Some very nasty attitudes over the phone. Zero respect and blatant disregard for customer service. Overcharged for simple maintenance, calling around to other shops I got quoted the same repairs for much lower.
My daughter trusted Ernies Automotive services because someone referred her.
First request was to do the diagnostic because she wasn't sure what the issue was besides the over heating and loud noise.it was suggested to her to fix power stirring,windshield wippers, tighten bolts ,cover an exposed holes .she was notified within 24hr .her vehicle was ready totaling $1,500 she paid. After picking the vehicle up drove less then 4miles home the car was overheating again.it was towed back to the shop . They called her saying she needed a radiator. bottom line she originally ask for a diagnostic for overheating and loud noise. Another $800 was requested for a radiator but was told it could be other heating issues. Keep in mind she originally asked for a diagnostic.
I’d definitely recommend this business. Staff are very kind and helpful. I went in not knowing what to expect and felt respected through the process. They were very thorough in diagnosing the various problems with my car. They walked me through in understanding the seriousness of various issues and what was most urgent to address. When it turned out that even after they had spent so much time with me explaining everything I wouldn’t be able to afford repairs at the moment, their kind demeanor never changed.
Had ac/heater work done paid a hefty price but problem was not solved. When I tried to get this problem rectified Nate Fredrick's put his hands on me aggressively ( I'm a 62 yr old man) and told me to get off his property if I didn't he will call the police . I've done business with Bill the original owners for 5 years. I asked for the corporate phone number and was told there isn't one . If corporate reads this I hope they reach out to me . This is not how managers treat the customers.
I highly recommend this company period i had a private mechanic, replace my battery and alternator on my pro master Van and it would run for a little while and then not start back period so we took it to the local Dealership on South Hamilton road and I have never been treated with such utter disrespect that I enconterd from their service team, after a $200 fake diagnosis, with no documentation or print out of diagnostic evaluation. they told me I needed a $1,000 alternator and a $1,000 installation. I had my truck towed (tow waived w/service) to ernies their inspection DID NOT NEED $2,000 ALTERNATER. Only had some loose wires only needed Tune up. Oil change, marker lights, driver window motor repair a couple other minor itens all less than $700 and most importantly treated with dignity and respect.
Do not come here if you’re a pretty lady they will try to swindle you out of so much money. My wife took her car here a couple weeks ago to get her a/c looked at and they magically found $5600 worth of repairs that needed done (more than the car itself is worth). We took it to a different shop that we usually go to and somehow the $5600 worth of repairs had fixed themselves and it only needs $700 in repairs. when i called to ask them about it, they hung up on me before i could even finish telling them the problem and sent me to voicemail two times in a row immediately after.
Went there for AC. Work. They got my AC working at a time. Ly manner, it was exactly what they said it was going to be. They did to find another issue. Presenting me with options for that will definitely be returning to use them again.
Veteran took my truck here they had it for 5 hours the veterans service was paying for work they never started working complaining bolts stripped but after taking to other mechanic he removed bolts no problem Ernies made diagnostic remarks without service.You claim your shop doesn't recognize my name I have a invoice to prove what I say and as owner you should check in on your shop e main Street
Probably the only honest mechanic in Columbus. I had a severe oil leak in my car after an oil change at a local quick oil change shop. The manager of the oil change place claimed that my car was old and that it wasn’t their fault. I initially took my car to a different shop for a diagnostic, and that shop claimed the oil cooler was broken, and quoted me $3700 to fix it. I was floored by this, because the online quote from the same shop was $500-650. After they refused to budge, I found Ernie’s who gave me a far more reasonable quote for the same repair. I had my car towed there, and got a call from Ernie’s almost immediately. Imagine my surprise when Ernie’s said that whoever had changed my oil had left the o ring off, and that’s why it was leaking oil. The first shop had missed this obvious issue, and proceeded to quote me an exorbitant amount for a repair my car didn’t need. Ernie’s fixed it and I picked my car up the same day. I have had no other problems. Total repair was $16. Unfortunately for Ernie’s they now have a customer for life. :) Save your time and come here first.
