I had a large vehicle that needed towed 9.5 miles. Eastland did not quote a price to me ahead of time, but because they cite heavy duty vehicle towing as a service they offer, I assumed they would bring a large flatbed or a big rig to tow my vehicle. Instead, when they arrived, they brought a standard tow truck (not a flatbed), arrived much later than they said they would, charged me an extra $50 to remove the driveshaft from the rear differential, and then after the truck arrived, the driver did not reinstall the driveshaft or reconnect the transmission shifter linkage. So, that meant I had to crawl underneath the vehicle myself and reconnect something that I didn't take apart, and one of the parts to reconnect it was missing, as the driver did not secure them, and just left them on the floor of the truck. After all this, I was hit with an invoice for $606. This comes to around $63 per mile. "thezebra.com" says that "The average cost per mile for towing is $4.75, ranging from $2.50 per mile on the low end to as much as $7 per mile on the high end." and continues to say "For large or heavyweight vehicles, expect your tow to cost 20-25% more than the average." Taking this into consideration, the max would be $8.75 a mile. I was provided zero explanation why my tow cost nearly 7 times the price of the average. The $606 invoice shows that $65 was for the 10 miles at $6.50 a mile, but they tacked on a "Heavy Duty Tow" charge of $425, a $50 charge to remove drive shaft, and a 4% credit card fee (which I was also not told of in advance). According to a study on predatory towing that the ATRI published in 2023, 82.7% of carriers had experienced excessive rates and 81.8% experienced unwarranted extra charges. Sadly, I believe I became a part of those groups. Avoid Eastland if possible.
The worst towing company in Columbus , the only going to get ur money. Unprofessional people but if u complain the treat u in a bad manner. Dont call this guys.
Needed some equipment picked up and Mike was prompt and on time. He communicated when he picked up and when he was about to drop off. I can't say enough about his professionalism. Will definitely be using Eastland Towing in the future.
Needed a tow and Mike C from Eastland towing was great.
They showed up quickly and the rates were very fair. Mike was very friendly and professional. He got me where I needed to go quickly and without issue.
Mike C. Towed my vehicle and where can I start. Best towing experience I've ever had. Very professional and very good at what he does. If I ever use Eastland again, I'll be specifically request Mike again, bc of the amazing job he did.
I think Bob is schizophrenic. Dude yelled at me over the phone about letting me have my equipment that someone abandoned there because he was afraid someone would accuse him of stealing it. But it was mine in the first place? After he screamed at me and hung up I heard him telling my driver that I cussed him out but nobody even yelled?
I know this sounds like we had a fight but we didn't even. I was super calm and easygoing. I said "Who's going to say you stole it? Me? It's mine lol" and he went off and hung up
Anyway, be careful with the dude. He seems like he might snap any day now. I wouldn't leave my stuff there or trust him with any of my property that's for sure.
I caught a flat tire this morning and I ran out of gas on the way home and chase was fantastic he went above and beyond to help me. After he towed my car home and I put gas in it my car would not start and once again chase being the awesome person he is helps get my car started and was very nice and patient in this 12degree weather I would tell anyone to call Eastland towing and ask for chase he is just fantastic.
Mike C is amazing!! I got a flat tire this morning on my way to work and he was so fast getting to me and was so personable and sweet. I was in a sour mood and he made my morning much better with a few jokes and some conversation. Definitely will request him next time.
Expensive everything from the gas station to tire prices. I'm not sure about the towing experience.HOWEVER, I gave the 2 stars because the employees from the shell gas station and the Eastland towing were always kind, helpful and sometimes go beyond their paid requirements to help customers. Always a pleasure with the employees from both Shell and Eastland Towing!
This company is wonderful!!! Due to the utter incompetence of my Roadside Assistance Service Eastland Towing and Recovery did not get the dispatch until it was too late to get me to Steve's Tires where I needed to get my 2 flat tires replaced. So, Jimmy who showed up with the tow truck and practically had me loaded up called his boss and said no problem, we can come back tomorrow. And they did. First thing in the morning they were here. Got me to where I needed to go. No problems!!! Both drivers were very friendly, kind, efficient and professional. Highly recommend this company.
Mike C. Is amazing. Professional and just makes towing look easy. This man cared for my car like his own, and was very knowledgeable and like I said made it look flawless, even with older trucks. I've used Eastland a few times and Mike C was by far the best experience I've had with a tow truck driver. There was another man at Eastland that was very good to and I believe his name was Craig. The Rates are reasonable and they are usually on time.
After a 3-4 hour wait from another company we call Eastland. The dispatcher was efficient and got someone to us within 15 minutes. The gentleman was nice and got the car exactly where I wanted it. Thank you Eastland Towing!
Absolutely horrible experience. This is the towing company the police called for my car after an accident. Finding the lot/office was a wild goose chase. Office in the back of a gas station with no outside indicator of this, only knew by having to call the company, super shady.
