Republic Services Columbus Recycling in
Columbus Grove (OH)

2025 - Leaving Columbus, cancelled our service. Got stuck with a $250 container removal fee for 10 minutes work. Then they stuck us for $99.28 fuel recovery fee! We paid the bill in full, then two weeks later they hit our bank account AGAIN for the same $349.28. They won't refund the money for a full week so THEY don't get ripped off. Ripoff 2023 - After they replaced dumpster, we got a decent price contract. During first year they jacked the priced from 90 to 120 (33% increase). Now they are tacking on a $56 "recovery fee" each month. Monthly bill jacked from 90 to 180, a 100% increase. They say they'll lower bill if we sign a 3 year extension. Review from 2021 - Dumpster has holes in the bottom. Trash falls out when lifted. Half a year still waiting on replacement. We tried to leave they said contract not done. Very unhappy.

My company regularly gets emails stating our trash has been picked up when it has not!!!! Why is this??? Would love to speak with someone in authority over Columbus, OH and not on the other end of an 800#

Have been a customer for many years, and have always had a great experience, whether with our existing service, setting up new service at a different location, or supplying service for a temporary need. Ashley L is great with following up and making sure we are happy.

I have been a loyal customer of Republic Services for many many years. I call when I have issues on payments and services. A while a go I talked with Mr. John Ashbaugh and he was very nice and effective communicator and he fixed the concern I had. Recently 03-12-2024 I had a concern about bill payment, and talked with Mr. Mitchell Morris. Mr. Morris is professional and costumer friendly to discuss and resolve the issue. I greatly appreciate the help I got from these both gentlemen and Republic services should recognize and appreciate their hard work! Thank you !

I have to give one star because zero stars is not an option. By far the most incompetent company I have ever worked with. Started tripling our monthly bill for overages allegedly verified by a new "AI" tool and never suggested changing container size. Canceling service has been an even bigger nightmare. I would rather buy out our contracts with them and use a different provider than deal with them ever again.

Working with Ryan King has been a pleasure since day one. He goes out of his way to ensure needs are met and makes myself as the customer feel like top priority. The best sales rep. You could have!!!

Republic Services is the worst business my company has ever dealt with. Missed dumpster pick ups? No credits for that!!! Predatory contracts? Yes!!! 3 year contracts and they increase the price significantly every year. Not to mention their trucks have leaked an unbelievable amount of hydraulic fluid all over my lot and when I asked my "Account Manager" Ryan B. About it he ignored me. Right after I asked my bill went up 250 dollars a month. Reached out to Ryan B. via phone and email to ask how my bill would increase from the agreed 3 year contract after 10 months and guess what? No response!! I also think it's insane how many fake 5 star reviews magically popped up on here to boost the terrible rating they have because anyone that uses Republic Services knows they are a joke. Use any other business if you don't want treated like TRASH!

Corey H. is a superstar. He showed up as a cold call, but was very engaging and informative. It ended up being good timing on his part as we were near the end of a contract with a competitor. He walked us through what Republic offers and compared it to what we had. Very easy to talk to and very clear with information. Genuinely ready and willing to help you. We will end up with better service for less. Thanks Corey!

Dominque was and still is a great rep for us. Probably the main reason we have not bid out our existing contracts that are close to renewal. Why? She is very responsive, respectful of our needs, always gets back quickly and battles it out if we have an issue with drivers or service. She is fair on pricing also. Let's be real, good service is becoming more of an issue and mediocrity more the norm. I am old school and do not like that and will not tolerate it past a certain point. She knows that and tries her best to make the few issues that arise work out. She will fight it out. I like that!!!

I have experienced great customer service with Republic Services. They have been very reliable and our account manager, Ryan Burgess, is professional, positive, helpful, and easy to talk to! I recommend!

I found Dominique to be both pleasant and helpful. Her insight and friendly demeanor are something all sales representatives in any job should strive for. She is well spoken, professional, and I look forward to working with her in the future.

Dominique is the best! Each time we've spoken she has been incredibly kind and helpful. I really appreciate the time she took to review our account and ensure we are getting the best possible price and service for our needs. Thanks again, Dominique!

After years of service but a non-communicative relationship, our company was ready to change vendors for cost savings. Through a lot of discussion, timely responses and understanding, Dominic from Republic was able to meet our needs for a waste services provider that fit our budget.

Corey was incredibly easy and professional to work with. He got our dumpster to us very quickly, with very little interaction needed - which was very helpful because it was a very busy time for our company. Any questions we had were answered quickly and efficiently. 10/10 recommend

Our business has been a customer of Republic for many years. We change our pickup schedule twice a year, and Dominique has always responded very quickly and made that change an effortless one for us the past couple of years.

The customer service I have received is fantastic. The individual that worked with me was very responsive and answered all my questions and dealt with the competition in a very professional way I acknowledging their offer and showing me how he could do better. He remained very positive and very attentive and very respectful and professional. Thank you!

We've really enjoyed working with our new account rep Dominic this year! We've had the smoothest Turnover process this August yet because of his responsiveness and willingness to be flexible and work with us on unplanned container swap requests at the last minute. We are grateful to work with him and Republic!

We have been customers of Republic Services for many years. I just want to say that Jackie has been wonderful......... Although there have been issues (as in any business) she has been able to efficiently and effectively resolve those issues. Kudos to Jackie for her dedication to the company and most of all to giving great customer service.

