped us get through this difficult time !

Encova has made the process very easy. I got a call from adjuster the same day I filed a claim. Yana has been wonderful to help with getting our car fixed.

Encova has been incredibly helpful with our insurance claim. Everyone we’ve talked to has been incredibly helpful, friendly, and knowledgeable. They’ve gone above and beyond for us. We would recommend this insurance company to anyone!

Well let’s see, I was sitting in my car ready to turn on main street. To go home when this lady puts her truck in reverse and slams me on the 3rd of September. I don’t hear from anyone for over a week except the guy who gave permission for the rental car. Then nothing! Then on the 18th of September this Lady calls from total loss department and I’m in the blue. She’s telling me my car is totaled. Excuse me there was NOTHING wrong with my car AT all till I was hit. She was nasty to me calling me condescending because I’m interrupting her saying “what are you talking about?” No one contacted me about anything until her nasty self. Ironic enough I’m the one that got hit. I’m NOT done with this!!!!

My experience was with the Encova Insurance was very uplifting and heart warming. I, was t-boned on my right rear tire, going West and I rolled twice with whipping my vehicle around and over facing East in the same lane I was in except I was going East. Mark Dorris, was remarkable, I had lost my husband of 63yrs., 9/1/24, my accident was 8/16/25, Bob had done everything, Mark stepped in and handled everything for me, including calling Co-Part, because I had to drive over there the third time to sign my title, which I wasn’t aware that I had to sign, he called Co-Part, to make them aware of the situation and even gave me the name of the person that I had to speak to, as I told Mark, he went above and beyond and I’m so appreciative ?

I would again like to thank the people at Encova for making this whole process as easy as possible. They have made every step of this claim process painless and have made it easier for me to move forward towards getting this done and getting back to work. I am very grateful for all of you that have helped me during this time and would like to again express my appreciation for the ease of this process and the speed with which you've helped me get these appointments and benefits scheduled and moved forward. Approvals have been swift once documentation is sent and I have not had to wait on anything. As soon as I have a direction from my doctors, Encova has been there to ensure I can continue moving forward and getting things done so I can return to work.

I hadn't been involved in an accident in many years, and had never heard of the other driver's insurer, Encova. They have been excellent to deal with from the first contact. They forwarded an App to upload photos of my car's damage and the App worked well. I chose my local repair shop and will be getting the work completed in a couple months. Meanwhile, Encova appraised the damage based on the photos I submitted and issued me a check for that amount right away. My appraiser, Gary, assured me that if the shop finds additional work that the appraisal didn't pick up then Encova will pay that additional amount. Couldn't have gone better up to this point in the process.