Horrible customer service, I called to ensure the payment was made by the person who picked up my vehicle as the certified mail letter (inconvenient) indicated a balance. He asked for the vin number of the vehicle (well into the conversation) and I said I was 1-2 mins from home and driving if he could wait a second and he said no call back and we went back and forth and he scoffed. Additional rude comment of if you don’t know we are a towing company and very busy, I don’t need my intelligence insulted by someone who unfortunately had my business. Your business and communication needs a revamp.
My 16 year old slid into the ditch today along a busy state route in Pickerington. We called you guys and someone was out in 15 minutes, hooked up, and had my son rolling back home safely and quickly. He was so kind and helpful. I appreciate people and businesses like this who can show up during stressful situations and immediately make a difference. Thanks for taking good care of my kid today!
Our semi truck had his load shift and I was calling around for generalized estimates. Well he was on the interstate right by Eastland and while I was calling around, Eastland showed up to get a better idea of the situation I was trying to describe on the phone. They ended up helping get the load straight at a very reasonable price. Thanks for your help last night Eastland!
I had an excellent experience with Eastland Towing specifically with Mike my driver. He helped me through the whole process and suggested I have the rental car delivered to the auto repair shop and he could drive me over with my car to streamline the process. I highly recommend them
Had to use my road side assistance today. This is the second time they have dispatched Eastland Towing for me and I am so grateful. They are fast safe and very pleasant. Thanks again. I recommend asking for them if you need a tow.
I was locked out of my car at 3:30 in the morning after a long night shift on Cannon Drive. I called and woke him up but without hesitation he got out of bed and came to help me. He was recommended by a Columbus police officer and I can see why. He got there fast and had me back in my car in 2 minutes. I really appreciate it guys. Keep up the good work
The driver was very knowledgeable & took excellent care of my car. My car had to be towed using dollies & 2 other tow truck companies didn't even have the right equipment. If you want a company that is knowledgeable so your car doesn't get damaged call Eastland!
I got a flat tire in my work truck so my company called Eastland and Bobby was at my location in 30 minutes, very polite, courteous and fast. I was back on the road in less than an hour from the time I called to when he was done fixing the tire. I highly recommend Eastland for any towing or roadside issue.
Had my daughters car towed from 3244 Hamilton Rd @ 7 p.m. 8/27/2018 to Byers Collision Center. Car made it but key did not. I called at 6:30 a.m. to try and find my key, guy tells me he would call me back. Never Did.... My daughter calls from a diff # he tells her the driver is second shift and he cant get a hold of him to find my key. Now the body shop cant do there job. So the driver doesn't come in until 4 p.m.. So now I cant get my car worked on until tomorrow. What a inconvenience. I would NOT recommend East land towing. They are rude and irresponsible and dispatch yelled at me. Unprofessional. Also, I have ball joint damage F/L and he refused to get a rollback.
On 8/22/2018, our car broke down on I270 south. We called Eastland Towing and the driver, Nick arrived. Very courteous and professional. We needed an alternator and none of the normal parts stores could get it quickly since it's an older import, so Nick called a buddy of his that owns a shop and he told him who to call. They had it in stock, he towed us there. Price was very reasonable for the towing. He left us there so we could replace the alternator and have our battery charged so we could get back on the road home to NC. We even called their shop and complimented their awesome employee and asked to please pass it on to the owner. Great job, Nick!
This place was awesome. I called and they told me a hour. I was cool with that. 10 minutes later he was at my door. Leonard was very professional and courteous. I would highly recommend them. If I ever need a tow again, I won’t waste time calling around. The customer service rep was great too. I’d give more stars if I could.
Very helpful and nice right when I needed them! I called Eastland Towing on Sunday after another towing company promised to pick me up multiple times, but never arrived. After over 2 hours waiting in 90 degree heat I called Eastland Towing. The dispatcher promised me a pick up in 20 minutes and he hit the nail on the head! The driver, Scott, was very nice and did a great job.
A+ team. I have used multiple times when in need of a tow. Great group of guys. Courteous and fair. I hear they have a great drag racing team too. Can’t wait to see them in action next time I go to Marion. Keep up the good work!
I had my car towed after purchasing a new vehicle from the lot is was being worked on yesterday and the gentleman who towed it was friendly and helpful. He chatted with us briefly and was quick and courteous with getting the car home. They tow through my insurance and with the number of tows I've had to deal with I've always had a great experience with them.
Look, after reading some of these reviews I thought I should do one. My experience with Eastland has always been good. I had one occasion that was maybe a little more than it should have been. But on par they are the best in the city! Folks only look at what they can see. For example few people understand the cost of having staff and equipment ready to serve you. The actual job may only take an hour, but the cost to Eastland to have the ability to provide the hour of work is substantial. Someone has to pay for the equipment and labor to wait for a call to come in.
I don't know of a better towing and crane service in Central Ohio!
Larry Ferris
LRF Heating and Cooling
5664 Columbus Square, Columbus, OHAuto parts store
Website