I had been having a few issues with my service. It took a couple calls but once I reached my rep. Jackie, She jumped right in to fix my issues. She was fast and responsive. She listened to me and then investigated and had everything resolved in a days time. She is so amazing that rather than cancel my contract, as I had intended, I ended up extending it instead. And because of her unparalleled customer service I now recommend the company to everyone looking into new services. She is a true asset for Republic Services.

We used this trash service at my business for many years but recently, I've been dealing with increased rate increases that were not supposed to occur. (2nd time calling in for consecutive months) Jackie in customer service has been wonderful to deal with and more than willing to help rectify the issue without placing me on hold over and over again. She is swift and doesn't waste my time... A+ customer service experience, now let's hope the rate doesn't slide back up next month.

I made my payment in March for services through June 1st. I had called to complain about how many missed pickups we had had. At that time the only solution I was offered was to rent another cart at my cost for all of the trash that kept piling up. fast forward a couple weeks my trashbin goes missing all together. I called to complain that it had gone missing with no response. I had to contact the bbb (halfway through April) before anyone reached out to me from the company. I was told I don't know why they didn't tell you when you called in March that as of March 31st we would no longer be servicing your area and also a blast email was sent out saying we wouldn't be servicing your area any longer. I never received any such email from them I have all of the statements and payment confirmations from there company in my email but for some reason didn't receive that email. I was then told I would get the remainder of what I had paid for back along with 4 weeks trash service because of them missing every other week since the end of 2021. My normal payment was over 90 for 3 month and I had 2 months remaining of balance so one would figure 2 months of service plus 4 trash pick ups would be 3 months refund. All they did was refund the 2 months I paid for in the form of a statement credit. A statement credit for an account in an area where you no longer service! I received the email today that it was a statement credit! So I chatted with the and said you no longer service my area why would I want a statement credit. I was told okay I'll issue a refund check. It will take 6-8 weeks to process. I have already been waiting 6-8 weeks for notice of refund! So I thanked them for doing the absolute least they could do! I was a well established customer as well 4 years of service. They have the absolute worst customer service. If you are looking for a reliable company or for a company that cares about their customers look elsewhere!

Looking through these reviews and having used this company myself. I can only conclude that anyone who left 5 stars is one of the below... 1. An employee for the company 2. A friend or family member of an employee 3. Someone trying to win brownie points with one of the employees 4. Someone unable to process a rational thought These people are never on time (if they even show up!!!) You can never get a straight answer from anyone who answers the phone. And my favorite "Someone will contact you about this problem, what is a good contact number?" I would have left no stars and because of this company I think google should start a negative star system.... To save yourself headaches I would highly suggest you choose any other trash provider other than Republic Services!!! Have a nice day.

We have them for commercial waste pickup at our Hilliard warehouse location. Dominique our Account Manager has always been very understanding and responsive whenever we had a need to contact them. In our experience of over 2 years with this Manager, we have a one call/email resolution whenever we need something. Don't know many service providers who offer the same Account Manager to handle accounts for long tenures. This is very reassuring from a business stand point. The pickup crew are also very diligent in service delivery!

Well apparently Republic Services was able to scrub my last rating. Here we go again. Ourselves and our neighbors have gone without service for 2 weeks. I was told to write an email to them with a copy of my post. They have not responded to my email. When I called service I was told that I would have a call back the next day, did not happen. What did happen is that they raised our bill approximately $20 per period. They are unresponsive and I was told to hord the waste until the next week for pick-up. I have not been offered a credit. All we are left with is frustration. If you are a rural customer looking for service look elsewhere. I hope that this rating reaches as many people as possible before Republic Services pays someone to have it removed. I understand that labor is an issue right now but it is unlawful to charge someone for a service not rendered. If possible try to use a local company or anyone, I mean anyone else. You may pay more but they may actually come and pick up your trash.

Jackie Kelley at Republic has been great! In a multi-tenant office building, we have had no issues over the past several years. When the cost of another waste company went up, with no explanation, at a different property, we decided to switch over to Republic there too. Jackie has been extremely helpful and responsive in helping us through the transition.

Our company has never had any issues with Republic Services. The driver usually always picks up on the same time and is always upbeat and courteous. This job is nowhere near easy, thank you for your service to our community!

One of your drivers was the absolute worst and I will post this on any forum I can. His name is Chad and he stopped his truck in the middle of the road blocking anyone from going down the street for 15-20 minutes. He hops back in his truck and just sits there, while 8+ cars are behind him waiting to get in our work garage that he is blocking. He never comes out to say anything, what's going on, just reverses right to the very front of my vehicle and shuts the truck off. Sit there for another 5-10 minutes and I finally get out and walk up to his window to see what's going on. He said "I need to go backwards" and I say he could have just come up to our windows to let us know and we would have. I then ask how far and he replies "I don't know, do you want me to use a tape measure?" to which I say sure, if that's necessary. He then starts rolling up his window mumbling curse words and then proceeds to take a photo of me. Not okay. We all then back up since I asked them to, he does whatever he needed to do, then proceeds to get back out, walk to the front of my car and take a photo of my license plate/my car/me, to which I then took the photo I uploaded. He said he wanted to talk to my boss and I said sure, go ahead she's been directly behind me this whole time. Then he just walks away and finally leaves. Completely unprofessional behavior and not necessary at all had he asked for what he needed in the first place.