This rating is based on customer reviews, inventory size, pricing, and service quality
Reliable Towing and Services in Columbus Grove, OH scores 100/100 from the latest reviews. Sentiment is highly positive: customers praise courteous, professional staff from dispatch to drivers, careful handling (including flatbeds), and fast response—often 15–30 minutes, even in bad weather or on holidays. Communication stands out with accurate ETAs, texts, and drop-off photos. Pricing is described as fair and upfront. Roadside help like jump-starts/battery swaps earned kudos. Few, if any, complaints appear; no trends of long waits or high costs.
Prompt and fast service. Great pricing. Wonderful customer service. Friendly and reliable. With always use them for all my towing needs in the future. Highly recommend. Randy made my bad car situation less stressful.
Reliable Towing was super fast and great service. The gentleman that towed our vehicle was super friendly and was straight to the point and got the job done without skipping a beat.
Co-owner Robby gave me a heads-up phone call before he came, and he arrived precisely on time, and then confirmed safe delivery of my car to the repair shop with a text and a photo. “Reliable,” indeed. Pleasure doing business with you!
Polite and friendly staff and driver. Requested a flatbed truck. Great care was taken with my car. Reasonable arrival time and pricing. I will use them again!
Good experience!
Very attentive to my situation.
The tow truck arrived quickly.
The driver, Mike was nice and took care of my mom's minivan
I appreciate it, a lot.
I would use there services in the future.
Respect
They were quick and efficient. The one that came out was kind, quick, and thorough. From first call to pulling away was less than 45 minutes, which given the weather, I could not be more appreciative of.
From the first phone call to the drop off,and everything in between, this company exceeded all expectations. Absolute professionals. Will never call another towing company again. Do not hesitate to use their services.
The absolute best!! My son’s battery was dead’s, it was cold and dark out and he had a 2-1/2 hour ride home from college. AAA wasn’t dispatching anyone, so I called reliable towing based on reviews to pay to get done quickly. 15 minutes later, my son called and the car was jumped and running. Great company, especially if you have a college student and are a distance away, trying to find someone to help. I will use again if needed! Randy was fantastic
Reliable Towing was a great company to work with. Mike and Randy were amazing and very kind to work with and helped me get my battery replaced. Saving me time and money and that was greatly appreciated. Pricing was up front and very reasonable. Will definitely recommend to others.
Everyone I dealt with, from the dispatcher to the driver, were all very pleasant and professional. I only had to wait 20 minutes, it was pretty chilly out so I appreciate it!
Amazing service!! My car had both the alternator and battery go, and they were very good with communicating about pricing, timing, and everything else! They sounded super friendly over the phone and were very willing to help, even when I first called them at 8 in the morning. The rates are also really good, and the driver was super helpful and friendly! Absolutely making them my go to company
Arrived within 30 minutes of calling. The driver was friendly and professional. This is not a service I hope to use again soon, but will highly recommend to family and friends!
Reliable towing did a great job from beginning to finish. Starting with the call to let us know that someone would be in route shortly and asked if it was ok to text updates. I received a text telling me exactly what time the tow truck would be arriving and when he did he was very professional and careful with the vehicle. He even reminded me to take my house key off the keychain after giving them to him. I then got a photo of my car after he dropped it off at the body shop. I appreciate the communication very much
I called Reliable Towing and spoke with Rob. He was very polite and professional. My truck was picked up and delivered alot sooner than I expected from any towing services. The cost of the towing was very reasonable and I recommend calling them 1st for fast, reliable, professional affordable service. Thanks Reliable Towing!
Great experience. Staff was super nice to work with and really appreciate the communication. Price comparable to others so definitely recommend going with them. You can feel confident you supported a good team.
Found them online, called, guy was very friendly/helpful. Quoted me, gave me an estimate of arrival. Received a text updating me on arrival. Guy that came was equally as nice/helpful. Even gave me a recommendation ( when I asked) for where to get tire replaced. Paid the price I was quoted and received a text with my receipt. Very efficient and for a crappy situation, it was a pleasant experience. Highly recommend.
I recently had a need for towing our Tesla Y after some damage sustained during an accident. Having a Tesla and needing flatbed towing along with knowledgeable drivers was imperative for the tow. Reliable came recommended from others in the local Tesla group and I called to discuss their availability and process. Randy was able to put any concerns i had at ease and i was able to schedule quickly. Our driver Mike showed up right on time, was experienced, friendly, and put up with me sitting shotgun on the ride to the repair shop while waiting on an extended hold with Enterprise rental car. Everything went as well as I could have hoped and it was nice knowing that i was supporting a local family owned business and that they were more than capable with attention to detail, respect for my time, compassionate, and very efficient. I rarely have need for a towing company (thankfully) but I would not hesitate a moment to make Reliable my first call in the future.
Absolutely fantastic, fast and even sent me a photo of my car delivered. This is so appreciated especially since I work hard for my vehicle and it was so reassuring!
Driver went out of his way to help. Even tried checking the battery to see if it was bad before towing it to the repair shop. I was extremely impressed with the service and politeness of the driver. They delivered my car to the shop and even sent me a message to tell me they left the keys and my name with the service center. Great customer service and driver was friendly and helpful. Highly recommend them.
After my insurance company couldn't send a towing company I found Reliable towing from nextdoor recommendation. They have excellent reviews on Google as well so I ended up calling them. I was very impressed with their professionalism, knowledge and willingness to help. Mike the towing person that came out was extremely polite and very knowledgeable. He knew exactly what was needed. The whole experience was very positive, their charges were reasonable and I would certainly call them in the future if I need towing.
Driver arrived very quick after being dispatched by my insurance company called them. The driver quickly loaded my car with no issues. He was friendly & thorough. He went above and beyond by sending me a photo & text showing my car delivered safely to the dealership! I’ll definitely use them again.
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