I m Lana I recently had my van towed by Ernies they arrive to my home Iin. Less than 20 mins .I was quoted a fair rate and I knew my van was in good hands
Had my car towed to Ernie's on 12/4/23 because it was leaking coolant due to a bad thermostat. They had it fixed and ready to go in the early afternoon on 12/5/23. The overall cost of the repairs was extremely reasonable. I was very surprised at how fast and cheap they fixed it, especially considering I didn't have an appointment.
Outstanding service on my 2007 Honda CRV. Easy to schedule the work. Efficient and professional. Looking forward to them fixing any problem I have in the future!
Very knowledgeable and friendly with flexible service times which makes emergency issues as easy as dropping it off to get in line for next available inspections. Getting back my vehicles fixed to spec is assuring and speaks to the quality services.
I had some brake work done and my slave cylinder to the clutch was going bad they did a very good job and Nate was very professional and honest as they have always been at Ernies. I won't go anywhere else for my Vehicle needs! Great shop!! Thank you guys!!
Extremely pleased with the work performed. Nate was so professional and friendly. We have used Ernie’s for many years, and definitely will continue with all service and repairs needed in the future.Will definitely spread the word to everyone we talk to about the quality and excellent service Ernie’s offers.
Ernie's did some brake work for us. We have had them do our repairs off and on for 20+ years. The longtime owner recently retired and they have a new owner now. We hope they will stay good like the former owners.
Professional, efficient, timely and thorough. I recommend them for all your car care needs. Nate is a consummate professional with a very laid back easy going demeanor. Kudos
Bill at Ernie's is AMAZING!!! We drove my grandson's Lincoln to the shop yesterday to see what the noise was coming from the wheel; it ended up being wheel bearings. He was able to fit us in; called less than an hour later with his complete diagnostic and within 2 hours, the car was ready!!! I would absolutely recommend Ernie's to everyone I know!!!
Amazing service!! Was able to be squeezed in early in the morning for an inspection. Showed my video of the noise coming from my vehicle. Mechanic checked twice and nothing that was immediate problems or any at all. He could’ve been dishonest and gave me an imaginary issue with my vehicle, and taken advantage of specially with the video I showed. But I wasn’t and I also wasn’t charged for the inspection either! It’s very rare nowadays to find a HONEST, trustworthy repair shop. Thank you men for all that you do!!
Great customer service and friendly! I'm 3 hours out of town and they were able to get me in for a used car inspection before buying a car! Very thorough and upfront with the vehicle condition. Would highly recommend them for your vehicle's service.
We were on a family vacation and on our way home when the alternator decided it was going to go out. Luckily we were close to our hotel when this happened. The next morning I started calling several places hoping to find someone to fix this and get us back in the road. The owner of the shop said to come right in and he would do whatever he could to get us back on the road. I cannot thank the owner for his ability to get us in without an appointment and able to get back home. If you are in the Columbus Ohio area this is the place to go.
Too expensive, I don't think the mechanic price labor according to other mechanic prices, It seems that he prices according to how hard it's goin to be for him. Especially if he hasn't worked on your car type often. I have a friend who is currently utilizing these services. And almost everyday something else is wrong with the car since she got it back. I don't know if it there fault I just don't think they are really fixing her car. And I don't think they know exactly what is wrong with it. Be careful
Very Happy! If you want your vehicle serviced correctly Ernie's is where you need to go here's why 1st the level of integrity Bill and associates have is hard to come by anymore. 2nd fair priced and speedy service. 3rd Professional Period
They had my vehicle for a whole day and did absolutely nothing to it. I asked to have some specific work done. They didn't even put air in my tires. Nothing was done. They still charged me over $100. I was supposed to get a follow up call with a list of parts that needed to be replaced. They never called. Going to Ernie's was a waste of time and money. Do yourself a favor. Find somewhere else to fix your ride.
My husband and I came here to have our wheel studs replaced. They were so welcoming, and stayed after close to finish the job for us. I will definitely be coming here for any other auto work in the future. Great place, great mechanics, and wonderful customer service.
5664 Columbus Square, Columbus, OHAuto parts store
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